News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
You are here: Home / Tech Trends / Call Centers In Midst of Hiring Boom
Gartner's #1 for endpoint backup
Call Centers Hiring, Seeking Customer Service Flare
Call Centers Hiring, Seeking Customer Service Flare
By Barry Levine / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
SEPTEMBER
25
2013



If you're a call center manager in the U.S., get ready for a busy season ahead. And, if you're someone with great communication skills looking for your next job opportunity, a call-center position could be your ticket to a new career.

According to news reports about call centers around the country, a lot of hiring is in the works, with plenty of positions to fill. For those looking for work, consider that call-center jobs often provide an excellent entry-level opportunity and a foot in the door toward a career-path with higher-level sales and service management positions ahead.

The key drivers for contact-center hiring at the moment appear to be the coming holiday season, plus, a general economic expansion that is slowly taking hold.

In addition, the new Obamacare health care regulations are sparking a hiring boom among call centers. That's because health insurers and government agencies will need to answer questions from millions of Americans signing up through the new health care exchanges scheduled to open October 1.

Hiring for Health

According to a spokesperson for the Centers for Medicare and Medicaid Services, between 7,000 and 9,000 new customer agents are being hired or have been brought aboard for the health insurance exchanges that the federal government will be running for three dozen states. This is in addition to the agents that will be needed for the 16 states running their own exchanges.

Alexandria, Virginia-based Vangent Inc., which is part of General Dynamics, was awarded a $530 million one-year contract from the federal government to set up call centers specifically to deal with questions relating to health care reform.

In Illinois, 600 workers have been hired for its state-run call center, and another 600 are expected to be brought on before the end of next week. In California, thousands of call center jobs are also being created to handle questions relating to the health insurance marketplace in that state.

Commercial Expansion

Beyond the Obamacare hiring wave, the TLK Group of Richmond, Virginia, for instance, said Tuesday it will open a new call center, for which they are hiring up to 500 employees over the next 12 months. It services a number of Fortune 100 clients, including Comcast and Verizon Wireless.

In Springfield, Oregon, the call center for the Royal Caribbean cruise line expects to add 200 positions this year and as many as 200 more next year, on top of a workforce that reached 600 employees last year. (continued...)

1  |  2  |  Next Page >

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
IT departments are embracing cloud backup, but there's a lot you need to know before choosing a service provider. Learn all the critical things you need to know by accessing the white paper, "5 Things You Didn't Know About Cloud Backup". Access the White Paper now.
MORE IN TECH TRENDS
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Known for its hot fries and soft-serve ice cream, Dairy Queen just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 

Enterprise Hardware Spotlight
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 

Mobile Technology Spotlight
iWatch Watch: What Will Apple Ask Us To Wear?
There are still more questions than answers when it comes to details about the smart watch Apple seems poised to debut on Sept. 9. In fact, nobody seems completely sure that it will be a smart watch at all.
 
Samsung Maps Its Way with Nokia's 'Here' App for Galaxy Phones
Korean electronics giant Samsung has opted to license Here, Nokia’s mapping app -- formerly known as Nokia Maps -- for its Tizen-powered smart devices and Samsung Gear S wearable.
 
Google Successfully Tests Its Own Delivery Drone
While top technology companies are engaged in an "arms race" to develop drones that can quickly deliver goods to anyone anywhere, Google has revealed it successfully tested its own version.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.