Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Storage Networks
Register for a certification exam.
Average Rating:
Rate this article:  
Google Apologizes for Latest Gmail Outage
Google Apologizes for Latest Gmail Outage

By Adam Dickter
December 11, 2012 10:42AM

    Bookmark and Share
"The shift toward embracing cloud-like services such as Gmail often happens without much consideration of its long-term implications for critical communications functions," said analyst Charles King. "Will Google Drive eventually crash? Probably....The trick lies in determining how you can garner the benefits of that service while also mitigating the risk."
 



For the third time in five months, potentially millions of Gmail users were unable to access their accounts in some parts of the world due to an unexplained outage. The e-mail blackout occurred about 2 p.m. EST Monday.

According to some published reports the outage also affected other Google services such as Google Drive, the new cloud-based storage system, Google Docs and Google Play, the mobile apps and content store.

Google did not acknowledge the issue on its own official blog but added its symbol for "service disruption" with Monday's date on the dashboard for Google Apps under Google Mail, Google Drive and Admin control panel/ABI.

Sorry About That

In a later statement published by some media, Google said "we are currently experiencing an issue with some Google services. For anyone who is affected we apologize for any inconvenience you may be experiencing."

Using a New York-based account on Monday we experienced no issues with Gmail, but sporadic reports suggested an authentication issue, particularly when used with Google's Chrome browser.

According to October figures from research firm comScore, Gmail is the world's top e-mail provider, with 287,913,000 unique visitors that month, compared with 286,238,000 for Microsoft's once dominant Hotmail and 281,722,000 for Yahoo! Mail. The figures were for worldwide users.

"Google's service has become so broadly and commonly used -- partly due to the success of Android phones -- that any problem becomes immediately, often overly amplified," said Charles King, principal analyst at Pund-IT.

Could frequent outages hurt Gmail's market share?

"Over time, I don't see the situation changing much -- though it could worsen if continuing growth results in more outages," King told us. "However, I doubt it will materially impact the company's success or position in this market."

He noted that users of e-mail as opposed to texting, instant messaging or other options tend to be older than the "youthful, free-spending consumers sought after by most vendors." And anyway, how much can people complain about kinks in a free service?

But losing access to e-mail seems less of a serious issue than the potential loss of documents, photos or other data placed in the trust of Google via Drive.

Backing Up Is Essential

"The shift toward embracing cloud-like services such as Gmail often happens without much consideration of its long-term implications for critical communications functions (like e-mail)," King said. "Will Google Drive eventually crash? Probably -- that's the nature of the IT beast. The trick lies in determining how you can garner the benefits of that service while also mitigating the risk."

King added that in a world of increasingly multi-dimensional digital communication, its a mistake for users to entrust communication to a single technology, provider or outlet. "That way lies almost certain -- eventually, anyway -- failure."
 

Tell Us What You Think
Comment:

Name:

DEAN:

Posted: 2012-12-13 @ 7:31am PT
I bought the nexus7 for its bluetooth ability and it was great. Then the update made that feature the worst part of the tablet. My question is: did anybody think to try out bluetooth during the update process (engineers,software developers,etc.)? For at least 30 seconds? …and what does this say about Googles' future updates. I've been a mac user for over 30 years and I have never seen such a blatant oversight such as this in their products. The least I would expect is an acknowledgement of the problem with a small apology and an assurance the problem is being addressed. t.russell





 Storage Networks
1.   Amazon Intros Zocalo Storage Service
2.   EMC Moves Toward Hybrid Cloud
3.   Oracle Boosts ZS3 Storage Server Line
4.   Should Partners Adopt Avaya Pods?
5.   IBM Calls on Watson To Manage Storage


advertisement
Amazon Intros Zocalo Storage Service
Online storage and sharing for business.
Average Rating:
EMC Moves Toward Hybrid Cloud
Buys TwinStrata; debuts VMAX3 storage.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
 

Enterprise Hardware Spotlight
Watson Gets His First Customer Service Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
 
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 

Mobile Technology Spotlight
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 
Is the Amazon Fire Phone a Winner?
A late entry into a packed category of smartphones, Amazon's Fire phone offers a variety of unique features. Now, the reviewers are assessing if they're enough to make the phone stand out.
 
Review: Amazon Fire Offers New Ways To Use Phones
The Fire phone uses Android, but Amazon has modified it to the point that it's barely recognizable. That means the phone offers new ways to navigate, discover and, of course, shop.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.