Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Build Apps 5x Faster
For Half the Cost
Enterprise Cloud Computing

On Force.com
Enterprise Software
DDoS Protection Powered By Verisign
Average Rating:
Rate this article:  
Google Apologizes for Latest Gmail Outage

Google Apologizes for Latest Gmail Outage
By Adam Dickter

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

"The shift toward embracing cloud-like services such as Gmail often happens without much consideration of its long-term implications for critical communications functions," said analyst Charles King. "Will Google Drive eventually crash? Probably....The trick lies in determining how you can garner the benefits of that service while also mitigating the risk."
 


For the third time in five months, potentially millions of Gmail users were unable to access their accounts in some parts of the world due to an unexplained outage. The e-mail blackout occurred about 2 p.m. EST Monday.

According to some published reports the outage also affected other Google services such as Google Drive, the new cloud-based storage system, Google Docs and Google Play, the mobile apps and content store.

Google did not acknowledge the issue on its own official blog but added its symbol for "service disruption" with Monday's date on the dashboard for Google Apps under Google Mail, Google Drive and Admin control panel/ABI.

Sorry About That

In a later statement published by some media, Google said "we are currently experiencing an issue with some Google services. For anyone who is affected we apologize for any inconvenience you may be experiencing."

Using a New York-based account on Monday we experienced no issues with Gmail, but sporadic reports suggested an authentication issue, particularly when used with Google's Chrome browser.

According to October figures from research firm comScore, Gmail is the world's top e-mail provider, with 287,913,000 unique visitors that month, compared with 286,238,000 for Microsoft's once dominant Hotmail and 281,722,000 for Yahoo! Mail. The figures were for worldwide users.

"Google's service has become so broadly and commonly used -- partly due to the success of Android phones -- that any problem becomes immediately, often overly amplified," said Charles King, principal analyst at Pund-IT.

Could frequent outages hurt Gmail's market share?

"Over time, I don't see the situation changing much -- though it could worsen if continuing growth results in more outages," King told us. "However, I doubt it will materially impact the company's success or position in this market."

He noted that users of e-mail as opposed to texting, instant messaging or other options tend to be older than the "youthful, free-spending consumers sought after by most vendors." And anyway, how much can people complain about kinks in a free service?

But losing access to e-mail seems less of a serious issue than the potential loss of documents, photos or other data placed in the trust of Google via Drive.

Backing Up Is Essential

"The shift toward embracing cloud-like services such as Gmail often happens without much consideration of its long-term implications for critical communications functions (like e-mail)," King said. "Will Google Drive eventually crash? Probably -- that's the nature of the IT beast. The trick lies in determining how you can garner the benefits of that service while also mitigating the risk."

King added that in a world of increasingly multi-dimensional digital communication, its a mistake for users to entrust communication to a single technology, provider or outlet. "That way lies almost certain -- eventually, anyway -- failure."
 

Tell Us What You Think
Comment:

Name:

DEAN:

Posted: 2012-12-13 @ 7:31am PT
I bought the nexus7 for its bluetooth ability and it was great. Then the update made that feature the worst part of the tablet. My question is: did anybody think to try out bluetooth during the update process (engineers,software developers,etc.)? For at least 30 seconds? …and what does this say about Googles' future updates. I've been a mac user for over 30 years and I have never seen such a blatant oversight such as this in their products. The least I would expect is an acknowledgement of the problem with a small apology and an assurance the problem is being addressed. t.russell



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Enterprise Software
1.   Windows 9 Preview Date: Sept. 30?
2.   VMware Buys CloudVolumes' V-Apps
3.   Popular Mailbox App Comes to Mac
4.   9 Norton Security Products Are Now 1
5.   Infor Buys Cloud CRM App Saleslogix


advertisement
Popular Mailbox App Comes to Mac
Takes to-do list approach to the inbox.
Average Rating:
9 Norton Security Products Are Now 1
Symantec takes software-as-service tack.
Average Rating:
Health Agencies Use Dynamics CRM
To improve service and efficiency.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
UPS Stores in 24 States Hit by Data Breach
Big Brown has been breached. UPS said that about 105,000 customer transactions at 51 of its UPS Store locations in 24 states could have been compromised between January and August.
 
Cost of Target Data Breach: $148 Million Plus Loss of Trust
The now infamous Target data breach is still costing the company -- and its shareholders -- plenty. In fact, the retailing giant forecast the December 2013 incident cost shareholders $148 million.
 
Aruba Networks Handles Black Hat with Aplomb
It's not an easy job. Aruba Networks' task throughout the Black Hat USA conference in Las Vegas this month was to ensure thousands of attendees could connect without malicious attacks.
 

Enterprise Hardware Spotlight
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 
Three New Lenovo PCs Aimed at Business Users
Businesses everywhere want computing solutions that do more for less money, and Lenovo has unveiled three new desktop PCs that offer solid computing at a budget-minded price.
 
Aruba Networks Handles Black Hat with Aplomb
It's not an easy job. Aruba Networks' task throughout the Black Hat USA conference in Las Vegas this month was to ensure thousands of attendees could connect without malicious attacks.
 

Mobile Technology Spotlight
Samsung, B&N Target Amazon with Nook Tablet
They've seen the enemy and it is Amazon. So Samsung and Barnes & Noble are teaming up to combat their common foe with a 7-inch tablet that blends Samsung’s tech, Nook’s content and e-reader platform.
 
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 
Apple Stock Soars Ahead of iPhone 6 Launch
The imminent release of the iPhone 6 -- and maybe even an iWatch -- has sent Apple's stock soaring to new heights. Considering what else the firm could have up its sleeve -- the stratosphere may be the limit.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.