Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Enterprise I.T.
DDoS Protection Powered By Verisign
Average Rating:
Rate this article:  
Oracle Launches Self-Service Taxation Solution for Public Sector

Oracle Launches Self-Service Taxation Solution for Public Sector
By Jennifer LeClaire

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

Oracle's solution "provides governments with a way to become more interactive with and more responsive to the citizens -- and to do it in a way that is more cost-effective than staffing phone banks and having people call down telephone trees and talk to actual people," said analyst Charles King. Oracle is offerng a new self-service taxation suite.
 


Oracle just rolled out the Oracle Enterprise Taxation and Policy Management Self Service. The new software gives tax and revenue authorities a single citizen portal that can integrate across multiple tax types and tax processing systems.

Mark Johnson, senior vice president of Oracle Public Sector, said the solution makes way for tax and revenue authorities to provide taxpayers with anytime access to valuable information and services, ultimately strengthening the tax and revenue authority or taxpayer relationship. Oracle Policy Automation for Public Sector, Oracle WebCenter, Oracle Application Development Framework and Oracle SOA Suite power the solution.

"For many years, taxpayers had to make a phone call or travel to a local tax and revenue authority to deliver a form, discuss his/her situation or make a payment. Today, however, citizens and businesses expect to find instant answers to their questions and make payments, all via the Web -- anytime, anywhere," said Mark Johnson, senior vice president, Oracle Public Sector.

Better Citizen Service

Some of the online services Oracle's new solution empowers include the ability to make payments, contact the tax agency with questions and requests or receive self-guided automated assistance with policies and tax law.

Tax and revenue authorities that implement Oracle Enterprise Taxation and Policy Management Self Service -- which Oracle calls an out-of-the-box solution -- can lower the cost of taxpayer service operations by promoting a broader set of taxpayer self-service features. Oracle said the solution also integrates with leading credit card payment processors for tax payments to ease the electronic payment process.

Charles King, principal analyst at Pund-IT, told us Oracle is not alone in this space; there are other companies providing similar solutions for the public sector.

"This solution provides governments with a way to become more interactive with and more responsive to the citizens -- and to do it in a way that is more cost-effective than staffing phone banks and having people call down telephone trees and talk to actual people," King said.

"This is something that we've been seeing across the industry for the last two to three years. It's a particularly important kind of solution since the economy tanked in 2008. Things aren't coming back as quickly as people would like. This is not only businesses having to make do with less, public sector entities are having to do the same."

Oracle's Opportunity

There is a built-in demand for this type of solution, King said, and Oracle can do well in the market if its solution does what it promises. Once a product goes through the proof stage and is adopted, he said, it's not too often replaced.

"Public sector organizations and departments and government entities tend to move much more slowly than the business world does. So from the vendor's standpoint, if you can get the sale they have a fairly steady revenue stream for a long time because there's so much inertia in the market," King said.

"But from a customer point of view, it's extremely important for companies to do a lot of testing before they choose an actual solution, because once you sign on the dotted line you and the citizens you serve are going to be stuck with that for good or ill for a very long time. As valuable as this kind of solution can be, let the buyer beware."
 

Tell Us What You Think
Comment:

Name:



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Enterprise I.T.
1.   Data Stolen from U.S. Health Network
2.   Cisco Axes 6,000 Employees
3.   Are Robots Poised To Steal Our Jobs?
4.   NSA Brings German Encryption Boom
5.   2 Billion Devices at Risk To Be Hacked


advertisement
Data Stolen from U.S. Health Network
Chinese hackers targeted hospital firm.
Average Rating:
Cisco Axes 6,000 Employees
Company is facing declining profits.
Average Rating:
NSA Brings German Encryption Boom
Snowden transformed security industry.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Chinese Hackers Nab Info on Millions of U.S. Patients
A group of Chinese hackers has stolen the personal information, including names and Social Security numbers, of about 4.5 million patients at hospitals operated by Community Health Systems.
 
Premier FBI Cybersquad in U.S. To Add Agents
After helping prosecutors charge Chinese army officials with stealing trade secrets from major companies and by snaring a Russian-led hacking ring, the premier FBI cyber-squad is getting a boost.
 
Apple Opens iCloud Data Center in China
Treading lightly, Apple acknowledged it has started to store encrypted iCloud personal data of some Chinese users on servers in mainland China, operated by the state-owned China Telecom.
 

Enterprise Hardware Spotlight
Compression, Deduplication Come to Violin Concerto 2200
Violin Memory has announced that data deduplication and compression capabilities are now available on its Concerto 2200 solution. Typically, users will experience deduplication rates between 6:1 and 10:1.
 
Cisco Axes 6,000 Employees in Restructuring Plan
Faced with declining profits, Cisco is laying off up to 6,000 employees in the months ahead -- a whopping 8 percent of its global workforce. That's in addition to the 4,000 jobs Cisco cut last year.
 
Web Slows, Have Internet Routers Reached The Limit?
If you encountered problems connecting to the Internet on August 12, you weren't alone. Networking experts blame the wide-scale slowdown on outdated routing systems that are reaching their limits.
 

Mobile Technology Spotlight
HTC Debuts Windows Phone Version of One M8 Smartphone
HTC is bringing the Windows Phone mobile OS to its flagship One M8 device -- the first time any mainstream flagship smartphone has been offered with a choice of operating systems.
 
Verizon Earns Top Rating in Mobile Network Comparison
A new report says Verizon Wireless was the top-performing U.S. cellphone service provider in the first half of 2014, on a nationwide and state-by-state basis, as well as in metro areas.
 
Sprint Comes Out with Data Guns Blazing
As its new CEO promised, Sprint has rolled out a new aggressively competitive price plan. The shared data plans promise twice the high-speed data and at lower prices than AT&T and Verizon Wireless.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.