Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Vblock™ Systems:
Advanced converged infrastructure
increases productivity & lowers costs.

www.vce.com
Apple/Mac
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
Chromebooks Too Hot To Handle: Literally
Chromebooks Too Hot To Handle: Literally

By Adam Dickter
November 15, 2013 12:36PM

    Bookmark and Share
The problem with the Google/HP Chromebook micro-USB charger may be a manufacturing tolerance issue, a bad part in the supply chain, or an engineering issue. Most likely Google and HP are doing a detailed postmortem to determine the problem with the Chromebook USB charger, but they are not sharing those details with us, said one analyst.
 



As the market adjusts to tablets and notebooks battling it out, Google and Hewlett Packard surely hoped to have a hot Chromebook on their hands. But not literally.

Redfaced execs at both companies this week had to pull the latest version of the device, the HP Chromebook 11, out of the sales channel after reports from "a small number of users" that micro-USB chargers included with the device overheat during extended use and have been damaged. The Chromebooks themselves have not been damaged.

Use Another Plug

"We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can," Caesar Sengupta, Google's vice president of Product Management, said in a post on Google's Chrome Blog Wednesday.

He said HP Chromebook 11 customers should not use the original charger provided with the product. "In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone," Sengupta wrote. "We apologize for the inconvenience."

The Chromebook 11 malfunction comes just a month after its launch at $279, with an 11.6" display and weighing just 2.3 pounds. The previous model was made by Samsung Electronics. The low-cost devices built to run Google's Chrome operating system have been competing well with other devices in their class.

They are particularly attractive to students who don't like schlepping heavy laptops to class, or keeping expensive computers in their dorm rooms.

"From what I can tell, Chromebooks are taking share from the low end of the notebook market," said Avi Greengart, a consumer devices analyst for Current Analysis.

He said the timing was a setback for that growth. "Sales have been stopped right in the heart of the holiday shopping season."

Overheating has plagued a large variety of products, from iPods to big-screen TVs as well as other chargers and power supply products and laptop batteries made by Sony.

"Problems like this crop up from time to time everywhere," said Greengart.

Tolerance Issue?

"It could be a manufacturing tolerance issue. Or a bad part in the supply chain. Or it could be an engineering issue," he said. "Back in 2008, Apple had to recall some of its USB chargers because the prongs weren’t fastened secure enough internally. I’m sure Google is doing a detailed postmortem to determine the problem and ensure it doesn’t happen again, but they are not sharing those details with us."

According to research firm IDC, Chromebooks made up only 1 percent of worldwide PC and tablet shipments in the third quarter of 2013, compared to tablets with 36 percent and PCs with 36 percent. Samsung was the largest vendor with 652,000 units shipped.

Chromebooks are not yet as widely available outside the U.S. as are their competitors, however.
 

Tell Us What You Think
Comment:

Name:



Your Next Generation Data Center Is Here! Vblock™ Systems: the world's most advanced converged infrastructure are built on the Cisco Unified Computing System with Intel® Xeon® processors. Vblock™ Systems deliver extraordinary time to market, ROI and TCO, and flexibility to meet your continually changing demands with 5X faster deployment, 96% less downtime, and 1/2 the cost. Click here to learn more.


 Apple/Mac
1.   Google, Rockstar Suit Stays in Calif.
2.   Samsung Tech Experts Talk Patents
3.   Phones Annoy Patent Trial Judge
4.   Apple vs. Samsung: Latest News
5.   Hey Siri, Can You Hear Me Now?


advertisement
Google, Rockstar Suit Stays in Calif.
Judge not fooled by Apple's tricks.
Average Rating:
Phones Annoy Patent Trial Judge
Disrupting Apple-Samsung proceedings.
Average Rating:
Finding Apple-Samsung Jury Hard
Locals have strong opinions on case.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.