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iPhone 5 Issues Deal Apple's Tech-Savvy Reputation a Hit By Mark Long October 2, 2012 9:43AM     Apple has issued a carrier settings upgrade to fix a problem in which the iPhone 5 downloaded unwanted data through Verizon instead of via Wi-Fi. Verizon said its iPhone 5 users would not be charged for the data overages. However, Verizon subscribers who have already purchased an iPhone 5 will need to perform a manual iOS upgrade.   Related Topics Apple iPhone 5 iOS 6 Apple Maps Verizon Wireless iTunes Overage Latest News Reality TV's New Stars: Small Biz Soundbars Up the Ante on TV Sound Google Glass Raises Privacy Concerns Pentagon Gives iOS 6 Security OK Should Enterprises Skip Windows 8? Apple's reputation as a savvy mobile -technology provider has been tarnished in recent days as the iconic device maker has struggled to address problems with the new iPhone 5. For example, many iPhone 5 users complained for several days last week about a bug that caused their handsets to download huge amounts of data over Verizon's cellular network even though their devices were parked at Wi-Fi hot spots. "I did absolutely zero streaming [and] sat on Wi-Fi all day long except for about 40 minutes in the car, where I listened to a pre-downloaded podcast," one Verizon subscriber wrote in an Apple discussion board post. "I still used 30 MB of cell data [which] means I'll be 1 GB in the hole over a month, before I've actually done anything useful on LTE ." Other discussion board users posted equally suspicious data overages. "My iPhone 5 said that I had used 1.5 GB of data between 6:22 PM and 6:32 PM last night while I was listening to an already downloaded podcast," another Verizon subscriber wrote. On Friday Apple issued a carrier settings upgrade to fix the problem and Verizon told media outlets that its iPhone 5 users would not be charged for the data overages. However, Verizon subscribers who have already purchased an iPhone 5 will need to perform a manual upgrade for which Apple has posted a step-by-step set of instructions on an iPhone 5 support page. Performing a Manual Upgrade An unrelated problem also temporarily shut down Apple's iTunes and App Stores on Sunday. A glitch in the new terms and conditions form that all site users must accept had prevented anyone from making app purchases or upgrading their existing mobile apps . Users attempting to make software purchases repeatedly clicked to accept the new terms but were nevertheless unable to enter either online store. Apple reportedly fixed the problem early Monday morning. Still, there is no solution in sight for Apple's clumsy replacement for Google Maps. Apple CEO Tim Cook has already apologized to customers for the poor performance of Apple's not-ready-for-prime-time mapping software for computing devices powered by iOS. (continued...) 1  |  2  |  Next Page >   Tell Us What You Think Comment: Name: NM: Posted: 2012-10-03 @ 6:38am PT The late Steve Jobs had said, "We don't ship Junk". Users say, "ya, you just shipped Apple iPhone 5 with Apple Maps". Also Visit: iPad Info Center Billions of Bytes Mobile Device Now Apple Info Center TopTechWire.com Panasonic Toughbook® mobile computers are engineered to withstand drops, spills, dust and grime, and to perform in the harshest environments. Rugged reliability, low cost of ownership and accolades from reviewers are just a few of the reasons why Toughbook computers keep winning over the world's toughest users. Click here to learn more.  Apple/Mac 1.   Pentagon Gives iOS 6 Security OK 2.   IDC: Windows Phone Now in 3rd Place 3.   Bill Gates Discusses Steve Jobs 4.   U.S. Cellular Embraces the iPhone 5.   Google Now Is a Siri Supplement

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Network Security Spotlight

Syrian Electronic Army Hacks Financial Times The Financial Times is the latest victim of the Syrian Electronic Army, a group that supports Syrian President Bashar al-Assad. The U.K.-based newspaper said a blog and its Twitter accounts were hacked.   Patch Tuesday Hyper Focuses on IE 8 Microsoft on Tuesday issued 10 security bulletins that fix 33 vulnerabilities. These updates include MS13-038, which will address the Internet Explorer 8 issue described in Security Advisory 2847140.   Surge of Venture Capital Buoys Tech Security Sector With companies and governments spending billions to repel cyberthreats, a surge of venture capital is pouring into companies developing cybersecurity technologies, the front line of the conflict.

Enterprise Hardware Spotlight

U.S. Defense Department Gives iOS 6 Security OK In a vote of confidence for Apple's iOS devices, the Defense Department has given the all-clear for employees to use iPads and iPhones for work. But only those running iOS 6, and only if issued by the government.   Cisco Surges After Profit Exceeds Analysts' Estimates Networking equipment giant Cisco's net income jumped 14 percent in the latest quarter as revenue at all four of its divisions rose for the first time in a year and a half, as tech spending increases.   HP and SAP Team To Advance HANA Database Technology The two tech leaders are working on a system that SAP says could fundamentally change the database market. HANA is SAP's technology that keeps data in-memory, for super fast processing.

Mobile Enterprise Spotlight

Google Glass Raises Congressional Privacy Concerns The buzz around Google Glass continues, but it's not all good. Some in Congress have questions. "We are curious whether this new technology could infringe on the privacy of average Americans," their letter to Google says.   Windows Phone Now No. 3 in Market, BlackBerry No. 4 Has Microsoft Phone moved into a coveted though distant third place for smartphone platforms behind Google's Android and Apple's iOS? A new report says yes, while BlackBerry has slipped to No. 4.   Intel Going Mobile with Its New CEO In his first speech as Intel's CEO, Brian Krzanich said he plans to focus on beefing up Intel's presence in mobility. The next step: a world tour showing mobile devices based on Intel chips, from PCs to phones and tablets.

Enterprise Technology Spotlight

HP and SAP Team To Advance HANA Database Technology The two tech leaders are working on a system that SAP says could fundamentally change the database market. HANA is SAP's technology that keeps data in-memory, for super fast processing.   Cloud Computing Gains Another Competitor with Google Amazon Web Services and Microsoft Azure now have a full-on rival in Google, with its I/O announcement that it is opening its hosted Compute Engine environment for virtual machines to all comers.   Hackers' New Tool of Choice: Smartphones Smartphones are increasingly popular not only with consumers, but with thieves who see the devices as another way to tap into bank accounts and other sensitive information, experts say.

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