Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
UCS Invicta: Integrated Flash
Deploy flash memory technology to
deliver peak workload performance.

Find out more>>
Enterprise I.T.
Gartner's #1 for endpoint backup
Average Rating:
Rate this article:  
Wealth Management Firm Cuts Costs with Dynamics CRM

Wealth Management Firm Cuts Costs with Dynamics CRM
By Jennifer LeClaire

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

"I have been critical of a lot of Microsoft software and services in the past, but I am a fan of Microsoft Dynamics CRM online. Microsoft has understood the value of CRM via the cloud pretty early on with this product. I applaud them for that," said Brad Shimmin, a principal analyst at Current Analysis.
 



Blackstone Wealth Management, an independent financial advisory services firm in the United Kingdom, needed a more strategic online CRM solution to help establish strong, trusting customer relationships during its growth phase.

The wealth management firm was relying on Sage ACT! CRM via a virtual private network -- even while in the office -- but the infrastructure was hosted in a data center that cost around $781 a month and required special client software.

"Access was slow, and upgrading our Sage ACT! licenses was going to be expensive, costing more than [$10,900] a year," said Mark Mace, IT manager at Blackstone Wealth Management. When the existing CRM system coming to the end of its lifecycle, Mace started looking for a solution that better met the firm's needs.

Supporting Growth, Saving Money

Specifically, Mace wanted to deploy a cost-effective, cloud-based system that offered advisers fast, reliable access to CRM tools whether they were working at the office or from remote locations. The CRM solution needed to be easily customizable and support the company's three-year growth roadmap by automating and streamlining line-of-business processes.

Microsoft Dynamics CRM Online matched Mace's requirements. Advisers can access the solution on any device with an installed client and Internet connection. Armed with implementation guidance, Mace was confident he could deploy the solution using out-of-the-box migration and deployment templates that are part of the Microsoft Dynamics CRM Software Development Kit.

The result: Blackstone has cut costs, boosted productivity, and enhanced client communications. The solution is flexible enough to allow the firm to respond to new business requirements quickly, and will scale easily to accommodate rapid growth. Blackstone also reduced its annual CRM licensing costs, while at the same time improving accessibility.

"We save around [$7,800] a year with Microsoft Dynamics CRM Online and our advisers can now use CRM tools on any device they choose," he says. "It's a better solution than the one we had before."

Better Client Service

In addition to cost savings, Mace reports that consistent communication drives better customer service. The CRM online system helps advisers follow up web inquiries more quickly and helps them work more productively.

For its part, the IT team has more time for strategic support. Mace no longer needs an independent backup service for CRM data because Microsoft Dynamics CRM Online is covered by Microsoft's 99.9 percent service level agreement.

"I have been critical of a lot of Microsoft software and services in the past, but I am a fan of Microsoft Dynamics CRM online," Brad Shimmin, a principal analyst at Current Analysis, told us. "Microsoft has understood the value of CRM via the cloud pretty early on with this product. I applaud them for that."
 

Tell Us What You Think
Comment:

Name:



IT departments are embracing cloud backup, but there's a lot you need to know before choosing a service provider. Learn all the critical things you need to know by accessing the white paper, "5 Things You Didn't Know About Cloud Backup". Access the White Paper now.


 Enterprise I.T.
1.   Windows 9 Preview Date: Sept. 30?
2.   UPS Stores Hit by Data Breach
3.   Feds OK IBM-Lenovo x86 Server Deal
4.   Target Data Breach Cost: $148 Million
5.   Data Stolen from U.S. Health Network


advertisement
Feds OK IBM-Lenovo x86 Server Deal
Makes Lenovo a player for data centers.
Average Rating:
UPS Stores Hit by Data Breach
Biz must adopt better security measures.
Average Rating:
Target Data Breach Cost: $148 Million
Better customer data protection needed.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Find Malicious Android Apps Can Hack Gmail
A new study shows that a weakness in the Android mobile operating system can be used to steal sensitive, personal info from unwitting users. Gmail proved to be the easiest app to attack; Amazon, the hardest.
 
UPS Stores in 24 States Hit by Data Breach
Big Brown has been breached. UPS said that about 105,000 customer transactions at 51 of its UPS Store locations in 24 states could have been compromised between January and August.
 
Cost of Target Data Breach: $148 Million Plus Loss of Trust
The now infamous Target data breach is still costing the company -- and its shareholders -- plenty. In fact, the retailing giant forecast the December 2013 incident cost shareholders $148 million.
 

Enterprise Hardware Spotlight
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 
Feds OK $2.3 Billion IBM-Lenovo x86 Server Deal
IBM and Lenovo are celebrating U.S. approval of their x86-based server deal, having cleared some major security hurdles. The deal makes Lenovo a major player for enterprise data centers.
 
Three New Lenovo PCs Aimed at Business Users
With businesses wanting computing solutions that do more for less money, Lenovo has unveiled three new desktop PCs that it says offer solid computing at a budget-minded price.
 

Mobile Technology Spotlight
Screen Shortage Briefly Puts Brakes on iPhone 6
RAM? Check. Antenna switch? Check. Screen? Oops. Parts suppliers for Apple have found themselves facing a shortage of screens for the new iPhone 6 as next month's release date for the new smartphone looms.
 
Bounty Offered to Coders for Oculus Rift Bugs
Coders who find bugs in software for the Oculus Rift VR immersive headset could receive a reward of at least $500 under Facebook's White Hat bounty program. Facebook acquired Oculus in March.
 
Google Glass Adds Voice Access to Phone Contacts
The latest update to Google Glass will let users access their top 20 phone contacts with voice commands alone. A user can then choose a phone call, Google hangouts, e-mail or text messaging.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.