News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Advertisement
Free Gartner Report:
Drive innovation & collaboration
with the "Everyone's IT" approach.

View the research report
Apple/Mac
Gartner's #1 for endpoint backup
Average Rating:
Rate this article:  
Chromebooks Too Hot To Handle: Literally

Chromebooks Too Hot To Handle: Literally
By Adam Dickter

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

The problem with the Google/HP Chromebook micro-USB charger may be a manufacturing tolerance issue, a bad part in the supply chain, or an engineering issue. Most likely Google and HP are doing a detailed postmortem to determine the problem with the Chromebook USB charger, but they are not sharing those details with us, said one analyst.
 


As the market adjusts to tablets and notebooks battling it out, Google and Hewlett Packard surely hoped to have a hot Chromebook on their hands. But not literally.

Redfaced execs at both companies this week had to pull the latest version of the device, the HP Chromebook 11, out of the sales channel after reports from "a small number of users" that micro-USB chargers included with the device overheat during extended use and have been damaged. The Chromebooks themselves have not been damaged.

Use Another Plug

"We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can," Caesar Sengupta, Google's vice president of Product Management, said in a post on Google's Chrome Blog Wednesday.

He said HP Chromebook 11 customers should not use the original charger provided with the product. "In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone," Sengupta wrote. "We apologize for the inconvenience."

The Chromebook 11 malfunction comes just a month after its launch at $279, with an 11.6" display and weighing just 2.3 pounds. The previous model was made by Samsung Electronics. The low-cost devices built to run Google's Chrome operating system have been competing well with other devices in their class.

They are particularly attractive to students who don't like schlepping heavy laptops to class, or keeping expensive computers in their dorm rooms.

"From what I can tell, Chromebooks are taking share from the low end of the notebook market," said Avi Greengart, a consumer devices analyst for Current Analysis.

He said the timing was a setback for that growth. "Sales have been stopped right in the heart of the holiday shopping season."

Overheating has plagued a large variety of products, from iPods to big-screen TVs as well as other chargers and power supply products and laptop batteries made by Sony.

"Problems like this crop up from time to time everywhere," said Greengart.

Tolerance Issue?

"It could be a manufacturing tolerance issue. Or a bad part in the supply chain. Or it could be an engineering issue," he said. "Back in 2008, Apple had to recall some of its USB chargers because the prongs weren’t fastened secure enough internally. I’m sure Google is doing a detailed postmortem to determine the problem and ensure it doesn’t happen again, but they are not sharing those details with us."

According to research firm IDC, Chromebooks made up only 1 percent of worldwide PC and tablet shipments in the third quarter of 2013, compared to tablets with 36 percent and PCs with 36 percent. Samsung was the largest vendor with 652,000 units shipped.

Chromebooks are not yet as widely available outside the U.S. as are their competitors, however.
 

Tell Us What You Think
Comment:

Name:



Get Powerful App Acceleration with Cisco. In a world where time is money, you need to accelerate the speed at which data moves through your data center. Cisco UCS Invicta delivers powerful, easy-to-manage application acceleration for data-intensive workloads. So you can make decisions faster and outpace the competition. Learn More.


 Apple/Mac
1.   Screen Troubles Briefly Slow iPhone 6
2.   Apple Stock Soars Ahead of iPhone 6
3.   Popular Mailbox App Comes to Mac
4.   Apple Opens China iCloud Data Center
5.   Android Crushing Smartphone Rivals


advertisement
New App To Manage Time Better
Helping to organize your busy life.
Average Rating:
Apple Stock Soars Ahead of iPhone 6
New products generating lots of buzz.
Average Rating:
Popular Mailbox App Comes to Mac
Takes to-do list approach to the inbox.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Find Malicious Android Apps Can Hack Gmail
A new study shows that a weakness in the Android mobile operating system can be used to steal sensitive, personal info from unwitting users. Gmail proved to be the easiest app to attack; Amazon, the hardest.
 
UPS Stores in 24 States Hit by Data Breach
Big Brown has been breached. UPS said that about 105,000 customer transactions at 51 of its UPS Store locations in 24 states could have been compromised between January and August.
 
Cost of Target Data Breach: $148 Million Plus Loss of Trust
The now infamous Target data breach is still costing the company -- and its shareholders -- plenty. In fact, the retailing giant forecast the December 2013 incident cost shareholders $148 million.
 

Enterprise Hardware Spotlight
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 
Feds OK $2.3 Billion IBM-Lenovo x86 Server Deal
IBM and Lenovo are celebrating U.S. approval of their x86-based server deal, having cleared some major security hurdles. The deal makes Lenovo a major player for enterprise data centers.
 
Three New Lenovo PCs Aimed at Business Users
With businesses wanting computing solutions that do more for less money, Lenovo has unveiled three new desktop PCs that it says offer solid computing at a budget-minded price.
 

Mobile Technology Spotlight
Screen Shortage Briefly Puts Brakes on iPhone 6
RAM? Check. Antenna switch? Check. Screen? Oops. Parts suppliers for Apple have found themselves facing a shortage of screens for the new iPhone 6 as next month's release date for the new smartphone looms.
 
Bounty Offered to Coders for Oculus Rift Bugs
Coders who find bugs in software for the Oculus Rift VR immersive headset could receive a reward of at least $500 under Facebook's White Hat bounty program. Facebook acquired Oculus in March.
 
Google Glass Adds Voice Access to Phone Contacts
The latest update to Google Glass will let users access their top 20 phone contacts with voice commands alone. A user can then choose a phone call, Google hangouts, e-mail or text messaging.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.