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Ringio Launches Cloud Call Center Software   December 20, 2012 9:26AM News as reported by the company: Ringio Launches Cloud Call Center Software for Companies Who Care About Customers   Related Topics Call Center CRM Cloud Computing Customer Service Enterprise Software SaaS Latest News New Xbox Elegant, But Much Unknown Paging R2-D2 to the Hospital ICU Is Waze Worth a Billion in Bidding War? Iran Hackers Target U.S. Energy Firms 7 Ways To Not 'Screw Up' Tumblr Vienna, VA, December 20, 2012 -- Ringio, a leader in small and medium business CRM phone solutions, today announces its newest cloud -based innovation, the Ringio Call Center. Ringio Call Center, an affordable solution, enables a company's inbound and outbound call centers to work together from multiple locations to respond to calls intelligently and quickly. "Call centers have hundreds or thousands of daily opportunities to make a positive brand impression." said Sam Aparicio, CEO of Ringio, "With Ringio Call Center, you can empower agents to turn each phone interaction into a relationship building opportunity. When everyone can see who is calling, and gets the right info on their computer screens, there's a magic transformation in people's attitude towards the customer ." Ringio's hosted call center application can be set up on computers and mobile devices from many locations in a matter of minutes. Offered as a Software-as-a-Service (SaaS) model lets a company avoid a large upfront cost. The call center comes with all the core features of Ringio's virtual PBX. The plug-n-play CRM-phone integration with the real time screen popup make Ringio's cloud based call center application more powerful than similar products. Ashish Soni, CTO of Ringio, commented, "We are excited to extend the capabilities of the Ringio Technology Platform to support Queuing. The IVR and smart call queuing seamlessly connect customers or prospects to the call center agents. The virtual automatic call distributor (ACD) routes calls to agents based on their availability and knowledge about the caller." Customers expect knowledgeable responses in the shortest possible time. Ringio Call Center empowers a business to reduce call wait time and make better, informed conversation with every customer. For more information, visit: http://www.ringio.com/virtual-call-center. About Ringio Located in Vienna, Va., Ringio is the first cloud-based Rich Calling Service that intelligently routes calls to any phone along with relevant information about the caller -- making conversations more meaningful and productive. Integrating intelligent call routing and CRM data , Ringio provides capabilities previously available only through call centers and proprietary customizations -- bringing Rich Calling Service down-market to small and medium-size businesses for the first time. By enhancing conversations with context about the caller, Ringio enables companies to significantly improve their interaction and service with the people who matter to their business. Visit http://www.ringio.com for more information or connect with Ringio at LinkedIn, Twitter and Facebook.   Tell Us What You Think Comment: Name: Also Visit: iPad Info Center Billions of Bytes Mobile Device Now Apple Info Center TopTechWire.com Panasonic Toughbook® mobile computers are engineered to withstand drops, spills, dust and grime, and to perform in the harshest environments. Rugged reliability, low cost of ownership and accolades from reviewers are just a few of the reasons why Toughbook computers keep winning over the world's toughest users. Click here to learn more.  MTT Press Releases 1.   Elements CRM 2.1 Mobile Debuts 2.   iCanvass Now Integrates with CRM 3.   Cryptographic Login System Debuts 4.   BYOD Practices Endanger SMB Data 5.   YooSecurity Hits FBI MoneyPak Virus

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Enterprise Hardware Spotlight

Lenovo Sales Soar Amid PC Industry Slump Computer maker Lenovo says its latest quarterly profit rose 90 percent as sales of smartphones and mobile computing technology expanded, amid a decline in desktop and laptop PC sales.   Newest HP PCs Aim for Flexibility, Mobility Hewlett-Packard is hoping its latest PC innovations will revive buyer interest. The new Envy Rove20 is HP's first mobile all-in-one PC, complete with a built-in battery and touch technology.   Dell Kills Its Public Cloud Effort, Will Offer Partner Marketplace Putting the kibosh on its efforts to build out a public cloud, Dell has announced a new program to offer a choice of cloud Infrastructure-as-a-Service through a central marketplace of partners.

Mobile Enterprise Spotlight

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Enterprise Technology Spotlight

Newest HP PCs Aim for Flexibility, Mobility Hewlett-Packard is hoping its latest PC innovations will revive buyer interest. The new Envy Rove20 is HP's first mobile all-in-one PC, complete with a built-in battery and touch technology.   New Nvidia Chip Boosts Citrix Graphics for Remote Workers The latest Nvidia Graphics Processing Unit (GPU) promises to boost remote graphics sharing through the Citrix remote desktop service. The new chip delivers better graphics for remote workers.   Security Alert: Beware of Tiffany Trojan on the Attack Malware writers are using a luxury name to hack your PC. Security watchdog Sophos reports e-mails appearing to be from Tiffany.com carry an attachment that can install a malicious Trojan on your PC.

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