Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Mobile Tech
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
RIM Gives Voice to Its BBM Customers
RIM Gives Voice to Its BBM Customers

By Jennifer LeClaire
November 14, 2012 2:15PM

    Bookmark and Share
RIM customers can initiate a BBM Voice call directly, or instantly switch from a BBM text chat to talk, and back again. A split-screen feature lets customers talk and text at the same time. For example, they can send a picture to their contact while talking with them. They can also check other RIM BBM text chats, e-mail, or navigate to other BlackBerry apps.
 

Related Topics

RIM
BBM
BlackBerry



Research In Motion is working as hard as it can to leverage its unique assets. One of the most popular is BlackBerry Messenger, or BBM.

In a move to appeal to customers who want to save minutes on their calling plans -- or just reduce roaming fees -- RIM is offering BBM customers to make free voice calls to other BBM customers around the world over a Wi-Fi connection.

RIM positioned it as an ideal solution, dubbed BBM Voice, for times when you want to hear a friend's laughter instead of reading "LOL" and claims the solution takes the social networking experience to a whole new level. But is RIM merely grasping at straws or is the ailing company on to something?

Switch From Text to Talk

In case you aren't familiar with BBM, it's an inexpensive service for BlackBerry users. BBM gives smartphone users the ability to chat with other BBM users with the assurance that their message was delivered and read. The new version of BBM now lets users chat over Wi-Fi.

Practically speaking, that means BBM Voice users can switch instantly from texting to talking or talking to texting or talk and text at the same time. The solution may catch on in developing markets where unlimited voice service can be cost-prohibitive.

"The new BBM Voice feature is for when you're traveling and you want to call home without worrying about phone charges," said T.A. McCann, vice president of BBM and Social Communities at RIM, noting that the new service drives deeper social engagement and greater collaboration. "It's for when you have news you can't wait to share, for quickly explaining complicated details, and collaborating with colleagues. Whenever your ideas are too big for text, there's BBM Voice."

Split Screen Feature

Here's how BBM Voice works: Customers can initiate a BBM Voice call directly, or instantly switch from a BBM text chat to talk, and back again. The split-screen feature lets customers talk and text at the same time. For example, they can send a picture to their contact while talking with them. They can also check other BBM text chats, check e-mail, or navigate to other apps while engaged on a BBM Voice call.

BBM provides a visual indicator that shows when contacts are available for a voice call. And BBM Voice is compatible with any accessories a customer has now for making voice calls on their BlackBerry smartphone, such as a Bluetooth or wired headset. Customers can also use BBM Voice over their BlackBerry smartphone's speakerphone. If it's not an ideal time to talk, customers can simply choose to respond by texting back.

Michael Disabato, managing vice president of Network and Telecom at Gartner, said current BlackBerry users will love it so long as they don't have to buy a new handset.

"If I have to buy a new BlackBerry anything to get this service, now you put me in the market for another brand," Disabato said. "If I am going to go pay for a new device, then I am going to look at an iOS device and Android and Windows Phone 8. I'll be in the carrier's store surrounded by all the goodies. This will be a good thing for RIM unless it's forcing a handset. Then it's the wrong move."
 

Tell Us What You Think
Comment:

Name:



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Mobile Tech
1.   Apple Smart Watch Patent Surfaces
2.   iPhone 6: Bad for Apple Tablet Sales?
3.   GoTenna: Work-Thru for Dead Zones
4.   Nokia X Phones Had Identity Crisis
5.   Microsoft Axes Android Phones


advertisement
Android SMS Worm on the Loose
Malware lets bad actors cash in.
Average Rating:
Review: Microsoft's Surface Pro 3
Is it a tablet and laptop replacement?
Average Rating:
iPhone 6: Bad for Apple Tablet Sales?
Most likely, it will be a huge hit.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
34 European Banks Hit by Android-Skirting Malware
Criminals have been finding gaping holes in Android-based two-factor authentication systems that banks around the world are using. The result: 34 banks in four European countries have been hit.
 
New Web Tracking Technologies Defeat Privacy Protections
Recently developed Web tracking tools are able to circumvent even the best privacy defenses, according to a new study by researchers at Princeton and the University of Leuven in Belgium.
 
Juniper DDoS Solution Aims at High-IQ Networks
In the face of more complex attacks, Juniper Networks is boosting its DDoS Secure solution to help companies mitigate the threats with more effective security intelligence throughout the network fabric.
 

Enterprise Hardware Spotlight
Contrary to Report, Lenovo's Staying in Small Windows Tablets
Device maker Lenovo has clarified a report that indicated it is getting out of the small Windows tablet business -- as in the ThinkPad 8 and the 8-inch Miix 2. But the firm said it is not exiting that market.
 
Seagate Unveils Networked Drives for Small Businesses
Seagate is out with five new networked attached storage products aimed at small businesses. The drives are for companies with up to 50 workers, and range in capacity from two to 20 terabytes.
 
Another Day, Another Internet of Things Consortium Is Born
In the emerging Internet of Things, zillions of devices will be talking to each other. Samsung, Intel and Dell just formed a consortium to ensure each thing can understand what others are saying.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.