News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
GET RECOGNIZED
Let an ISACA® certification elevate your career.
Register today and save
You are here: Home / Microsoft/Windows / Dynamics CRM Gets Mobile, Cuts Costs
Is your endpoint data protected?
Wealth Management Firm Cuts Costs with Dynamics CRM
Wealth Management Firm Cuts Costs with Dynamics CRM
By Jennifer LeClaire / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
AUGUST
16
2013


Blackstone Wealth Management, an independent financial advisory services firm in the United Kingdom, needed a more strategic online CRM solution to help establish strong, trusting customer relationships during its growth phase.

The wealth management firm was relying on Sage ACT! CRM via a virtual private network -- even while in the office -- but the infrastructure was hosted in a data center that cost around $781 a month and required special client software.

"Access was slow, and upgrading our Sage ACT! licenses was going to be expensive, costing more than [$10,900] a year," said Mark Mace, IT manager at Blackstone Wealth Management. When the existing CRM system coming to the end of its lifecycle, Mace started looking for a solution that better met the firm's needs.

Supporting Growth, Saving Money

Specifically, Mace wanted to deploy a cost-effective, cloud-based system that offered advisers fast, reliable access to CRM tools whether they were working at the office or from remote locations. The CRM solution needed to be easily customizable and support the company's three-year growth roadmap by automating and streamlining line-of-business processes.

Microsoft Dynamics CRM Online matched Mace's requirements. Advisers can access the solution on any device with an installed client and Internet connection. Armed with implementation guidance, Mace was confident he could deploy the solution using out-of-the-box migration and deployment templates that are part of the Microsoft Dynamics CRM Software Development Kit.

The result: Blackstone has cut costs, boosted productivity, and enhanced client communications. The solution is flexible enough to allow the firm to respond to new business requirements quickly, and will scale easily to accommodate rapid growth. Blackstone also reduced its annual CRM licensing costs, while at the same time improving accessibility.

"We save around [$7,800] a year with Microsoft Dynamics CRM Online and our advisers can now use CRM tools on any device they choose," he says. "It's a better solution than the one we had before."

Better Client Service

In addition to cost savings, Mace reports that consistent communication drives better customer service. The CRM online system helps advisers follow up web inquiries more quickly and helps them work more productively.

For its part, the IT team has more time for strategic support. Mace no longer needs an independent backup service for CRM data because Microsoft Dynamics CRM Online is covered by Microsoft's 99.9 percent service level agreement.

"I have been critical of a lot of Microsoft software and services in the past, but I am a fan of Microsoft Dynamics CRM online," Brad Shimmin, a principal analyst at Current Analysis, told us. "Microsoft has understood the value of CRM via the cloud pretty early on with this product. I applaud them for that."

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Protect 100% of your Data The prevalence of laptops and mobile devices in the enterprise makes corporate data increasingly vulnerable to loss and breach. And yet, workforce productivity is now inextricably linked to mobility. Click here to access the white paper "Top 10 Endpoint Backup Mistakes" to learn more about how to confidently protect data across platforms and devices while also providing features designed to enhance the end user experience.
MORE IN MICROSOFT/WINDOWS
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Dairy Queen is known for its hot fries and sweet treats, but it just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 

Enterprise Hardware Spotlight
HP Previews ProLiant Gen9 Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 
Alert: HP Recalls 5 Million Notebook AC Power Cords
HP is recalling about 5.6 million notebook computer AC power cords in the U.S. and another 446,700 in Canada because of possible overheating, which can pose a fire and burn hazard.
 

Mobile Technology Spotlight
Apple Sets Sept. 9 Event: iPhone 6, iWatch on Tap?
Save the date. Apple formally announced that its long-anticipated “special event," will take place on September 9. Does the tech giant have the iPhone 6, and the iWatch up its sleeve?
 
Samsung's New Smart Watch Makes Calls Without Phone
Following up on the Gear 2, Samsung has unveiled a new 3G smart watch, the Gear S, that stands out in its ability to make phone calls and send text messages without a smartphone.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.