Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
GET RECOGNIZED.
Let an ISACA® certification
elevate your career.

Register today and save
Applications
Tame your scariest paperwork. Find Out How
Average Rating:
Rate this article:  
LogMeIn BoldChat Brings Live Chat Service to Mobile Phones
LogMeIn BoldChat Brings Live Chat Service to Mobile Phones

By Jennifer LeClaire
June 20, 2014 10:26AM

    Bookmark and Share
The new mobile release of LogMeIn's BoldChat includes an in-app mobile software developers kit designed to make it easier for companies to deploy proactive and reactive chat within mobile applications. With the new BoldChat mobile release, LogMeIn is also serving up sample iOS and Android apps to help speed up mobile live-chat deployments.
 



LogMeIn is making a bold move on the mobile front. The company has released BoldChat mobile, a live chat and multichannel customer engagement tool that aims to help companies tap into opportunities with the rising audience of mobile consumers.

BoldChat is not a new product, but just-introduced mobile features take it to another level. New tools help companies employ live-chat bells and whistles on their mobile Web sites. Companies can also build live chat right into existing iOS and Android mobile apps.

The promised result: a consistent user experience for customers no matter whether they are using desktop, laptop or mobile devices. LogMeIn also predicts that BoldChat mobile will boost mobile shopper conversion rates.

Embracing Transformation

"To truly be competitive, companies must embrace this transformation of the consumer and start to think about their mobile strategies as far more than just a mobile optimized Web site and/or an informational mobile app,” said Steve Castro-Miller, Vice President of products for LogMeIn's Service Cloud. “Optimizing mobile engagement means offering multiple, intuitive ways for consumers to seek help, ask questions and gain insights, from in-app and Web site chat to text messaging to email to social media.”

Need some convincing? LogMeIn and the E-tailing Group recently conducted a study that shows over 70 percent of consumers use mobile devices to research products and services. But that’s not the big revelation. The study also found many companies have not adapted fast enough to keep up with modern mobile consumer demands. Customers rated over 40 percent of mobile shopping experiences “unsatisfactory.”

Sundance Catalog Company, a top 500 Internet retailer and a BoldChat customer, is convinced.

"With more and more of customers using mobile devices to shop and research, it's essential that we approach customer engagement with a mobile mindset," said Tim Taggart, Director of Customer Service & Fulfillment at Sundance Catalog Company. "Whether it's through our mobile Web site or our traditional Web site, our goal is to provide our customers with a consistent experience, and to offer them the best possible means of interacting with our team.”

Spelling Out the Features

BoldChat mobile’s new capabilities include an in-app mobile software developers kit designed to make it easier for companies to deploy proactive and reactive chat within mobile applications.

LogMeIn is also serving up sample iOS and Android apps to help speed up mobile live-chat deployments and accelerate the coveted “time to value” on technology. There’s also mobile reporting across iOS and Android app environments and mobile browsers that give companies the actionable insights they need to optimize consumer engagements and drive higher customer satisfaction rates.

The new BoldChat mobile features roll out this summer and will be included in BoldChat Pro, Enterprise and Premier. BoldChat Pro pricing starts at $599 per license.
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Applications
1.   Hangouts Now More Business Friendly
2.   Oracle Updates Database, Linux Products
3.   China Puts Microsoft Under the Lens
4.   Rhapsody Hits 2 Million Subscribers
5.   Salesforce App Personalizes the Sale


advertisement
China Puts Microsoft Under the Lens
Official anti-monopoly probe launched.
Average Rating:
Salesforce App Personalizes the Sale
New CRM and sales automation tools.
Average Rating:
Cisco Woos More Devs with DevNet
To create new network-aware apps.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tor Internet Privacy Service Warns Users It Was Breached
You may never have heard of the Tor Project, but the Internet privacy service is making headlines. Tor’s devs say users might be victims of an attack launched against the project earlier this year.
 
Canadian Government Charges China With Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 

Enterprise Hardware Spotlight
AMD's ARM-Based Opteron Out in $3K Dev Kit
It's dubbed "Seattle" and it's AMD's first 64-bit ARM-based Opteron processor. The low-power chip is being released as part of AMD’s Opteron A1100-series developer kit, and aimed at high-end data center needs.
 
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 

Mobile Technology Spotlight
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 
Facebook: You Will Use Messenger, and You Will Like It
Starting this week, Facebook users with Android and iOS phones will be forced to use the separate Messenger app to send Facebook messages. Pending messages will still be visible in the main app.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.