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Microsoft Dynamics Now Helping Retailers Regain Their Edge By Jennifer LeClaire January 24, 2013 8:45AM     "Retailers have to deliver very personal, very relevant experiences to their customers in order to differentiate themselves from the crowd," advises Microsoft's Brendan O'Meara, explaining that Microsoft Dynamics for Retail can help retailers manage every aspect from store operations and supply chain to merchandising, call centers and financials.   Related Topics CRM ERP Microsoft Dynamics Sales Management Customer Engagement Enterprise Software National Retail Federation E-Commerce Contact Center Retailers Top Tech News Latest News iPhone Takes a Hit in Satisfaction Dell Kills Its In-House Public Cloud After 360, There Comes the Xbox One A Terabyte's the Limit Now at Flickr Customers Less Satisfied with Win 8 As part of the National Retail Federation's Annual Convention and Expo, Microsoft executives rolled up their sleeves to demonstrate how top retailers are using Microsoft technology to attract customers, empower employees, and manage operations. One of Microsoft's goals at the retail expo was to showcase how some of its new technologies and partner solutions can help retailers take their business to the next level. Perhaps the most important product introduction was for Microsoft Dynamics for Retail -- a software -based solution encompassing customer relationship management (CRM ), customer engagement management (CEM), and a host of related functions, from financial and forecasting to store operations, supply chain management, and more. Big Show, Big Challenge The NRF expo, which is positioned as "Retail's BIG Show," ran from January 13-16th at New York's Javits Convention Center, with more than 27,000 retail professionals in attendance, including CEOs, small business owners, and a full range of marketing staffers. One key theme of the show was dubbed "socialnomics" -- short for social economics and focused on transforming the way retailers need to do business in order to be profitable in today's social, mobile , digital world. Brendan O'Meara, Microsoft's managing director for Worldwide Retail Sector, addressed the topic, emphasizing that a customer-centric approach is critical to making the sale these days. Why? Because today's 24/7 mobile and digital lifestyle has put customers in the driver's seat. Customers are armed with more information, more options and more expectations. "Retailers have to deliver very personal, very relevant experiences to their customers in order to differentiate themselves from the crowd," O'Meara said. Dynamics for Retail As a highlight of their presentation, Microsoft execs announced the availability of Microsoft Dynamics for Retail, and demonstrated how it can help retailers reduce complexity. Microsoft Dynamics for Retail is an end-to-end solution designed to help a retailer manage every aspect of the business, from store operations and supply chain to merchandising, call centers and financials, explained Michael Griffiths, who serves as global product industry director for Microsoft Business Solutions. The software-based solution promises to help businesses connect better with customers by letting them buy, pick up, return, or exchange items on their own terms. Microsoft said Dynamics for Retail also helps empower salespeople and service reps by delivering relevant, real-time information as they interact with customers. (continued...) 1  |  2  |  Next Page >   Tell Us What You Think Comment: Name: Also Visit: iPad Info Center Billions of Bytes Mobile Device Now Apple Info Center TopTechWire.com Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.  Microsoft/Windows 1.   After 360, There Comes the Xbox One 2.   Customers Less Satisfied with Win 8 3.   Is Next-Generation Xbox on the Way? 4.   Ready for Xbox: The Next Generation 5.   Windows 8.1: No Cost, Big Pressure Windows 8.1: No Cost, Big Pressure Can update stem dislike, confusion? Average Rating: Should Enterprises Skip Windows 8? Interface makes IT cringe, analyst says. Average Rating: IDC: Windows Phone Now in 3rd Place BlackBerry OS quarterly share declines. Average Rating:

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