Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Gartner ranks Druva #1
in overall product rating for
enterprise endpoint backup
for the second year in a row!
Mobile Tech
Gartner's #1 for endpoint backup
Average Rating:
Rate this article:  
Microsoft Dynamics CRM Online Updated for iPad

Microsoft Dynamics CRM Online Updated for iPad
By Jennifer LeClaire

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

Microsoft didn't intend the Dynamics CRM Online update to be an all-encompassing CRM interface that handles marketing, customer service and other non-sales functions. "What the new iPad interface is supposed to offer is a new version of the sales interface that's much more friendly," said analyst Rob Helm, something a sales rep can use on the go.
 


Apple fans aren't getting any closer to seeing Microsoft Office on the iPad, but they can celebrate new Microsoft Dynamics CRM Online support for their favorite tablet. Microsoft announced an optional update for its Dynamics CRM Online service that adds support for the iPad and Yammer.

Users log in to the online application through the Web browser from the iPad just as they would from a laptop or desktop. iPad users can then access most functionality, although Microsoft admitted there are a few exceptions.

"We've designed this feature for sales representatives who need to get work done from the road, while they're on sales calls," Microsoft said this week. "We've eliminated pop-up windows from the user interface and made it simpler to use with the touch screen."

What You Can't Do

Here's how it works: When you look at the navigation pane on the left, you'll only see "What's new," "Account," "Contact," "Lead," "Opportunity" and "Dashboards." You may be able to navigate to other forms, but viewing them will take you to Mobile Express for Microsoft Dynamics CRM.

According to Microsoft, you can make quick edits there, but it's not for high-volume work. Customized forms will always open in Mobile Express. The "Home" and "Most Recently Used" buttons are removed, and the navigation pane is collapsed by default when in portrait mode.

Microsoft said customized forms will show up only in a very basic layout. If you have added client scripts to any of the forms listed above, the company explained, you'll still be able to access them normally on other devices -- but your customizations will not be present on the iPad.

What's more, you won't be able to access the process editor for sales or service forms. You won't be able to share records or access the form editor. You will be able to edit records individually, but you won't be able to edit them in bulk. You can't resize a chart, but you can maximize and minimize it.

A Good Next Step

We turned to Rob Helm, an analyst at Directions on Microsoft, to better understand the potential value of the optional product update for iPad users. He told us because Dynamics CRM has a generic mobile browser interface, it is very limited and not suitable for all-day, every-day use.

"What the new iPad interface is supposed to offer is a new version of the sales interface that's much more friendly. It's something that a salesperson could use as the main port into CRM, at least for sales functions," Helm said.

According to Helm, Microsoft didn't intend the update to be an all-encompassing CRM interface that handles marketing, customer service and other non-sales functions. Rather, it aims to serve as a better front-end solution for people using Dynamics CRM Online on the iPad. Still, it's an important step.

"Mobile is probably one of the most important things all the CRM vendors are focusing on right now. As soon as you think mobile, iPad is inevitable," Helm said. "Because it's a browser interface, it's not something they can work with offline. That's something Microsoft is heading for longer term but it's not there yet. Microsoft originally considered rolling out some mobile apps from a partner but it sort of pulled back and is developing its own."
 

Tell Us What You Think
Comment:

Name:



IT departments are embracing cloud backup, but there's a lot you need to know before choosing a service provider. Learn all the critical things you need to know by accessing the white paper, "5 Things You Didn't Know About Cloud Backup". Access the White Paper now.


 Mobile Tech
1.   HTC One M8 Windows Phone Unveiled
2.   Verizon Tops in Mobile Networks
3.   Sprint Out with Data Guns Blazing
4.   Best Buy Leaks Moto 360 Watch Info
5.   Google Buys Contextual Image Startup


advertisement
Android 'Fake ID' Puts Millions at Risk
Users: stick to apps from Google Play.
Average Rating:
Researchers Tout Battery Breakthrough
Lithium anode could triple capacity.
Average Rating:
HTC One M8 Windows Phone Unveiled
Can be POS device for small business.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Chinese Hackers Nab Info on Millions of U.S. Patients
A group of Chinese hackers has stolen the personal information, including names and Social Security numbers, of about 4.5 million patients at hospitals operated by Community Health Systems.
 
Premier FBI Cybersquad in U.S. To Add Agents
After helping prosecutors charge Chinese army officials with stealing trade secrets from major companies and by snaring a Russian-led hacking ring, the premier FBI cyber-squad is getting a boost.
 
Apple Opens iCloud Data Center in China
Treading lightly, Apple acknowledged it has started to store encrypted iCloud personal data of some Chinese users on servers in mainland China, operated by the state-owned China Telecom.
 

Enterprise Hardware Spotlight
Compression, Deduplication Come to Violin Concerto 2200
Violin Memory has announced that data deduplication and compression capabilities are now available on its Concerto 2200 solution. Typically, users will experience deduplication rates between 6:1 and 10:1.
 
Cisco Axes 6,000 Employees in Restructuring Plan
Faced with declining profits, Cisco is laying off up to 6,000 employees in the months ahead -- a whopping 8 percent of its global workforce. That's in addition to the 4,000 jobs Cisco cut last year.
 
Web Slows, Have Internet Routers Reached The Limit?
If you encountered problems connecting to the Internet on August 12, you weren't alone. Networking experts blame the wide-scale slowdown on outdated routing systems that are reaching their limits.
 

Mobile Technology Spotlight
HTC Debuts Windows Phone Version of One M8 Smartphone
HTC is bringing the Windows Phone mobile OS to its flagship One M8 device -- the first time any mainstream flagship smartphone has been offered with a choice of operating systems.
 
Verizon Earns Top Rating in Mobile Network Comparison
A new report says Verizon Wireless was the top-performing U.S. cellphone service provider in the first half of 2014, on a nationwide and state-by-state basis, as well as in metro areas.
 
Sprint Comes Out with Data Guns Blazing
As its new CEO promised, Sprint has rolled out a new aggressively competitive price plan. The shared data plans promise twice the high-speed data and at lower prices than AT&T and Verizon Wireless.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.