Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
Mobile Tech
Register for a certification exam.
Average Rating:
Rate this article:  
Delta Attendants Handle In-Flight Orders with MS Dynamics
Delta Attendants Handle In-Flight Orders with MS Dynamics

By Barry Levine
August 28, 2013 2:55PM

    Bookmark and Share
The Delta Air Lines in-flight system, which began testing in June, is based on a customized-for-Delta version of the Avanade Mobile Airline Platform, an end-to-end retail platform developed with Accenture, Avanade's parent company, for Microsoft Dynamics for Retail software. Avanade was founded in 2000 by Accenture and Microsoft.
 



A new tool for processing meal orders is flying at Delta Air Lines. The transactions are conducted by flight attendants using a Windows Phone connected to Microsoft Dynamics for Retail.

This week, the airline announced that its more than 19,000 flight attendants will be using Nokia Lumia 820 handsets running Windows Phone 8, connected via Wi-Fi and AT&T's 4G LTE network to the Dynamics for Retail mobile point-of-sale platform. The solution was jointly developed by Microsoft, Avanade, AT&T and Nokia.

The system utilizes the Connected Stores Solution from global business technology and managed services provider Avanade, which enables mobile devices to conduct in-store sales and provides advanced analytics to assess performance by employees.

Avanade Mobile Airline Platform

The system, which began testing in June, is based on a customized-for-Delta version of the Avanade Mobile Airline Platform, an end-to-end retail platform developed with Accenture, Avanade's parent company, for Microsoft Dynamics for Retail software. Avanade was founded in 2000 by Accenture and Microsoft.

Avanade integrated the solution into Delta's operational structure, and, for the next three years, will provide ongoing support, maintenance and solution enhancements. By the end of this month, Nokia Lumia 820s will have been distributed to all Delta flight attendants.

Dan O' Hara, Avanade's mobility vice president, said in a statement that "companies in all industries need to enable an end-to-end customer experience across multiple channels." He added that Delta, in particular, wanted to "enable its employees with new ways of working that can drive greater productivity and better engagement with customers."

In addition to handling customer orders on board the aircraft, the system also handles passenger manifests, frequent flyer information, updates about connecting gates, scheduling updates for flight attendants and other dynamic information. The Live Tiles interface offers local weather information and flight tracking data from Delta's Fly application.

Seating Upgrades, E-Receipts

The solution can process credit cards at near real-time speeds for on-board purchases, which can also include upgrades in seating. E-receipts can be sent via e-mail to customers, and the airline plans to add the ability to read coupons displayed on a customer's mobile device. The faster operational times available through the mobile-enabled system are expected to allow more transactions by attendants and more time to attend to passengers' needs.

Additionally, Delta said it will roll out the ability for flight attendants to view customer-specific information, enabling a greater personalization of service. The airline is also expecting to adapt the system for the newest Nokia devices.

Delta has been busy developing technology for customers and employees. Last year, it released the Fly Delta travel app for the iPad, and it launched the new Delta.com in December, 2012. Self-service kiosks, rebuilt for better customer service and expanded capability, were also unveiled last fall.
 

Tell Us What You Think
Comment:

Name:

Josh Lee:

Posted: 2013-08-31 @ 12:36am PT
It sounds good but will all this information be available and for Delta international services, especially connection and gate information?



Get Powerful App Acceleration with Cisco. In a world where time is money, you need to accelerate the speed at which data moves through your data center. Cisco UCS Invicta delivers powerful, easy-to-manage application acceleration for data-intensive workloads. So you can make decisions faster and outpace the competition. Learn More.


 Mobile Tech
1.   Virgin Mobile Offers Custom Plans
2.   Asana Revamps Mobile App
3.   Android 'Fake ID' Puts Millions at Risk
4.   FTC Wants Fix for Mobile Cramming
5.   Facebook To Force Use of Messenger


advertisement
Android 'Fake ID' Puts Millions at Risk
Users: stick to apps from Google Play.
Average Rating:
Dell, BlackBerry Downplay Threat
Say Apple-IBM alliance can't hurt them.
Average Rating:
BlackBerry Acquires Secusmart
German security firm offers street cred.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tor Internet Privacy Service Warns Users It Was Breached
You may never have heard of the Tor Project, but the Internet privacy service is making headlines. Tor’s devs say users might be victims of an attack launched against the project earlier this year.
 
Canadian Government Charges China With Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 

Enterprise Hardware Spotlight
AMD's ARM-Based Opteron Out in $3K Dev Kit
It's dubbed "Seattle" and it's AMD's first 64-bit ARM-based Opteron processor. The low-power chip is being released as part of AMD’s Opteron A1100-series developer kit, and aimed at high-end data center needs.
 
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 

Mobile Technology Spotlight
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 
Facebook: You Will Use Messenger, and You Will Like It
Starting this week, Facebook users with Android and iOS phones will be forced to use the separate Messenger app to send Facebook messages. Pending messages will still be visible in the main app.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.