Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Applications
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
Fixed App Falls Short in Contesting Parking Tickets
Fixed App Falls Short in Contesting Parking Tickets

By Robert Faturechi
June 2, 2014 9:34AM

    Bookmark and Share
It was an idea tech enthusiasts embraced: Allow people to take photos of their parking citations on their smartphones, enter some basic information, then send it off to the Fixed app's crew of experts to take it from there. But city records show that the app's experts are significantly less successful than ordinary people who contest their tickets.
 



That app that contests parking tickets for you? You might be better off going it alone. When Fixed was launched last year, the start-up enjoyed a flurry of glowing media coverage. The idea: Allow people to take photos of their citations on their smartphones, enter some basic information, then send it off to the app's crew of experts to take it from there.

The app was piloted in San Francisco. In a city where it's believed that tech can cure the failings of government, the wait list ballooned.

But city records show that the app's experts are significantly less successful than ordinary people who contest their tickets on their own.

Data from this year show that Fixed got tickets dismissed in an administrative review 20% of the time, compared with a 28% success rate for the public.

When presented with the numbers by The Times, company founder David Hegarty accused the San Francisco Municipal Transportation Agency of possibly "willfully discriminating against our contests."

"To rub salt on our wounds," Hegarty said, "when they deny our contests, they do not include a reason for denial."

A spokesman for the San Francisco Municipal Transportation Agency denied Hegarty's allegations, saying, "We do not have concerns if people want to use this third-party service.... There is no secret to overturning a citation. If there is a valid reason to dismiss, then that citation gets dismissed."

And he said that when ticket appeals are denied, the agency's staff "do our best to provide as much detail as possible" as to why.

Hegarty intended for Fixed to address meter maid errors and poor signage by the city. When Fixed fails to get a ticket overturned, there's no charge -- but the app takes a 25% cut for successful appeals. Hegarty said he hopes to expand his operation to other cities including Los Angeles.

The belief that technological innovation can eradicate problems in life and in government permeates much of Silicon Valley. And the region's libertarian streak brings a disdain for the workings of government bureaucracies.

"Government is considered slow, staffed by mediocrities, ridden with obsolete rules and inefficiencies," journalist George Packer wrote in the New Yorker about the valley's ethos.

But given the discouraging numbers facing Fixed, Hegarty said he's considering a more old-fashioned solution in his fight against San Francisco government: litigation.

"It's the last thing we want to engage in, but we're left with no choice but to also start exploring all legal options," he said.
 


© 2014 Los Angeles Times (CA) under contract with NewsEdge. All rights reserved.
 

Tell Us What You Think
Comment:

Name:





 Applications
1.   Will Next OS X Bring New Apple Grief?
2.   Sprint Becomes Google Apps Reseller
3.   Target App Makes Shopping a Snap
4.   Cisco Woos More Devs with DevNet
5.   How Chrome Eats Your Battery Life


advertisement
Cisco Woos More Devs with DevNet
To create new network-aware apps.
Average Rating:
Mobile Apps Offer Last-Minute Deals
Along with spontaneity and surprise.
Average Rating:
Amazon Launches E-Book Subscriptions
Kindle Unlimited will run $9.99 a month.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
 

Enterprise Hardware Spotlight
Watson Gets His First Customer Service Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
 
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 

Mobile Technology Spotlight
Stanford Researchers Report Battery Breakthrough
Stanford researchers have found a way to use lithium in a battery's anode, a breakthrough that could triple capacity and has been described as the "holy grail of battery science."
 
Samsung Postpones Launch of Tizen Phone
The possibility that the Tizen operating system can survive is dropping. So the scheduled third-quarter launch in Russia of the Samsung Z smartphone, which is designed for the mobile OS, is being postponed.
 
Verizon Plans Throttling for 'Unlimited' Bandwidth Hogs
In what could be an opportunity for competing wireless carriers, Verizon is throttling data speeds on unlimited 4G plans because of more consumer demand for high-speed data networks.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.