Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
GET RECOGNIZED.
Let an ISACA® certification
elevate your career.

Register today and save
World Wide Web
Tame your scariest paperwork. Find Out How
Average Rating:
Rate this article:  
Another Day of No Yahoo E-Mail Service for Some
Another Day of No Yahoo E-Mail Service for Some

By Barry Levine
December 13, 2013 12:38PM

    Bookmark and Share
As the days of outage for affected Yahoo users stretch on, criticism of Yahoo is growing. Some Web commenters, for instance, have noted that the company has shown a lack of sophistication about public relations in how it has handled inquiries from the press or from users. Yahoo has about 100 million users who employ the Web-based e-mail service daily.
 



It's Day 4 of no Yahoo e-mail for some users. The legendary Internet company said it was still working "tirelessly" to fix the problems, and expected to have e-mails delivered by sometime Friday afternoon.

On Thursday, Yahoo tweeted it was attempting "to restore access to those still having issues." On their status page, the company also said on Thursday afternoon that it was "continuing to deliver queued messages and work on resolving all other outstanding issues," with updates as warranted.

Yahoo added that "97 percent of affected users have access to their Mail accounts on Web, POP and the Yahoo Mail iOS, Android and Windows 8 apps," with 80 percent of queued messages that had been sent from late on the evening of 12.9.13 until Thursday having been delivered.

'Harder to Fix' than Expected

The company had said on Wednesday that the root of the outage appeared to be a hardware problem in one of its mail data centers, but "the issue has been harder to fix than we originally expected." No details were given of exactly what the hardware issue was, or why it was more complicated than first thought.

As the days of outage for affected users stretch on, criticism of Yahoo is growing. Some Web commenters, for instance, have noted that the company has shown a lack of sophistication about public relations in how it has handled inquiries from the press or from users.

Yahoo has about 100 million users who employ the Web-based e-mail service daily. As the company tries to improve its bottom line, a key question is how many of the affected users will depart for another free mail service, such as Gmail.

Effect on Mayer?

Those departures, or simply the bad publicity that has hounded the company during this outage, could have a profound effect on the ultimate success or lack thereof of company CEO Marissa Mayer, who has been leading a vigorous effort to turn the company around.

This outage, for instance, comes on top of waves of complaints about the new Yahoo Mail design. It offers a more modern, streamlined look to the venerable e-mail service, but has eliminated some common functions, like tabs, and hidden others, like saving an e-mail as a draft or sorting mail into folders. Thousands of users have posted complaints on the Yahoo user forum, such as requests for the company to bring back the previous design's tabs. Eventually, Yahoo marked "completed" at the end of various posting threads to close them off.

This four-day outage for some users has also been preceded by frequent mini-outages, assumedly for much larger numbers. It has become quite common for Yahoo Mail users, when trying to retrieve e-mails, to encounter a notice that the system is busy or "we're experiencing some technical difficulties," advising that they should try again later. These mini-outages do not last for long, but make up for that in their frequency.
 

Tell Us What You Think
Comment:

Name:

Ellen:

Posted: 2013-12-24 @ 9:55am PT
Harder to fix? You've redesigned the whole bloody page so the best fix would be to have left the whole thing alone. Now it is the most frustrating piece of rubbish to work with. I work from home so it's a bit difficult to switch providers at such short notice but believe me when I have time in the new year to notify everyone, I'll be moving on. Yahoo email is TERRIBLE and I won't hesitate to tell people so.

Jim Heath:

Posted: 2013-12-13 @ 5:09pm PT
I agree that Yahoo needs to do a much better job of handling their public relations. It is inexcusable for a company this large to be so inept at handling their customers.



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 World Wide Web
1.   Google, SAP, More Fight Patent Trolls
2.   NY Reaches Price Limit Deal with Uber
3.   Germany Probes New U.S. Spy Case
4.   Facebook Experiment Now a Debate
5.   A Thumbs-Up for NSA Internet Spying


advertisement
Facebook Social Experiment Irks Us
Secretive test was legal, but ethical?
Average Rating:
Google, SAP, More Fight Patent Trolls
Firms want to innovate, not litigate.
Average Rating:
Germany Probes New U.S. Spy Case
Further fraying U.S., Berlin relations.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Charges: Russian Stole Data from U.S. Restaurants, Zoo
A Russian man arrested on bank fraud and other charges hacked into computers at restaurants in Washington, hundreds of other retail businesses, and even the Phoenix Zoo, authorities say.
 
Another Month, Another IE-Focused Patch Tuesday
Microsoft rolled out 59 vulnerabilities for Internet Explorer in June. But the IE-patching party is not over yet. Redmond published six new security bulletins on Tuesday; two, critical; three, important.
 
Russian Arrested in Hacking Case Filed in Seattle
The U.S. Secret Service has arrested a Russian man who is accused of hacking store computers to steal thousands of credit card numbers, charging him with bank fraud, identity theft and more.
 

Enterprise Hardware Spotlight
Another Day, Another Internet of Things Consortium Is Born
In the emerging Internet of Things, zillions of devices will be talking to each other. Samsung, Intel and Dell just formed a consortium to ensure each thing can understand what others are saying.
 
Gartner Sales Study Sees Tablets Up, PCs Down but Recovering
Are PCs on the comeback trail? That depends on how you define "comeback." While tablet sales remain strong, Gartner's latest study found PC shipments aren't dropping as fast as they did last year.
 
Review: Warming Up to Tablets with Keyboard Covers
If you've ever thought tablets with keyboard covers were just a poor excuse for a laptop, think again. Nokia's Lumia 2520 comes with an optional keyboard cover that just may change your mind.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.