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Fix on the Way for Windows 8.1 Upgrade Problems
Fix on the Way for Windows 8.1 Upgrade Problems

By Linda M. Rosencrance
July 3, 2014 3:23PM

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Initially, Microsoft made the Windows 8.1 update available through the Windows Store. The problem was that not all users were able to get the update to install, and once the installation failed there was no reliable work-around. This update should fix the problem by upgrading to Windows 8.1 automatically through Windows Update.

As some Windows 8.0/RT 8.0 users continue to struggle trying to update to 8.1, Microsoft has released a new automatic update aimed at solving the problem. Microsoft reportedly is first testing a patch for Windows RT in certain markets and could roll out patches for both versions to other markets soon.

"This (Windows RT) pilot program is an example of ways we're experimenting to help ensure more of our customers benefit from a continuously improving Windows experience," a Microsoft spokesperson said in an e-mail to Paul Thurrott’s Supersite for Windows. "Similar to how the Windows 8.1 update process works today, the pilot program will automatically update consumer Windows 8 and Windows RT machines for free to Windows 8.1 update and Windows RT 8.1 update in select markets."

Patching the Patch

Initially, Microsoft made the Windows 8.1 update available through the Windows Store. The problem was that not all users were able to get the update to install, and once the installation failed there was no reliable work-around. This update should fix the problem by setting up users' PCs or devices so they successfully upgrade automatically to Windows 8.1 through Windows Update, Thurrott said. Microsoft has said that if Windows 8 customers don't update to the latest platform they won't receive security updates and platform fixes.

Users who want to update now should check the Windows Store to see if it's available. Alternatively, users can download the RT version of Windows 8.1 from the Microsoft Support Web site and manually install it. However, users of Windows 8.0 and Windows RT 8.0 will first have to install update 2871389 before applying the Windows 8.1 update,.

Not Exactly Thriving

Despite the improvements made in Windows 8.1 and the efforts to get it out to all Windows 8 users, Windows 8 in general remains unpopular. Microsoft has recognized that and is pushing forward quickly with release plans for Windows 9, which reportedly will bring back the Windows Start Menu.

Net Applications found in its June 2014 operating system survey that Windows 8 and 8.1 combined dropped from May's 12.6 percent user share to a 12.5 percent share. While Windows 8 lost user share, Windows 7 gained another half percentage point, to a 50.6 percent share. In the last six months, Windows 7, which first hit the market in 2009, has grown 50 percent more than Windows 8.

What's Next?

Although work on fixing the Windows 8.1 update process reportedly pushed back work on Windows 9, Microsoft is said to be focusing on making a public preview of the OS code-named Threshold available this fall. If speculation is correct, a more desktop-oriented Windows 9 may be available as early as April 2015.

Windows 9 will be another reworking of Windows, but instead of making it more suited for mobile devices, the main OS will once again be engineered for PCs with keyboards and mice. Besides bringing back the Start Menu, it may be updated to allow for Metro applications to run in a similar way as older Windows programs.

Tell Us What You Think



Posted: 2014-07-21 @ 7:42pm PT
Why am I paying MONEY for an OS that constantly has problems? Ubuntu isn't perfect but it's free.


Posted: 2014-07-21 @ 5:30pm PT
hey what about a trailer for windows 9?


Posted: 2014-07-21 @ 12:31pm PT
What a nightmare. Had to 'refresh' when 8.1 went haywire. Back to 8 now and can't update anything, plus graphics drivers will not install so graphics are worse than ever. Update installed about 100 updates this morning then decided to 'revert' then all. That only took 3 hours. Now I can't even install updates one at a time.


Posted: 2014-07-20 @ 8:48am PT
I have been using Windows operating systems since Windows 1. In that time, Microsoft has brought out a few good ones. They have also released a load of dross. I am now 73 years old. Also just bought a new Apple laptop. Windows 8 is the load of dross ever in the last 30 years.


Posted: 2014-07-20 @ 5:37am PT
I started with W-95 and I have enjoyed all the upgrades through the years, but Windows 8 is one of the worst OS I have ever worked with. I am giving serious thought to formatting and installing Windows 7, I am not sure what microsoft was attempting, but it's for sure it was not in the best interest of the end user. I have attempted to download and install 8.1 3 times and I am about to give up and just install Windows 7. I am sure the only people that are thrilled with W-8 is apple and MAC.


Posted: 2014-07-19 @ 4:03am PT
I have downloaded the update for windows 8 to 8.1 but after completion it was showing an error: couldn't update your windows though it is downloaded through store as free?


Posted: 2014-07-18 @ 6:10pm PT
I still hate Windows 8. I am constantly getting a message to update, but can't even open the store app to try to update. I, somehow, don't think the update will be any better than the old 8. Hope 9 is better.


Posted: 2014-07-18 @ 11:38am PT
What a joke! First Microsoft tries to force you to use their "Windows Store" to get what is essentially a service pack. Then it fails or rather people say "up yours Microsoft" to the forced Store model. Now they're doing it the way they should have in the first place. What MORONS!!!

Bill Maciura:

Posted: 2014-07-16 @ 10:16am PT
This Windows 8 to free 8.1 upgrade is horrible and is convincing me to switch OS


Posted: 2014-07-15 @ 11:16pm PT
In one month time i am going to buy APPLE, hell with microsoft


Posted: 2014-07-12 @ 8:57am PT
Am I to check to see if I have Windows 8.0 or Windows 8.0 RC1 or 8.1 RC1? Really? The last update July 2014 took off my desktop icons and my quicklaunch. Ghezz how nice of them.


Posted: 2014-07-11 @ 1:58pm PT
This is my last windows computer. Sick and tired of Microsoft. Can not update from 8 to 8.1 after hours of trying. My next laptop will be a Mac.


Posted: 2014-07-11 @ 12:19am PT
Yeah well it still won't update.... I was promised the almighty Windows 8 for my laptop when I bought it... and I got it...but I will get no support because I cannot update to THEIR platform 8.1. Class action suit anyone?

Stanley M Suyeyoshi:

Posted: 2014-07-09 @ 10:21am PT
I just got a brand new Dell 8700 with windows 8, I'm pissed the Microsoft Tech said I would have to upgrade to premium tech support ($99) to fix the issue of, "Cannot install windows 8, you must have an administrator account." I am an administator and I created another admin account. Still the same error message. I'm going to try to install my Windows 7, geez...

Sony VAIO S User:

Posted: 2014-07-09 @ 3:53am PT
That was my last laptop on Windows OS.
Enough for me...
I'm moving to Mac OS X.
Sick of Windows 8 & 8.X. Update 1/2 & Update of Update..........

Glen Murray:

Posted: 2014-07-08 @ 7:50am PT
Windows 8 is the best advert for Apple ever. I have windows 8 and would change it for windows 7 in a heartbeat if I could. I hate windows 8 so much I will have to think hard about ever buying a windows based product again.

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