Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Mobile Tech
Tame your scariest paperwork. Find Out How
Average Rating:
Rate this article:  
Nuance
Nuance's Nina Gives Voice to Customer-Service Mobile Apps

By Barry Levine
August 6, 2012 10:16AM

    Bookmark and Share
The SDK for Nuance's Nina offers binary APIs for core services, virtual assistant APIs for persona customization, and reference designs with pre-designed templates and tasks for store location, bill pay, account information, and more than 200 other banking-related functions. Nuance said the reference designs can be used as a basis for other industries.
 

Related Topics

Nuance
Siri
Voice Agent
CRM



Apple's Siri has changed our expectations of how smartphones operate, and now, Nuance's new voice agent may do the same for mobile customer-service apps. On Monday, the veteran voice recognition provider introduced Nina, a virtual voice assistant designed specifically for mobile customer-service apps on iOS and Android devices.

The company said that Nina enhances the "self-service experience for customers" by combining Nuance's speech recognition, Text to Speech, voice biometrics, and cloud-based Natural Language Understanding technology.

'Watershed Innovation'

Nuance said Nina's use in mobile customer service apps is significant because it is the first to "incorporate both speech recognition and voice biometrics into a single integrated solution." Additionally, the company said, Nina is "the first solution" that offers a software development kit for integrating the voice agent into existing mobile apps and for branding the assistant persona with one of the available voices and with visuals.

Robert Weideman, executive vice president and general manager of the Nuance Enterprise Division, said in a statement that Nina "is a watershed innovation for the automated customer service industry," not only because of the use of a virtual voice assistant in the app, but because "it raises the bar through its level of interactive dialog and language understanding."

Weideman said Nina offers a "major competitive differentiator by enabling more successful self-service through a mobile app.''

Nina's pre-made persona includes interactive elements of being awake, asleep, listening, processing, or answering a request. If a developer is looking for a different voice beyond the options provided, Nuance said it can create a customized one for an additional fee.

Pre-Designed Templates

Like Siri, the intelligence behind Nina is delivered through Nuance's hosted platform, which provides the speech recognition, interactive dialog management and voice biometrics services.

The SDK offers binary APIs for core services, virtual assistant APIs for persona customization, and reference designs with pre-designed templates and tasks for store location, bill pay, account information, and more than 200 other functions related to banking. The company said that the reference designs can be used by developers to create capabilities for other industries, such as retail, insurance, travel or government.

Nuance said that USAA, which provides financial services for members and veterans of the U.S. military and their families, is one of the first companies to incorporate the virtual assistant into its mobile app. A pilot is scheduled for testing this month, with full release early in 2013.

We asked Avi Greengart, an analyst with industry research firm Current Analysis, about the inevitable comparison to Apple's Siri voice agent. Greengart noted that "Apple was not the first to introduce voice recognition," and he pointed to Nuance's long, pioneering history in this field. But, he said, Apple "set the stage by anthropomorphizing the voice agent and tying the app to certain situations."

He also noted that Nina, like Siri, "will only be as good as the information processing backing it" in the cloud. Apple's voice agent has generally received good marks for its level of cloud-based intelligence, a bar which will undoubtedly become a key measure for how smart Nina is.
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Mobile Tech
1.   Virgin Mobile Offers Custom Plans
2.   Asana Revamps Mobile App
3.   Android 'Fake ID' Puts Millions at Risk
4.   FTC Wants Fix for Mobile Cramming
5.   Facebook To Force Use of Messenger


advertisement
Android 'Fake ID' Puts Millions at Risk
Users: stick to apps from Google Play.
Average Rating:
Dell, BlackBerry Downplay Threat
Say Apple-IBM alliance can't hurt them.
Average Rating:
BlackBerry Acquires Secusmart
German security firm offers street cred.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
IBM Beefs Up Identity Intelligence Security Solutions
Big Blue is betting big on identity intelligence. IBM just acquired a private firm with security software to govern user access to apps and data across cloud and on-premise environments.
 
Tor Internet Privacy Service Warns Users It Was Breached
You may never have heard of the Tor Project, but the Internet privacy service is making headlines. Tor’s devs say users might be victims of an attack launched against the project earlier this year.
 
Canadian Government Charges China with Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 

Enterprise Hardware Spotlight
AMD's ARM-Based Opteron Out in $3K Dev Kit
It's dubbed "Seattle" and it's AMD's first 64-bit ARM-based Opteron processor. The low-power chip is being released as part of AMD’s Opteron A1100-series developer kit, and aimed at high-end data center needs.
 
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 

Mobile Technology Spotlight
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 
FTC Wants Fix for 'Perfect Scam' of Mobile Cramming
The U.S. Federal Trade Commission has issued new guidelines to curb “mobile cramming,” a troublesome practice that adds unauthorized third-party charges to mobile phone bills.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.