Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
Enterprise Software
Fiercely productive scanners
Average Rating:
Rate this article:  
ShoreTel Integrates Offerings with IBM Sametime, Apple iPad
ShoreTel Integrates Offerings with IBM Sametime, Apple iPad

By Jennifer LeClaire
April 3, 2013 3:01PM

    Bookmark and Share
ShoreTel rolled out ShoreTel Mobility 6 and ShoreTel Conferencing, two new releases optimized for turning the Apple iPad into a business communications tool, enabling integrated collaboration capabilities, increased accessibility and improved communications, regardless of the user's location.
 



California-based ShoreTel Inc. made major unified communications strides in March. The company, which bills its business communication solutions as "brilliantly simple," drove its work with tech giants IBM and Apple to the next level with several new announcements.

The first bit of news involves ShoreTel's roll out of its new ShoreTel Communicator for IBM Sametime, already in use at the Fashion Institute of Design and Merchandising. The collaboration and unified communications solution combines the power of ShoreTel's IP telephony and unified messaging with the real-time social capabilities of IBM Sametime.

Practically speaking, the integration of ShoreTel Communicator into both Sametime and IBM Lotus Notes means users can manage all of their collaboration in a familiar application interface. It also means one-click convenience for instant messaging, e-mail, and telephony interactions, which are initiated from the contact list.

Ken Landoline, a principal analyst at Current Analysis, told us that integration with popular collaboration and desktop platforms such as Sametime and IBM Lotus Notes is essential for the ultimate success of any unified communications telephony platform. Because of that, it was critical that ShoreTel incorporate interfaces to those products into its enterprise UC system.

"Since many enterprises with already implemented IM and collaboration platforms will be looking for UC telephony platforms that can accommodate their current embedded systems," he added, "the ShoreTel Communicator enhancements in this area will ensure that ShoreTel's systems will meet their requirements."

ShoreTel-IBM in the Field

ShoreTel Communicator for Sametime includes visual voice mail and remote call control, all integrated with a user's calendar and contacts. Users can show their online status as busy while making a call from the Sametime application with one click. There's also an option to "camp on" when a colleague is on the phone or has an unavailable presence, letting the system notify you when the person becomes available.

Roxanne Reynolds-Lair, chief information officer at the Fashion Institute of Design and Merchandising, said that "FIDM is a place where creativity and careers merge. We're hands-on and industry focused. Our students, faculty and staff all live and breathe within collaborative projects.

"When anyone contacts us, we pride ourselves on ensuring that there is always a live person to interact with, and our entire front office has embraced the simplicity of ShoreTel Communicator for Sametime as a smooth way to ensure continued collaboration -- no matter who we're communicating with," she said.

Driving BYOD

The company has also just rolled out its ShoreTel Mobility 6 release and ShoreTel Conferencing, both optimized for turning the Apple iPad into a business communications tool, enabling integrated collaboration capabilities, increased accessibility and improved communications, regardless of the user's location.

ShoreTel Mobility 6 delivers a native iPad user interface that makes multi-modal communications possible on the tablet. Users place and receive calls with their business persona, exchange instant messages, listen to voice mail messages and create multi-party calls by dragging names from enterprise directories together with a swipe of a finger.

ShoreTel Conferencing for iOS extends the communications experience with application collaboration capabilities. Users can share presentations controlled by their iPad or iPhone with remote participants or view shared desktops of their colleagues' PCs and Macs.

"We've seen widespread endorsement of BYOD initiatives across the board," said Michael Finneran, principal at dBrn Associates. "And based on our latest research, Apple devices appear to be coming into the enterprise at almost twice the rate of Android. ShoreTel's focus for making mobile applications easy to use could lead to higher user adoption."
 

Tell Us What You Think
Comment:

Name:

VoIP Boss:

Posted: 2013-04-25 @ 9:54am PT
I think it is good that they are doing some of the things they are doing, on the other hand some of it is old tech already. Avaya / BroadConnect have offered this for sometime now.



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Enterprise Software
1.   NSC Backs Disclosing Vulnerabilities
2.   Silverpop: IBM Marketing Gets Personal
3.   Google Expands Virus Scans to All Apps
4.   VMware Horizon 6 Folds In AirWatch
5.   Teradata Intros QueryGrid Analytics


advertisement
Last Fixes Tuesday for XP, Office 2003
Microsoft closing out support for two.
Average Rating:
Tech 101: What Is Open Source?
Foundation of countless applications.
Average Rating:
Will Nadella Launch an Office for iPad?
New Microsoft CEO may act this month.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tips To Defeat the Heartbleed Bug
Heartbleed headlines continue as IT admins scramble for answers no one has. Early reports of stolen personal data, including 900 social insurance numbers in Canada, are starting to trickle in.
 
NSC Backs Disclosing Software Vulnerabilities
Disclosing vulnerabilities in commercial and open source software is in the national interest and shouldn't be withheld unless there is a clear need, says the National Security Council.
 
Heartbleed Flaw Affects Hardware, Too
It appears the Heartbleed security bug affects not just Web sites, but also the networking equipment that connects businesses and homes to the Net, including Cisco and Juniper's equipment.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Is Amazon Launching a 3D Smartphone?
Once known for selling books on an e-commerce platform, Amazon is now a bona fide hardware maker -- and it's reportedly rolling out an innovative smartphone with a 3D screen.
 
Review: S5 Features Useful, Less About Gimmicks
There's a lot to like about Samsung's new Galaxy S5 smartphone -- among them, its relative lack of features. Samsung chose to focus on features people might actually want, not gimmicks.
 
Analyst: Samsung Galaxy S5 Won't Sway iPhone Lovers
The Samsung Galaxy S5 hits store shelves on Friday and the reviews are starting to pour in. The question is: Can the latest in the Galaxy line grab more market share from Apple’s iPhone?
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.