News & Information for Technology Purchasers NewsFactor Sites:     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Let an ISACA® certification elevate your career.
Register today and save
You are here: Home / World Wide Web / Instagram Responds to Irate Users
DDoS Protection Powered By Verisign
Instagram Responds to Users Irate over Policy Changes
Instagram Responds to Users Irate over Policy Changes
By Barry Levine / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus

One of these days, a Guide to Avoiding the Errors of the Facebook Empire will be written. At least one chapter will include the back-and-forth by Facebook-owned Instagram over the last couple of days.

On Tuesday in a posting on the company's blog, Instagram's co-founder promised to fix the terms in two new documents, its Privacy Policy and Terms of Service, which were introduced on Monday and scheduled to take effect in 30 days. Users launched the online equivalent of storming the Bastille as word spread that the documents would allow Instagram -- and its parent, Facebook -- to sell photos posted by users, without users' permission or compensation. Many users angrily reported that they were deleting their Instagram accounts.

Co-founder Kevin Systrom said he was writing on the blog to "let you know we're listening and to commit to you that we will be doing more to answer your questions, fix any mistakes, and eliminate the confusion." He added that, "as we review your feedback and stories in the press, we're going to modify specific parts of the terms to make it more clear what will happen with your photos."

'Language Is Confusing'

Systrom said that the new documents were intended to "communicate that we'd like to experiment with innovative advertising that feels appropriate on Instagram," but it was "interpreted by many that we were going to sell your photos to others without any compensation." However, he said, this is "not true and it is our mistake that this language is confusing." The company is working to clarify the language, Systrom added.

He also said that Instagram users own their own content and the company "does not claim any ownership rights over your photos." Additionally, he said, nothing has changed in terms of privacy settings and the control that users have over who can see their photos.

The new documents present a variety of terms-of-use that raised the ire of users. In them, for instance, Instagram said it could share data about its users with Facebook and outside advertisers and affiliates. It also said that users agreed that "a business or other entity may pay us to display your username, likeness, photos (along with any associated metadata), and/or actions you take, in connection with paid or sponsored content or promotion, without any compensation to you."

Ads Not Labeled

This section not only claimed to be able to incorporate a users' photos without payment or consent, but, by implication, it applied to anyone -- famous or not -- whose image was in those photos. Instagram account owners need to be at least 13 years old, and the company said the terms applied to those underaged users as well.

The new documents also specified that "paid services, sponsored content, or commercial communications" will not always be labeled as such, meaning that users could not tell what was an ad or not.

In addition, the company said that by using the Web site, a user agreed to the terms. The only apparent way to opt out was to cancel one's account, which many users have done.

Tell Us What You Think


Chuck Lucci:

Posted: 2012-12-20 @ 7:10am PT
No actual resolution news here folks... Just a bunch of double talk BS... Are the users the exclusive owner of the photos, account info and meta data stored on Instagram or not ? anything less is nothing but a bunch of doubletalk.

Like Us on FacebookFollow Us on Twitter
MAY BE OF INTEREST is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Known for its hot fries and soft-serve ice cream, Dairy Queen just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.

Enterprise Hardware Spotlight
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.

Mobile Technology Spotlight
Samsung Maps Its Way with Nokia's 'Here' App for Galaxy Phones
Korean electronics giant Samsung has opted to license Here, Nokia’s mapping app -- formerly known as Nokia Maps -- for its Tizen-powered smart devices and Samsung Gear S wearable.
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
Visual Search To Shop: Gimmick or Game Changing?
Imagine using your phone to snap a photo of the cool pair of sunglasses your friend is wearing and instantly receiving a slew of information about the shades along with a link to order them.

NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech | Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.