Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Apple/Mac
DDoS Protection Powered By Verisign
Average Rating:
Rate this article:  
iPhone 5 On/Off Button Repair Offered by Apple

iPhone 5 On/Off Button Repair Offered by Apple
By Linda Rosencrance

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

The replacement process for faulty iPhone 5 on/off buttons, which is done at Apple repair centers, is currently available in the U.S. and Canada and will be offered in other countries beginning Friday. Users can either walk in with their defective iPhones or mail them to one of the App;e repair centers. Loaner iPhones will be available during repairs.
 

Related Topics

iPhone 5
Apple
Recall
Defect


Apple is offering to replace -- at no cost -- defective on/off buttons on the iPhone 5. The tech giant Friday said the issue only affected a "small percentage" of previous-generation models manufactured through March 2013.

The on/off buttons may stop working or only work intermittently, the company said on its user support page. Apple doesn't specify how many iPhones shipped with the faulty on/off mechanism.

To qualify for the free replacement wake/sleep button, the phone must otherwise be working and it must have a qualifying serial number. Users can type in the serial numbers of their iPhone 5s on Apple's user support page to determine if their phones qualify for the repair.

A Rare Occurrence

Although Apple rarely issues such recalls for its top-of-the-line smartphones, the company does respond to known problems by rolling out free fixes.

For example, in 2010, users complained that the iPhone 4 had reception problems thought to be related to the placement of the antenna and how users gripped the phone. Apple resolved that problem by offering users free phone cases that isolated the antenna from hand contact.

The button replacement process, which is done at Apple repair centers, is currently available in the U.S. and Canada and will be offered in other countries beginning Friday. Users can either walk in with their iPhones or mail them to one of the centers.

Users will be without their phones for about four to six days. Apple stores and authorized service providers -- but not wireless service providers -- will have iPhone 5 models (16 GB only) available to loan out while their phones are being fixed.

Prepare for Repair

To ensure their iPhones are ready for service, Apple said users should back up their data to iTunes or iCloud; turn off the "find my iPhone" feature; erase data and settings in Settings > General > Reset >; erase all content and settings; and remove any cases or covers.

Users who are running iOS 6 will have to upgrade to iOS 7 after the sleep/wake button mechanism has been replaced, according to Apple.

In addition, if there is any damage to users' iPhone 5s such as cracked screens, which impairs the replacement of the sleep/wake button, Apple said the issue will have to be resolved before the on/off button is replaced. In some cases, users may have to pay for that repair.

Consumers who want to mail their iPhone 5s to the local Apple repair center can call Apple and request postage-paid boxes. The phones will be examined by repair center technicians to verify their eligibility and they will be mailed back to users once they have been repaired.
 

Tell Us What You Think
Comment:

Name:

mararuiz12@yahoo.com:

Posted: 2014-05-12 @ 5:45pm PT
My iPhone 5 doesn't work to open. Can u help me? What's the main reason? thanks



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Apple/Mac
1.   Popular Mailbox App Comes to Mac
2.   Apple Opens China iCloud Data Center
3.   Android Crushing Smartphone Rivals
4.   Apple Bans Toxic Factory Chemicals
5.   Apple's Workforce Mostly White, Male


advertisement
New App To Manage Time Better
Helping to organize your busy life.
Average Rating:
Popular Mailbox App Comes to Mac
Takes to-do list approach to the inbox.
Average Rating:
Apple Bans Toxic Factory Chemicals
Cleans up China production of iPhones.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Chinese Hackers Nab Info on Millions of U.S. Patients
A group of Chinese hackers has stolen the personal information, including names and Social Security numbers, of about 4.5 million patients at hospitals operated by Community Health Systems.
 
Premier FBI Cybersquad in U.S. To Add Agents
After helping prosecutors charge Chinese army officials with stealing trade secrets from major companies and by snaring a Russian-led hacking ring, the premier FBI cyber-squad is getting a boost.
 
Apple Opens iCloud Data Center in China
Treading lightly, Apple acknowledged it has started to store encrypted iCloud personal data of some Chinese users on servers in mainland China, operated by the state-owned China Telecom.
 

Enterprise Hardware Spotlight
Compression, Deduplication Come to Violin Concerto 2200
Violin Memory has announced that data deduplication and compression capabilities are now available on its Concerto 2200 solution. Typically, users will experience deduplication rates between 6:1 and 10:1.
 
Cisco Axes 6,000 Employees in Restructuring Plan
Faced with declining profits, Cisco is laying off up to 6,000 employees in the months ahead -- a whopping 8 percent of its global workforce. That's in addition to the 4,000 jobs Cisco cut last year.
 
Web Slows, Have Internet Routers Reached The Limit?
If you encountered problems connecting to the Internet on August 12, you weren't alone. Networking experts blame the wide-scale slowdown on outdated routing systems that are reaching their limits.
 

Mobile Technology Spotlight
HTC Debuts Windows Phone Version of One M8 Smartphone
HTC is bringing the Windows Phone mobile OS to its flagship One M8 device -- the first time any mainstream flagship smartphone has been offered with a choice of operating systems.
 
Verizon Earns Top Rating in Mobile Network Comparison
A new report says Verizon Wireless was the top-performing U.S. cellphone service provider in the first half of 2014, on a nationwide and state-by-state basis, as well as in metro areas.
 
Sprint Comes Out with Data Guns Blazing
As its new CEO promised, Sprint has rolled out a new aggressively competitive price plan. The shared data plans promise twice the high-speed data and at lower prices than AT&T and Verizon Wireless.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.