Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Eliminate costly downtime!
Find out how with Free White Paper
& enter to win a Samsung Galaxy Note

www.apc.com
Press Releases
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
SYNETY Announces Bullhorn-CloudCall Integration
SYNETY Announces Bullhorn-CloudCall Integration

 
November 2, 2012 9:28AM
SYNETY Announces Full Integration of CloudCall with Bullhorn's Applicant Tracking and CRM Software -- Bullhorn users can now drive powerful, integrated telephony functions directly from the software, using SYNETY's on-demand communications suite
 



SYNETY, the cloud telephony specialist, has today announced the complete integration of its CloudCall on-demand business telephony system with Bullhorn's applicant tracking and customer relationship management (CRM) software.

This enables Bullhorn users to drive powerful PBX and telephony functions directly from the Bullhorn interface. These functions include desktop click-to-dial, full integration of call histories, and the ability to add complete recordings of calls to customer and candidate records, giving the most comprehensive overview of current and historic client interactions.

These features can be delivered as an adjunct to customers' existing telephony on a per-user, per-month basis with no upfront costs. Bullhorn users can also benefit from CloudCall's ultra-low costs for outbound calls of just 0.75p per minute for UK landline numbers and 2p per minute for UK mobiles, helping to make significant savings on communications costs.

Mark Seemann, CEO of SYNETY said: "The ability to add voice recordings seamlessly into customer and applicant records delivers real benefits to recruiters. It gives them a permanent record of telephone interviews and transactions that can be reviewed at any time, for training, verification or compliance purposes. It also gives a more complete picture of customer communications and interactions, helping to share knowledge across organisations and enhancing client service."

The partnership between SYNETY and Bullhorn is part of the Bullhorn Marketplace, where users can easily find all the staffing and recruiting apps and services they need to manage the entire recruiting process, pre-integrated with the Bullhorn system.

Peter Linas, Managing Director EMEA for Bullhorn said: "Integrating click-to-dial telephony and call recording functions directly into contact records not only helps to boost staff efficiency, but also provides a comprehensive log of client transactions. With SYNETY as a Bullhorn Marketplace partner, our users can embed voice into their CRM deployments and take client service to a new level."

SYNETY's CloudCall is available on a per-user, per month basis with no upfront capital expenditure needed and no software to install or maintain. Its integration with Bullhorn means that voice functions can be fully embedded into the applicant tracking and CRM suite, enabling complete records of phone transactions to be managed and accessed as easily as an email.

CloudCall offers a fully featured hosted business communications solution that delivers real cost savings and productivity benefits. The CloudCall Enterprise service operates as a stand-alone phone service over a broadband connection, using either SYNETY VoIP handset or softphone. It can be provisioned within a few minutes and installed, configured and running within two working days, offering a hassle-free alternative to line rentals with a competitive per-user, per-month service charge.

The CloudCall Click service provides software integration which works with customers' existing phone systems or can be used as a standalone system. It delivers click-to-call and call recording capabilities integrated into a customer's CRM (customer relationship management system) and offers the lowest outbound call costs: under a penny a minute for landline numbers and 2p per minute for mobiles.

Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily, integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently and call queuing which allows peak busy time calls to be handled more efficiently.
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Press Releases
1.   Zendesk Expansion Delivers Jobs
2.   Dragon NaturallySpeaking 13 Debuts
3.   Web Platform Ezoic Launches
4.   Philips: We're Onto the Next Big Thing
5.   The Major BYOD Security Concerns


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tor Internet Privacy Service Warns Users It Was Breached
You may never have heard of the Tor Project, but the Internet privacy service is making headlines. Tor’s devs say users might be victims of an attack launched against the project earlier this year.
 
Canadian Government Charges China With Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 

Enterprise Hardware Spotlight
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 
Watson Gets His First Customer Service Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
 

Mobile Technology Spotlight
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 
Facebook: You Will Use Messenger, and You Will Like It
Starting this week, Facebook users with Android and iOS phones will be forced to use the separate Messenger app to send Facebook messages. Pending messages will still be visible in the main app.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.