Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
GET RECOGNIZED.
Let an ISACA® certification
elevate your career.

Register today and save
Computing
DDoS Protection Powered By Verisign
Average Rating:
Rate this article:  
Involuntary IT Managers Cost Small Businesses Billions

Involuntary IT Managers Cost Small Businesses Billions
By Jennifer LeClaire

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

In a survey of 538 small businesses, involuntary IT managers lost, on average, about six hours per week -- that's about 300 hours per year --- of business productivity while managing IT, according to AMI-Partners. While some of the managers were confident in their technical skills, most found their general work productivity suffered.
 


When nontechnical employees -- also known as "involuntary IT managers" (IITMs) -- are charged with managing their company's IT solutions, it leads to losses. Big losses.

In fact, those losses add up to more than $24 billion in productivity each year in small businesses in five countries including the U.S., according to an AMI-Partners small-business study commissioned by Microsoft Corp. This loss is a direct result of IITMs taking time away from primary business activities.

The Involuntary IT Manager study examines the prevalence of the IITM role in nine countries in North America, Latin America, the Middle East and Asia. The study specifically focuses on the adverse business productivity impact of IITMs in small business in five countries: Australia, Brazil, Chile, India and the United States.

In a survey of 538 small businesses, IITMs lost, on average, about six hours per week -- that's about 300 hours per year --- of business productivity while managing IT, according to AMI-Partners. While some involuntary IT managers are confident in their technical skills, most find their general work productivity suffers when their work time is diverted to managing IT issues.

The survey also found that small businesses' involuntary IT managers believe cloud-based solutions could help alleviate some of the burden of managing IT.

Of the five countries examined, the study estimated that about 3.8 million small businesses --100 employees or fewer -- managed internal IT by IITMs. Although such small businesses spent $83 billion on IT and communications, they lost $24 billion in productivity trying to manage their internal IT.

Smallest Companies Lose Even More

Other key study findings reveal: 30 percent of all surveyed involuntary IT managers believe IT management is a nuisance; 26 percent indicate they do not feel qualified to manage IT; and 60 percent of IITMs want to simplify their company's technology solutions to alleviate the difficulty of managing IT day-to-day. When IITMs work at small businesses with 15 or more employees, their firms lose even more productivity time than IITMs working at companies with fewer employees.

"Many small businesses don't have the budget for formal IT support, so they rely on the company's most tech-savvy individual to manage their technology," said Andy Bose, founder, chairman and CEO at AMI-Partners.

"As our research shows, relying on an Involuntary IT Manager can have an adverse impact on small businesses' productivity, which can negatively affect revenue and translates into a very high opportunity cost. These companies can potentially leverage cloud services to alleviate the need for day-to-day in-house IT support with positive impact on their business productivity." (continued...)

1  |  2  |  Next Page >

 

Tell Us What You Think
Comment:

Name:



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Computing
1.   Target Data Breach Cost: $148 Million
2.   New Lenovo PCs for Business Users
3.   Aruba Handles Black Hat with Aplomb
4.   Price Wars Hitting Laptop Market?
5.   Concerto 2200: Dedupe, Compression


advertisement
China Puts Microsoft Under the Lens
Official anti-monopoly probe launched.
Average Rating:
Target Data Breach Cost: $148 Million
Better customer data protection needed.
Average Rating:
Aruba Handles Black Hat with Aplomb
Network firm sees 2,376 DoS attacks.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Cost of Target Data Breach: $148 Million Plus Loss of Trust
The now infamous Target data breach is still costing the company -- and its shareholders -- plenty. In fact, the retailing giant forecast the December 2013 incident cost shareholders $148 million.
 
Aruba Networks Handles Black Hat with Aplomb
It's not an easy job. Aruba Networks' task throughout the Black Hat USA conference in Las Vegas this month was to ensure thousands of attendees could connect without malicious attacks.
 
Chinese Hackers Nab Info on Millions of U.S. Patients
A group of Chinese hackers has stolen the personal information, including names and Social Security numbers, of about 4.5 million patients at hospitals operated by Community Health Systems.
 

Enterprise Hardware Spotlight
Three New Lenovo PCs Aimed at Business Users
Businesses everywhere want computing solutions that do more for less money, and Lenovo has unveiled three new desktop PCs that offer solid computing at a budget-minded price.
 
Aruba Networks Handles Black Hat with Aplomb
It's not an easy job. Aruba Networks' task throughout the Black Hat USA conference in Las Vegas this month was to ensure thousands of attendees could connect without malicious attacks.
 
Compression, Deduplication Come to Violin Concerto 2200
Violin Memory has announced that data deduplication and compression capabilities are now available on its Concerto 2200 solution. Typically, users will experience deduplication rates between 6:1 and 10:1.
 

Mobile Technology Spotlight
Apple Stock Soars Ahead of iPhone 6 Launch
The imminent release of the iPhone 6 -- and maybe even an iWatch -- has sent Apple's stock soaring to new heights. Considering what else the firm could have up its sleeve -- the stratosphere may be the limit.
 
HTC Debuts Windows Phone Version of One M8 Smartphone
HTC is bringing the Windows Phone mobile OS to its flagship One M8 device -- the first time any mainstream flagship smartphone has been offered with a choice of operating systems.
 
Verizon Earns Top Rating in Mobile Network Comparison
A new report says Verizon Wireless was the top-performing U.S. cellphone service provider in the first half of 2014, on a nationwide and state-by-state basis, as well as in metro areas.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.