Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Eliminate costly downtime!
Find out how with Free White Paper
& enter to win a Samsung Galaxy Note

www.apc.com
Applications
24/7/365 Network Uptime
Average Rating:
Rate this article:  
Yahoo Mail Still Suffering Outages
Yahoo Mail Still Suffering Outages

By Jennifer LeClaire
December 12, 2013 12:27PM

    Bookmark and Share
The e-mail outage is turning into a technical nightmare for Yahoo. The company expected to have user access restored by 3 p.m. Pacific time on Wednesday. That deadline came and went and Yahoo said it was still “working hard” to fix the e-mail issue. Then, at 5 p.m., Yahoo announced what sounded like good news. Only it wasn’t.
 



The Yahoo e-mail-using world is watching and waiting for more news on when the service will be fully restored. The company on Wednesday acknowledged an issue with Yahoo Mail, revealing that some of its users hadn’t been able to access their mail since 10:27 Pacific time on Monday night.

Yahoo’s first update blamed the problem on one of its mail data centers. The company admitted “the issue has been harder to fix than we originally expected” and assured its customers it had “dozens of people working around the clock to bring it to a resolution.”

The cloud has spun around but the problem is still not fixed. The three-day outage is reportedly impacting a whopping 70 percent of e-mail messages. To make matters worse, there are now reports that Flickr has gone down.

We asked Greg Sterling, principal analyst at Sterling Market Intelligence, for his thoughts on the prolonged outage. He told us it’s clearly a black eye for Yahoo and a reminder that Yahoo may not quite be "back."

“While these outages get a lot of play in the tech media, ordinary users won't become concerned unless it happens repeatedly. If it were to start happening, say, monthly Yahoo would lose users, which it cannot afford,” Sterling said. “But an isolated outage won't be a major problem with regular people, as opposed to reporters and analysts.”

On Again, Off Again

Even still, the outage is turning into a technical nightmare for Yahoo. The company expected to have user access restored by 3 p.m. Pacific time on Wednesday. That deadline came and went and Yahoo said it was still “working hard” to fix the issue. Then, at 5 p.m., Yahoo announced what sounded like good news. Only it wasn’t.

“Most affected users should now be able to access their Yahoo Mail accounts on the Web and our apps for iOS, Android and Windows 8. Most users should be able to log into their accounts, and send and receive messages,” the company said. “We're continuing to restore access for all affected users.”

In its 5 p.m. update on Wednesday, the company said users’ most recent messages may not be appearing in the inbox and assured users the service is starting to deliver e-mails that were sent to them during the outage. Because of the backlog, Yahoo said it may take a bit to get all the messages out.

“For some of you, e-mails between 11/25 and 12/9 may not be showing up in your Inbox -- we're still working on bringing all accounts up to date. We're also working on restoring IMAP and POP access for those of you accessing your e-mail through a non-Yahoo app (such as Outlook, Apple Mail, or the native mail app on your phone),” Yahoo said. “Again, we’re sorry for the inconvenience this is causing. We'll continue to provide updates to this page.” (continued...)

1  |  2  |  Next Page >

 

Tell Us What You Think
Comment:

Name:

Mohsin jatniwala:

Posted: 2014-01-05 @ 7:22am PT
I am not able to open my yahoo mail account since 13th December. Our neighbor runs the cyber cafe. I checked there and they have no problem with yahoo mail.

Tired of talking to nothi:

Posted: 2013-12-23 @ 5:06pm PT
1. My paid email account with Yahoo has been down since Wednesday, December 11, 2013 and is still down.

2. When I fill out a form created by Yahoo to tell them that my email is still not working, and then click "submit," I'm told a form for my reply will be sent to an email account I have specified that does work, but the email from Yahoo never arrives, so I can’t respond that “it still isn’t working.” Is this an attempted placebo by Yahoo? It isn’t working.

3. This is also known a "double bind" in the English language - meaning that no matter what option you choose (or are forced into), you are still only able to make one choice – and in this case it is "not to be able to let Yahoo know (again) that your account is still down." A “double bind” is also known as a “no-win” situation.

4. At this point, I'm very disgusted. I've not heard back from anyone personally or by email, although I've waited on the phone for hours, been given numbers by Yahoo to have ready to give to the Yahoo representative who will ask for that series of numbers so I can be "helped" in an expeditious manner.

5. I’ve been told to “keep retrying the “downed” account to see if it is newly functional. But after three tries at seeing if it is again functional in one day, I am locked out as “it appears someone is trying to hack into my account.” When I don’t log in at all in a day, I’m not locked out. I don’t think anyone is interested in trying to hack into an inoperable email account when Yahoo can’t either - and they know their own system!

6. My account that is down is a Yahoo "paid" email account and I just renewed it at the beginning of this December. No one from Yahoo has contacted me yet. And as a person who has taught Public Relations at a university as a full-time instructor, I'm appalled by the current service. Crisis-in-Organizations has been a popular topic in the last few years, and that cause should not be a surprise topic to anyone in the world. And Yahoo is failing miserably and publicly. I really hope the company I knew it to be emerges soon.

7. I’ve been in software development for the last 18 years as a consultant. And what is happening at Yahoo is not how businesses need to respond to a disaster in order to keep its clients. Its contingency plans are completely non-functional.

8. I hope Yahoo is soon well and all accounts are completely restored.

9. Take-aways: Perhaps Yahoo! can try a fail-over architectural design next time along with a functional contingency plan. And I hope it’s not trying to make an “adapted” component-based build work, because with each changed component, it randomly affects other components, and when those components are “adjusted” it randomly affects other components which must then be adjusted. And it never ends.

Best wishes, Yahoo! I really am rooting for you, I just wish I could have let you know privately!

Bernice:

Posted: 2013-12-22 @ 2:45am PT
I still cannot sign in to access any Yahoo site, this has now been a week at least the last time I got into mail was Friday 13th December. All my contacts and all my Im's and emails from my husband who is deployed abroad are in there so I am furious, fortunately since then we have manged to open accounts in another site so we can chat to each other, but this is really disgraceful I even get signing in to Yahoo come up, but it gets stopped at 98.139.237.162. I can't even email them because of it help needed.

Old Quote:

Posted: 2013-12-21 @ 7:11pm PT
This has been going on since early June 2013, when yahoo lost, deleted, cannot find, in inbox and lots of my saved emails in various folders... and yahoo won't respond to me. I have the screen captures and other sorts of evidence to show it happened. There is nothing secure about anything in yahoo.
Before my emails files and folders were damaged, my contact list was regularly hacked and copied and spam mails sent out to the names in it. Several are my other emails addresses... So when I started getting emails from myself when I was not on the computer, and sent when I was not on the computer, and the computer was physically offline and being carried from one location to another...
I got suspicious that someone had hacked into yahoo instead of my computer... and was sending from Yahoo.

d0851distinct51:

Posted: 2013-12-21 @ 6:26am PT
people who run businesses are already changing their carrier. furthermore email is considered to be as legally binding as us postal service notification. let the lawsuits begin. yahoo has obviously failed to properly engineer redundancy into its network design. ( or else they let their pant down and got hacked?)

Mark:

Posted: 2013-12-21 @ 5:40am PT
While I was not affected by this latest incident, and quite a part from the disaster of Yahoo's recently redesigned GUI, I am affected routinely by the very inferior technical performance of Yahoo mail, which causes on-going and unpredictable service glitches including failures in receiving, sending, trashing or filing emails, downloading attachments, parsing MX records, etc. In brief, a poorly-redesigned piece of garbage that performs badly on a regular basis. This latest incident is only a more spectacular manifestation of their overall technical bankruptcy. It has become unreliable to the point that I subscribed to a Microsoft Exchange service hosted by another email/web client and the performance comparison. seeing the two work side by side, is like night and day. I shall be shifting everything to the latter, and I have seriously recommended to my ISP, Rogers Communications Inc of Canada, that they should offer serious business users a Hosted Exchange option. Anyhow, for now, gradually migrating to one less pair of eyeballs on Yahoo's cheap and crappy ad-interface.

carl leitz:

Posted: 2013-12-21 @ 4:14am PT
So what are Yahoo's excuses for their phone helplines not responding?

It's apparent that Yahoo thinks it's too big to be affected by only three million or so customers who'v frustrated by these problems for weeks.

And the non-responsive phone issue's been going on much longer.

Current Yahoo CEO Marissa Mayer is Yahoo's fifth CEO in six years.

So the dysfunction is woven deeply into Yahoo.

I think it's unfixable and should be sold off.

Kevin:

Posted: 2013-12-21 @ 4:10am PT
Not all changes are welcome. Since they have gone to their "new and improved service" I can't even reply properly to emails. My response is on the bottom of the mail. The newest email is on the top. So if you are in a conversation with many emails, proper response is impossible. The emails also bounce around when you hit send. Not my ram problems either. Just a really poor design.
It is just a crappy format that Yahoo refuses to change.

NotYahooAnymore:

Posted: 2013-12-21 @ 4:09am PT
screw yahoo i have had to change my password 3 times in 2 weeks i am tired of all the adds too i am going to gmail

grafxman:

Posted: 2013-12-21 @ 4:03am PT
I wish yahoo's broken flickr service would get as much attention as their broken mail service. I'm a flickr pro user and paid my money to be able to upload videos. No one has been able to upload a video for over a month now. Flickr has been completely unresponsive.

Paul Bar:

Posted: 2013-12-21 @ 3:22am PT
She might be cute to look at, but Marrissa is dum as a rock when it comes to running a business. Someone has to replace her and her new google email.
Oh how I long for my old yahoo email.

Paul Barry:

Posted: 2013-12-21 @ 3:18am PT
I think Yahoo needs to replace Marissa with the old CEO and replace Yahoo Email with the old Yahoo email. Then we can all get back to normal.

Tom:

Posted: 2013-12-21 @ 3:17am PT
I was not receiving my emails in Outlook until yesterday. I found from a yahoo search that the account settings that had worked for 3 years must have been changed by yahoo. I changed the configuration and it now works.

Larkby:

Posted: 2013-12-21 @ 2:48am PT
If 14 other people post about this inconvenience then we will have all 14 of the yahoo mail users on the same page.

Mona:

Posted: 2013-12-21 @ 2:46am PT
Last email received was 12/20/2013 and all old emails missing. A customer since the 1990's. This is a first!

Jeffrey:

Posted: 2013-12-20 @ 9:57pm PT
I have a paid Yahoo email account that has been "down" since Wednesday, December 11, 2013. Nothing has been restored and Yahoo has not responded to their "help" contingency plan. I have several other email accounts (not paid ones) through Yahoo and they are "up." My problem is that my paid Yahoo account is my business email, and that account also links to my Yahoo Web site email. I can't download any email addresses from my paid email account either, and Yahoo is not keeping up with whose account is "fixed" and whose is not. I keep trying to notify the Company that my account is still down, but am getting absolutely no response from Yahoo whatsoever. This may be the time to move all my accounts to some other provider.

Michael:

Posted: 2013-12-18 @ 8:30pm PT
Yahoo customer sine 95. All my old emails gone. They 'restored' 7 days of emails which I cannot even view most of the time. Inbox only stays open for a second and then get the "Nothing new to report" message. Garbage!

Sylvie:

Posted: 2013-12-17 @ 11:04pm PT
I created my yahoo.fr mailbox in 1995 and still use it. But since last wednesday I simply cannot access my yahoo mailboxes via POP neither can my other french friends. After almost 20 years using the same mail address it would be a pain for me to change but this outage is really too long !

Diane Bégin:

Posted: 2013-12-17 @ 5:47am PT
I think there is a HUGE disconnect between what Yahoo says and what users are experiencing! Make no mistake, we are still waiting for 70% of our emails, the outage is persisting with daily blackouts and access to androids, apps for IOS and Windows 8 is definitely not reliable. Folks at Yahoo continue to take great care to snow everyone from knowing what is really going on. (no pun intended). I personally have had it with their corporate shenanigans.

Quinnie:

Posted: 2013-12-13 @ 4:35am PT
It's Friday morning and I still don't have access. All of my calls to yahoo have dropped. I'm thinking they could care less about me. I've been faithful to Yahoo since the beginning of the internet. No more.



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Applications
1.   Android Gets Chrome Remote Desktop
2.   Silverpop: IBM Marketing Gets Personal
3.   VMware Horizon 6 Folds In AirWatch
4.   Cuban Twitter Creates New Hurdles
5.   Wedding in the Palm of Your Hand


advertisement
Last Fixes Tuesday for XP, Office 2003
Microsoft closing out support for two.
Average Rating:
VMware Horizon 6 Folds In AirWatch
Delivers both published apps, desktops.
Average Rating:
Cuban Twitter Creates New Hurdles
More work for bloggers, dissidents.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.