Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
GET RECOGNIZED.
Let an ISACA® certification
elevate your career.

Register today and save
Storage Networks
DDoS Protection Powered By Verisign
Average Rating:
Rate this article:  
Google Apologizes for Latest Gmail Outage

Google Apologizes for Latest Gmail Outage
By Adam Dickter

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

"The shift toward embracing cloud-like services such as Gmail often happens without much consideration of its long-term implications for critical communications functions," said analyst Charles King. "Will Google Drive eventually crash? Probably....The trick lies in determining how you can garner the benefits of that service while also mitigating the risk."
 


For the third time in five months, potentially millions of Gmail users were unable to access their accounts in some parts of the world due to an unexplained outage. The e-mail blackout occurred about 2 p.m. EST Monday.

According to some published reports the outage also affected other Google services such as Google Drive, the new cloud-based storage system, Google Docs and Google Play, the mobile apps and content store.

Google did not acknowledge the issue on its own official blog but added its symbol for "service disruption" with Monday's date on the dashboard for Google Apps under Google Mail, Google Drive and Admin control panel/ABI.

Sorry About That

In a later statement published by some media, Google said "we are currently experiencing an issue with some Google services. For anyone who is affected we apologize for any inconvenience you may be experiencing."

Using a New York-based account on Monday we experienced no issues with Gmail, but sporadic reports suggested an authentication issue, particularly when used with Google's Chrome browser.

According to October figures from research firm comScore, Gmail is the world's top e-mail provider, with 287,913,000 unique visitors that month, compared with 286,238,000 for Microsoft's once dominant Hotmail and 281,722,000 for Yahoo! Mail. The figures were for worldwide users.

"Google's service has become so broadly and commonly used -- partly due to the success of Android phones -- that any problem becomes immediately, often overly amplified," said Charles King, principal analyst at Pund-IT.

Could frequent outages hurt Gmail's market share?

"Over time, I don't see the situation changing much -- though it could worsen if continuing growth results in more outages," King told us. "However, I doubt it will materially impact the company's success or position in this market."

He noted that users of e-mail as opposed to texting, instant messaging or other options tend to be older than the "youthful, free-spending consumers sought after by most vendors." And anyway, how much can people complain about kinks in a free service?

But losing access to e-mail seems less of a serious issue than the potential loss of documents, photos or other data placed in the trust of Google via Drive.

Backing Up Is Essential

"The shift toward embracing cloud-like services such as Gmail often happens without much consideration of its long-term implications for critical communications functions (like e-mail)," King said. "Will Google Drive eventually crash? Probably -- that's the nature of the IT beast. The trick lies in determining how you can garner the benefits of that service while also mitigating the risk."

King added that in a world of increasingly multi-dimensional digital communication, its a mistake for users to entrust communication to a single technology, provider or outlet. "That way lies almost certain -- eventually, anyway -- failure."
 

Tell Us What You Think
Comment:

Name:

DEAN:

Posted: 2012-12-13 @ 7:31am PT
I bought the nexus7 for its bluetooth ability and it was great. Then the update made that feature the worst part of the tablet. My question is: did anybody think to try out bluetooth during the update process (engineers,software developers,etc.)? For at least 30 seconds? …and what does this say about Googles' future updates. I've been a mac user for over 30 years and I have never seen such a blatant oversight such as this in their products. The least I would expect is an acknowledgement of the problem with a small apology and an assurance the problem is being addressed. t.russell



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Storage Networks
1.   Apple Opens China iCloud Data Center
2.   Amazon Intros Zocalo Storage Service
3.   EMC Moves Toward Hybrid Cloud
4.   Oracle Boosts ZS3 Storage Server Line
5.   Should Partners Adopt Avaya Pods?


advertisement
Apple Opens China iCloud Data Center
China Telecom venture raises issues.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Chinese Hackers Nab Info on Millions of U.S. Patients
A group of Chinese hackers has stolen the personal information, including names and Social Security numbers, of about 4.5 million patients at hospitals operated by Community Health Systems.
 
Premier FBI Cybersquad in U.S. To Add Agents
After helping prosecutors charge Chinese army officials with stealing trade secrets from major companies and by snaring a Russian-led hacking ring, the premier FBI cyber-squad is getting a boost.
 
Apple Opens iCloud Data Center in China
Treading lightly, Apple acknowledged it has started to store encrypted iCloud personal data of some Chinese users on servers in mainland China, operated by the state-owned China Telecom.
 

Enterprise Hardware Spotlight
Compression, Deduplication Come to Violin Concerto 2200
Violin Memory has announced that data deduplication and compression capabilities are now available on its Concerto 2200 solution. Typically, users will experience deduplication rates between 6:1 and 10:1.
 
Cisco Axes 6,000 Employees in Restructuring Plan
Faced with declining profits, Cisco is laying off up to 6,000 employees in the months ahead -- a whopping 8 percent of its global workforce. That's in addition to the 4,000 jobs Cisco cut last year.
 
Web Slows, Have Internet Routers Reached The Limit?
If you encountered problems connecting to the Internet on August 12, you weren't alone. Networking experts blame the wide-scale slowdown on outdated routing systems that are reaching their limits.
 

Mobile Technology Spotlight
HTC Debuts Windows Phone Version of One M8 Smartphone
HTC is bringing the Windows Phone mobile OS to its flagship One M8 device -- the first time any mainstream flagship smartphone has been offered with a choice of operating systems.
 
Verizon Earns Top Rating in Mobile Network Comparison
A new report says Verizon Wireless was the top-performing U.S. cellphone service provider in the first half of 2014, on a nationwide and state-by-state basis, as well as in metro areas.
 
Sprint Comes Out with Data Guns Blazing
As its new CEO promised, Sprint has rolled out a new aggressively competitive price plan. The shared data plans promise twice the high-speed data and at lower prices than AT&T and Verizon Wireless.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.