News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Build Apps 5x Faster
For Half the Cost Enterprise Cloud Computing
On Force.com
You are here: Home / Mobile Tech / MS Dynamics CRM Updated for iPad
DDoS Protection Powered By Verisign
Microsoft Dynamics CRM Online Updated for iPad
Microsoft Dynamics CRM Online Updated for iPad
By Jennifer LeClaire / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
MARCH
01
2013


Apple fans aren't getting any closer to seeing Microsoft Office on the iPad, but they can celebrate new Microsoft Dynamics CRM Online support for their favorite tablet. Microsoft announced an optional update for its Dynamics CRM Online service that adds support for the iPad and Yammer.

Users log in to the online application through the Web browser from the iPad just as they would from a laptop or desktop. iPad users can then access most functionality, although Microsoft admitted there are a few exceptions.

"We've designed this feature for sales representatives who need to get work done from the road, while they're on sales calls," Microsoft said this week. "We've eliminated pop-up windows from the user interface and made it simpler to use with the touch screen."

What You Can't Do

Here's how it works: When you look at the navigation pane on the left, you'll only see "What's new," "Account," "Contact," "Lead," "Opportunity" and "Dashboards." You may be able to navigate to other forms, but viewing them will take you to Mobile Express for Microsoft Dynamics CRM.

According to Microsoft, you can make quick edits there, but it's not for high-volume work. Customized forms will always open in Mobile Express. The "Home" and "Most Recently Used" buttons are removed, and the navigation pane is collapsed by default when in portrait mode.

Microsoft said customized forms will show up only in a very basic layout. If you have added client scripts to any of the forms listed above, the company explained, you'll still be able to access them normally on other devices -- but your customizations will not be present on the iPad.

What's more, you won't be able to access the process editor for sales or service forms. You won't be able to share records or access the form editor. You will be able to edit records individually, but you won't be able to edit them in bulk. You can't resize a chart, but you can maximize and minimize it.

A Good Next Step

We turned to Rob Helm, an analyst at Directions on Microsoft, to better understand the potential value of the optional product update for iPad users. He told us because Dynamics CRM has a generic mobile browser interface, it is very limited and not suitable for all-day, every-day use.

"What the new iPad interface is supposed to offer is a new version of the sales interface that's much more friendly. It's something that a salesperson could use as the main port into CRM, at least for sales functions," Helm said.

According to Helm, Microsoft didn't intend the update to be an all-encompassing CRM interface that handles marketing, customer service and other non-sales functions. Rather, it aims to serve as a better front-end solution for people using Dynamics CRM Online on the iPad. Still, it's an important step.

"Mobile is probably one of the most important things all the CRM vendors are focusing on right now. As soon as you think mobile, iPad is inevitable," Helm said. "Because it's a browser interface, it's not something they can work with offline. That's something Microsoft is heading for longer term but it's not there yet. Microsoft originally considered rolling out some mobile apps from a partner but it sort of pulled back and is developing its own."

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.
MORE IN MOBILE TECH
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 
Are Government Spies Tipping Off Tor?
Less than a month ago, tech news headlines heralded a Tor Project breach. Now, some are saying that government spies are sharing information with Tor to help it prevent future breaches.
 
Backoff Malware Hits 1,000+ Businesses, Likely More
More than 1,000 businesses across the U.S. might have been affected by Backoff, a new kind of point-of-sale (PoS) malware, according to the Department of Homeland Security.
 

Enterprise Hardware Spotlight
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 
Alert: HP Recalls 5 Million Notebook AC Power Cords
HP is recalling about 5.6 million notebook computer AC power cords in the U.S. and another 446,700 in Canada because of possible overheating, which can pose a fire and burn hazard.
 
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 

Mobile Technology Spotlight
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 
Verizon Hops on the Voice-Over-LTE Bandwagon
Wireless provider Verizon is gearing up for a nationwide launch of its Voice-over-LTE service over the next several weeks, promising clearer and crisper phone calls and a Skype-like video service.
 
Smartphone 'Kill Switch' Law in California; Will Other States Follow?
California’s new law -- signed by Gov. Jerry Brown on Monday -- aimed at deterring cellphone theft could mean most mobile phones sold in the U.S. will soon include similar “kill-switch” tech.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.