Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Vblock™ Systems:
Advanced converged infrastructure
increases productivity & lowers costs.

www.vce.com
Apple/Mac
Tame your scariest paperwork. Find Out How
Average Rating:
Rate this article:  
Chromebooks Too Hot To Handle: Literally
Chromebooks Too Hot To Handle: Literally

By Adam Dickter
November 15, 2013 12:36PM

    Bookmark and Share
The problem with the Google/HP Chromebook micro-USB charger may be a manufacturing tolerance issue, a bad part in the supply chain, or an engineering issue. Most likely Google and HP are doing a detailed postmortem to determine the problem with the Chromebook USB charger, but they are not sharing those details with us, said one analyst.
 


As the market adjusts to tablets and notebooks battling it out, Google and Hewlett Packard surely hoped to have a hot Chromebook on their hands. But not literally.

Redfaced execs at both companies this week had to pull the latest version of the device, the HP Chromebook 11, out of the sales channel after reports from "a small number of users" that micro-USB chargers included with the device overheat during extended use and have been damaged. The Chromebooks themselves have not been damaged.

Use Another Plug

"We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can," Caesar Sengupta, Google's vice president of Product Management, said in a post on Google's Chrome Blog Wednesday.

He said HP Chromebook 11 customers should not use the original charger provided with the product. "In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone," Sengupta wrote. "We apologize for the inconvenience."

The Chromebook 11 malfunction comes just a month after its launch at $279, with an 11.6" display and weighing just 2.3 pounds. The previous model was made by Samsung Electronics. The low-cost devices built to run Google's Chrome operating system have been competing well with other devices in their class.

They are particularly attractive to students who don't like schlepping heavy laptops to class, or keeping expensive computers in their dorm rooms.

"From what I can tell, Chromebooks are taking share from the low end of the notebook market," said Avi Greengart, a consumer devices analyst for Current Analysis.

He said the timing was a setback for that growth. "Sales have been stopped right in the heart of the holiday shopping season."

Overheating has plagued a large variety of products, from iPods to big-screen TVs as well as other chargers and power supply products and laptop batteries made by Sony.

"Problems like this crop up from time to time everywhere," said Greengart.

Tolerance Issue?

"It could be a manufacturing tolerance issue. Or a bad part in the supply chain. Or it could be an engineering issue," he said. "Back in 2008, Apple had to recall some of its USB chargers because the prongs weren’t fastened secure enough internally. I’m sure Google is doing a detailed postmortem to determine the problem and ensure it doesn’t happen again, but they are not sharing those details with us."

According to research firm IDC, Chromebooks made up only 1 percent of worldwide PC and tablet shipments in the third quarter of 2013, compared to tablets with 36 percent and PCs with 36 percent. Samsung was the largest vendor with 652,000 units shipped.

Chromebooks are not yet as widely available outside the U.S. as are their competitors, however.
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Apple/Mac
1.   Samsung: $2.2B Too Much for Apple
2.   Google, Rockstar Suit Stays in Calif.
3.   Samsung Tech Experts Talk Patents
4.   Phones Annoy Patent Trial Judge
5.   Apple vs. Samsung: Latest News


advertisement
Samsung: $2.2B Too Much for Apple
Says $38.4M more like it for patents.
Average Rating:
Google, Rockstar Suit Stays in Calif.
Judge not fooled by Apple's tricks.
Average Rating:
Phones Annoy Patent Trial Judge
Disrupting Apple-Samsung proceedings.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tech Giants Fund Initiative To Prevent Future Heartbleeds
Can more funding prevent Heartbleed vulnerabilities in future open-source software? A new Core Infrastructure Initiative at the Linux Foundation is attempting to find out.
 
What Verizon's Data Breach Report Can Teach Enterprises
It’s probably not a jaw-dropper, but cyberespionage is officially on the rise. And the use of stolen or misused credentials is still the leading way the bad guys gain access to corporate information.
 
Top Cyberthreats Exposed by Verizon Report
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.