News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
You are here: Home / Communications / Avaya Expands Its Collaboration Pods
Is your endpoint data protected?
Avaya Expands Line of Collaboration Pods
Avaya Expands Line of Collaboration Pods
By Jennifer LeClaire / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
MAY
15
2014


Avaya Collaboration Pods are not exactly new, but the company is rolling out more models and functions for its portfolio of communications and collaboration solutions aimed at enterprises and cloud service providers.

Specifically, Avaya is offering two new Collaboration Pod models that make it possible for cloud service providers to offer Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) to end customers.

Connex and ROI Networks, two cloud service providers, are among the first to leverage Avaya Collaboration Pod to offer UCaaS to clients.

"We understand that companies want to take advantage of advanced communications capabilities but may not have the resources or desire to manage the operation," said Sayan Navaratnam, CEO of Connex. Navaratnam said Avaya's Collaboration Pod lets Connex Cloud offer customers "multiple delivery options as part of a managed service, including per user/per month, cloud-based UC service."

What Is a Collaboration Pod?

In case you aren't familiar with Avaya Collaboration Pods, here's some background: The pods are based on technology from Avaya, EMC and VMware. The pods make it possible to deliver virtualized applications, computing, storage and networking, with administrative and provisioning functions consolidated in what Avaya calls a "single orchestration system."

Avaya offers integrated support for Collaboration Pod components, which promises to make it easier to upgrade software and do away with the need for support coverage from multiple vendors. Avaya also claims its Collaboration Pods can reduce the time to deploy virtualized real-time applications from months to weeks. The company first announced the solution in April.

"Avaya Collaboration Pods are already proving their value to enterprises and cloud service providers who are accelerating time to service, reducing data center complexity and improving application availability," said Marc Randall, senior vice president and general manager of Avaya Networking. "Working with EMC and VMware, this turnkey deployment model for Avaya Aura continues Avaya's strategy to provide high performance communications and collaboration applications that are easy to deploy, use and manage from data center to desktop and mobile devices."

Cloud in a Box

On the enterprise front, Avaya added customer experience management functionality to the Collaboration Pod model. That means the technology now supports multichannel interactions through Avaya Elite Multichannel, self-service via the Avaya Experience Portal, and management through the Avaya Call Management System, as well as UC capabilities.

Avaya also improved the product with Fabric Connect networking. Fabric Connect is a standards-based network virtualization technology that works to better network performance of real-time applications, along with virtual machine mobility, agility and faster time to service via end-point provisioning.

Zeus Kerravala, principal analyst at ZK Research, said the pods are highly useful.

"Unified Communications -- and I would put call centers in that category -- is moving to an as-a-service model. Unless you are a global telco, building out your own cloud product can be quite challenging," Kerravala told us.

"The easiest way to roll out cloud projects is to leverage a pre-configured, validated solution like Avaya's pods. For reseller partners, it offers an opportunity to build their own cloud without having to go through all the testing work. This concept of a 'cloud in a box' is becoming increasingly popular."

The new Avaya Collaboration Pods will be generally available in the third calendar quarter.

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
IT departments are embracing cloud backup, but there's a lot you need to know before choosing a service provider. Learn all the critical things you need to know by accessing the white paper, "5 Things You Didn't Know About Cloud Backup". Access the White Paper now.
MORE IN COMMUNICATIONS
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Dairy Queen is known for its hot fries and sweet treats, but it just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 

Enterprise Hardware Spotlight
HP Previews ProLiant Gen9 Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 
Alert: HP Recalls 5 Million Notebook AC Power Cords
HP is recalling about 5.6 million notebook computer AC power cords in the U.S. and another 446,700 in Canada because of possible overheating, which can pose a fire and burn hazard.
 

Mobile Technology Spotlight
Apple Sets Sept. 9 Event: iPhone 6, iWatch on Tap?
Save the date. Apple formally announced that its long-anticipated “special event," will take place on September 9. Does the tech giant have the iPhone 6, and the iWatch up its sleeve?
 
Samsung's New Smart Watch Makes Calls Without Phone
Following up on the Gear 2, Samsung has unveiled a new 3G smart watch, the Gear S, that stands out in its ability to make phone calls and send text messages without a smartphone.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.