News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
GET RECOGNIZED
Let an ISACA® certification elevate your career.
Register today and save
You are here: Home / Enterprise I.T. / Dynamics CRM Makes Social Push
Gartner's #1 for endpoint backup
Microsoft Dynamics CRM Makes Social, Mobile Push
Microsoft Dynamics CRM Makes Social, Mobile Push
By Jennifer LeClaire / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
OCTOBER
21
2013



InsideView inked a strategic alliance with Microsoft that is giving Dynamics CRM Online more social clout. The partnership brings InsideView’s Social Insights to the cloud-based service.

But Microsoft isn’t stopping there in its quest to steal market share from rival Salesforce.com. The company also announced a new set of industry-focused business process templates as part of the new Microsoft Dynamics CRM release.

“CRM today should be an enabler that detects trends, facilitates decisions and suggests actions that lead to successful outcomes and relationships,” said Bob Stutz, corporate vice president of Microsoft Dynamics CRM. “This major new release delivers on this promise of customer centricity by bringing together Microsoft technologies in a way that helps businesses and organizations better engage and nurture their customers.”

Industry-Specific Templates

Now available online in 42 global markets, the new solution will come to market for on-premise and partner-hosted deployments on Oct. 31. The latest iteration of Dynamics CRM works to promote end-user productivity and demonstrate the so-called “better together” value of Microsoft technologies, including interoperability with Yammer, Lync and Skype. Redmond’s goal is to deliver sales, service, marketing and industry professionals a seamless and customizable experience.

With Social Insights, Dynamics CRM Online users can tap into real-time company and contact information from 30,000 sources. That, the company said, will help marketing, sales and account management professionals engage more effectively, spend less time researching and more time selling.

Social Insights is a free add-on for Dynamics CRM Online users. Customers can also get Social Insights for the on-premises version of Microsoft Dynamics CRM 2013, which is similar to Social Insights for CRM Online. Although not included in the on-premises Dynamics CRM license, customers can get a free 30-day trial of InsideView for Sales or InsideView for Account Management, plus three months free when they sign a new annual license agreement with InsideView.

The latest release also comes with pre-defined and configurable processes. Each stage of a process is clearly outlined, identifying the recommended steps to completion. Building on this design element, Microsoft is introducing new templates for a number of specific industries, such as professional services, manufacturing and financial services, as well as processes for event management and solution selling. The configurable business processes incorporate best practices from industry experts and give customers a starting point to build a solution to fulfill their specific industry requirements.

More Social, More Mobile

Design-wise, Microsoft Dynamics CRM is now offering what it calls an “immersive layout” that displays all customer information on one screen so users can see everything they need to know about customer interactions in one place.

The new outcome-driven user experience features guided processes that work to help customers reach their desired outcomes. Users can tailor these processes to accommodate particular business requirements that help deliver an experience matching their customers’ expectations. Microsoft cites three benefits: shorter sales cycles, increased win rates, and less ramp-up time for new hires.

With Yammer integration, customers can comment on posts or start contextual conversations from within Microsoft Dynamics CRM on-premises and online. Yammer extends across an organization, bringing everyone into the conversation, including unlicensed CRM customers from within Yammer. Finally, customers get access to mobile client applications on Windows 8 tablets and iPads, touch-enabled experiences on Windows Phones, iPhones and Android phones, as well as analytics on the go, without separate license fees.

Tell Us What You Think
Comment:

Name:

Karya Technologies:

Posted: 2013-11-07 @ 11:05pm PT
Microsoft Dynamics CRM Insights reduce your researching works and lets you spend more time on selling. It collects social media information from your customers thus increases the quality of customized interactions with customers. It not only decreases your researching time and effort, but also increases the chance of building a good relationships with customers.

Karya Technologies:

Posted: 2013-10-30 @ 1:50am PT
With the new Microsoft Dynamics CRM, customers can get access via tablets and smartphones and customers can feel the power of mobility. With insight, your sales and marketing executives can analyse, engage and interact more effectively with your customers and give your business a notifiable business improvement.

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Protect 100% of your Data The prevalence of laptops and mobile devices in the enterprise makes corporate data increasingly vulnerable to loss and breach. And yet, workforce productivity is now inextricably linked to mobility. Click here to access the white paper "Top 10 Endpoint Backup Mistakes" to learn more about how to confidently protect data across platforms and devices while also providing features designed to enhance the end user experience.
MORE IN ENTERPRISE I.T.
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Dairy Queen is known for its hot fries and sweet treats, but it just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 

Enterprise Hardware Spotlight
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 

Mobile Technology Spotlight
Samsung Maps Its Way with Nokia's 'Here' App for Galaxy Phones
Korean electronics giant Samsung has opted to license Here, Nokia’s mapping app -- formerly known as Nokia Maps -- for its Tizen-powered smart devices and Samsung Gear S wearable.
 
Google Successfully Tests Its Own Delivery Drone
While top technology companies are engaged in an "arms race" to develop drones that can quickly deliver goods to anyone anywhere, Google has revealed it successfully tested its own version.
 
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.