News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
You are here: Home / Enterprise I.T. / Consumers Grade Wireless Carriers
Is your endpoint data protected?
Consumer Reports Grades Wireless Carriers
Consumer Reports Grades Wireless Carriers
By Barry Levine / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
NOVEMBER
29
2012



Verizon Wireless is the top major wireless carrier, AT&T has the best LTE service, but best overall in standard service is Consumer Cellular. Those are the top takeaways in Consumer Reports' annual survey of U.S. wireless service providers.

The survey questioned 63,253 wireless subscribers who are also Consumer Reports readers. Consumer Cellular took top place for standard service, with a reader score of 88 out of 100, while U.S. Cellular was second at 85 and Credo Mobile was third with 76.

However, those three services are not as widely available or as well known as the Big Four. Verizon took fourth place overall in standard service, but was first among the four big carriers, followed by Sprint, T-Mobile and, in last place, AT&T.

Consumer Cellular

Not one of the big carriers had a total rating higher than 72. The non-profit consumer organization said that wireless service providers generally have the lowest ratings of any service providers it covers in consumer surveys.

Top-ranked Consumer Cellular is a national carrier that, interestingly enough, uses AT&T's network, and it scored first for the second straight year. Consumer Cellular specializes in providing phones and service to customers with straightforward needs, and it provides monthly billing without a contract.

AT&T scored worst-of-the-Big-Four in call quality, value and customer service, but its growing LTE network scored highest for speed and performance. Verizon had favorable scores in voice and data service quality, as well as for staff knowledge and issue resolution. The other three major carriers had low to medium rankings in these areas.

Verizon's LTE footprint is actually the largest, covering 300 million users in the U.S. and over 400 markets, compared with 150 million users and slightly over 100 markets for AT&T. By contrast, Sprint is just beginning to build its LTE system, with coverage in only 43 smaller markets, and T-Mobile's LTE is expected to start rolling out next year.

'Lingering Perceptions'

Avi Greengart, an analyst with industry research firm Current Analysis, noted that, while Consumer Reports itself tests and analyzes some factors to make its conclusions, other aspects, such as respondents rating the quality of service, is a survey by consumers and reflects consumer sentiments. He wondered if the results that reflected those sentiments "were based on lingering perceptions," since the major carriers have "made great strides" in improving their coverage and service in the last year or two.

Greengart told us he agreed with the survey about the quality of AT&T's LTE service "where it is actually deployed," and noted that the company is "actually ahead of schedule in LTE deployment compared to what they had promised." Greengart predicted that AT&T will be in a much better position for its LTE service in 2013, compared to this year.

The report also found that two-thirds of respondents who switched to prepaid plans, which bill a month in advance and have no contract, saved over $20 monthly. Among prepaid plans, TracFone was tops, followed by Straight Talk, T-Mobile, Verizon Wireless, Net10, Virgin Mobile, MetroPCS, and AT&T GoPhone.

The report is available at the publication's Web site and in its January 2013 printed issue. The full report includes ratings of providers, smartphones and cell-phone retailers, and advice and tips about how to reduce data charges, choose an operating system, or save money overall on phone bills.

Tell Us What You Think
Comment:

Name:

Gene:

Posted: 2012-11-30 @ 11:13am PT
Why is Boost not mentioned here or in Consumer reports??

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.
MORE IN ENTERPRISE I.T.
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Dairy Queen is known for its hot fries and sweet treats, but it just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 

Enterprise Hardware Spotlight
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 

Mobile Technology Spotlight
Samsung Maps Its Way with Nokia's 'Here' App for Galaxy Phones
Korean electronics giant Samsung has opted to license Here, Nokia’s mapping app -- formerly known as Nokia Maps -- for its Tizen-powered smart devices and Samsung Gear S wearable.
 
Google Successfully Tests Its Own Delivery Drone
While top technology companies are engaged in an "arms race" to develop drones that can quickly deliver goods to anyone anywhere, Google has revealed it successfully tested its own version.
 
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.