Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
CRM Systems
24/7/365 Network Uptime
Average Rating:
Rate this article:  
Microsoft Prepping Next Version of Dynamics CRM
Microsoft Prepping Next Version of Dynamics CRM

By Jennifer LeClaire
July 2, 2013 1:24PM

    Bookmark and Share
"Customers don't want to be sold to anymore," said Bob Stutz, corporate vice president for Microsoft Dynamics CRM. "They are knowledgeable and are interacting with their social and professional networks to make their buying decisions. They expect businesses to help them make the most informed choice. Microsoft Dynamics CRM helps people connect with these customers."
 



Microsoft will roll out the next version of Dynamics CRM -- both online and on-premises options -- this fall. The company said the new version represents the approach Microsoft Dynamics is taking to develop and deliver business solutions that "put people at the center."

Microsoft promises the next release will deliver "more personal experiences" to sales, marketing and customer care professionals. For example, the new release will let people access information on a variety of devices, introduces a new user experience, gives people job-relevant information access, and deliver richer contextual information with deeper customer insights. There's also enhanced social collaboration capabilities.

"Customers don't want to be sold to anymore. They are knowledgeable and are interacting with their social and professional networks to make their buying decisions. They expect businesses to help them make the most informed choice," said Bob Stutz, corporate vice president for Microsoft Dynamics CRM. "Microsoft Dynamics CRM helps people connect with these customers in a way that is personal -- giving them the information they need to choose the right solutions, engage to drive sales and nurture relationships to deliver amazing experiences."

Brand New Toys

The next version of Dynamics CRM will offer a connection to MarketingPilot, Microsoft's marketing automation solution. This lets businesses manage products, budgets and resources, and executes and monitors marketing campaigns. The goal is to help deliver a consistent customer experience across social and digital channels.

Shortly following the new release of CRM, Microsoft plans to offer new touch-optimized mobile experiences for Windows Phone 8, iPhone and Android phones, extending user access to CRM information on their favorite devices.

The next iteration will also provide capabilities for people to collaborate with each other and share customer knowledge through Yammer right within the CRM solution, and connect Lync and Skype. Microsoft will roll out a limited beta of Netbreeze, its recently acquired social monitoring and analytics service, this fall.

Microsoft's Big Mo'

We caught up with Brad Shimmin, a principal analyst at Current Analysis, to get his take on the next version of Dynamics CRM. He told us Microsoft has been slow to innovate but is building momentum with the new release.

"Microsoft is starting take advantage of some of its competitive differentiators, like integrating with Yammer and Skype and the tools that have found to be pretty darn important to sales, marketing and customer service," Shimmin said. "With SkyDrive, SkyDrive Pro, Yammer and Skype, Microsoft has the tools to bring to bear to address a lot of what this space is asking for right now."

How that impacts the competition with Salesforce.com, Oracle and SAP remains to be seen. But Shimmin suspects Microsoft will see a strong competitive rebound with the next Dynamics CRM.
 

Tell Us What You Think
Comment:

Name:



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 CRM Systems
1.   Microsoft Takes CRM to Gov't Cloud
2.   Salesforce1 Adds Mobile Features
3.   Salesforce Partners with Philips
4.   Salesforce1 for Retail for Digital Age
5.   Oracle Buys Micros Systems for $5.3B


advertisement
Microsoft Takes CRM to Gov't Cloud
With Dynamics CRM in early 2015.
Average Rating:
Salesforce1 Adds Mobile Features
To access, analyze, act on biz data.
Average Rating:
Salesforce Partners with Philips
On cloud-based healthcare platform.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
New Web Tracking Technologies Defeat Privacy Protections
Recently developed Web tracking tools are able to circumvent even the best privacy defenses, according to a new study by researchers at Princeton and the University of Leuven in Belgium.
 
34 European Banks Hit by Android-Skirting Malware
Criminals have been finding gaping holes in Android-based two-factor authentication systems that banks around the world are using. The result: 34 banks in four European countries have been hit.
 
Juniper DDoS Solution Aims at High-IQ Networks
In the face of more complex attacks, Juniper Networks is boosting its DDoS Secure solution to help companies mitigate the threats with more effective security intelligence throughout the network fabric.
 

Enterprise Hardware Spotlight
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 
Contrary to Report, Lenovo's Staying in Small Windows Tablets
Device maker Lenovo has clarified a report that indicated it is getting out of the small Windows tablet business -- as in the ThinkPad 8 and the 8-inch Miix 2. But the firm said it is not exiting that market.
 
Seagate Unveils Networked Drives for Small Businesses
Seagate is out with five new networked attached storage products aimed at small businesses. The drives are for companies with up to 50 workers, and range in capacity from two to 20 terabytes.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.