Average Rating: Rate this article:

Microsoft Dynamics Now Helping Retailers Regain Their Edge By Jennifer LeClaire January 24, 2013 8:45AM     "Retailers have to deliver very personal, very relevant experiences to their customers in order to differentiate themselves from the crowd," advises Microsoft's Brendan O'Meara, explaining that Microsoft Dynamics for Retail can help retailers manage every aspect from store operations and supply chain to merchandising, call centers and financials.   Related Topics CRM ERP Microsoft Dynamics Sales Management Customer Engagement Enterprise Software National Retail Federation E-Commerce Contact Center Retailers Top Tech News Latest News What's in Store for Apple's iOS 7? Reality TV's New Stars: Small Biz Soundbars Up the Ante on TV Sound Google Glass Raises Privacy Concerns Pentagon Gives iOS 6 Security OK As part of the National Retail Federation's Annual Convention and Expo, Microsoft executives rolled up their sleeves to demonstrate how top retailers are using Microsoft technology to attract customers, empower employees, and manage operations. One of Microsoft's goals at the retail expo was to showcase how some of its new technologies and partner solutions can help retailers take their business to the next level. Perhaps the most important product introduction was for Microsoft Dynamics for Retail -- a software -based solution encompassing customer relationship management (CRM ), customer engagement management (CEM), and a host of related functions, from financial and forecasting to store operations, supply chain management, and more. Big Show, Big Challenge The NRF expo, which is positioned as "Retail's BIG Show," ran from January 13-16th at New York's Javits Convention Center, with more than 27,000 retail professionals in attendance, including CEOs, small business owners, and a full range of marketing staffers. One key theme of the show was dubbed "socialnomics" -- short for social economics and focused on transforming the way retailers need to do business in order to be profitable in today's social, mobile , digital world. Brendan O'Meara, Microsoft's managing director for Worldwide Retail Sector, addressed the topic, emphasizing that a customer-centric approach is critical to making the sale these days. Why? Because today's 24/7 mobile and digital lifestyle has put customers in the driver's seat. Customers are armed with more information, more options and more expectations. "Retailers have to deliver very personal, very relevant experiences to their customers in order to differentiate themselves from the crowd," O'Meara said. Dynamics for Retail As a highlight of their presentation, Microsoft execs announced the availability of Microsoft Dynamics for Retail, and demonstrated how it can help retailers reduce complexity. Microsoft Dynamics for Retail is an end-to-end solution designed to help a retailer manage every aspect of the business, from store operations and supply chain to merchandising, call centers and financials, explained Michael Griffiths, who serves as global product industry director for Microsoft Business Solutions. The software-based solution promises to help businesses connect better with customers by letting them buy, pick up, return, or exchange items on their own terms. Microsoft said Dynamics for Retail also helps empower salespeople and service reps by delivering relevant, real-time information as they interact with customers. (continued...) 1  |  2  |  Next Page >   Tell Us What You Think Comment: Name: Also Visit: iPad Info Center Billions of Bytes Mobile Device Now Apple Info Center TopTechWire.com CommVault is a data and information management software company dedicated to providing organizations worldwide with a radically better way to manage data and information. Their unique Solving Forward philosophy allows them to deliver complete solutions with infinite scalability and unprecedented control over data and costs. Be among the first to experience Simpana 10 software. Click here now.  CRM Systems 1.   MS Dynamics Saving Revlon Millions 2.   Salesforce Rolls Out B2C Communities 3.   SAP Tools Gave 49ers' Scouting Edge 4.   Salesforce Ties Social Ads to CRM 5.   Phillips Back To Beat Oracle and SAP SAP Tools Gave 49ers' Scouting Edge Big tech trends get applied to sports. Average Rating: Salesforce Ties Social Ads to CRM With its new Social.com application. Average Rating: Phillips Back To Beat Oracle and SAP Infor CEO poised to battle the big guns. Average Rating:

Product Information and Resources for Technology You Can Use To Boost Your Business BYOD & MDM   Build a business case for a BYOD program. CRM Systems   Free Download: Understanding the Voice of the Customer   Unlock the potential in your people with Microsoft Dynamics   How Microsoft Dynamics helped mobilize retail businesses   2 million CRM success stories and counting...   Experience CRM and Business Success today with Salesforce.com.   Free Download: Understanding the Voice of the Customer   Optimize CRM with Data Quality Management. More from Trillium Cloud & Virtualization   Riverbed Stingray Traffic Manager on Amazon Web Services Contact Centers   Unlock the potential in your people with Microsoft Dynamics Customer Data   Free Download: Understanding the Voice of the Customer   See how you can benefit from Microsoft Dynamics   Free Download: Understanding the Voice of the Customer Customer Service   Improve your customer relationships with Microsoft Dynamics   2 million CRM success stories and counting...   Unlock the potential in your people with Microsoft Dynamics Data Security   Simpana® 10 software: an exponential leap forward Enterprise Hardware   The 2013 Toughpad™ tablets. Rugged, secure and built for business.   Rugged and reliable Panasonic Toughbook® mobile computers.   The best document scanner for you? Try KODAK's scanner selector   APC makes it easy for you to focus on business growth, not downtime. Enterprise I.T.   Brocade's mission: Making networks easier to deploy, manage, and scale.   11 Challenges Solved by Infrastructure for Small IT Environments Enterprise Software   Get critical data off paper and into SharePoint! Watch the video.   Simpana® 10 software: an exponential leap forward Hardware   The 2013 Toughpad™ tablets. Rugged, secure and built for business.   Rugged and reliable Panasonic Toughbook® mobile computers.   Rugged and reliable Panasonic Toughbook® mobile computers Innovation   The best document scanner for you? Try KODAK's scanner selector   Brocade's mission: Making networks easier to deploy, manage, and scale. Laptops & Tablets   Rugged and reliable Panasonic Toughbook® mobile computers. Mobile Apps   Build great mobile apps that drive engagement. Mobile Tech   Rugged and reliable Panasonic Toughbook® mobile computers Small Business   The best document scanner for you? Try KODAK's scanner selector Tech Trends   APC makes it easy for you to focus on business growth, not downtime.

Network Security Spotlight

Syrian Electronic Army Hacks Financial Times The Financial Times is the latest victim of the Syrian Electronic Army, a group that supports Syrian President Bashar al-Assad. The U.K.-based newspaper said a blog and its Twitter accounts were hacked.   Patch Tuesday Hyper Focuses on IE 8 Microsoft on Tuesday issued 10 security bulletins that fix 33 vulnerabilities. These updates include MS13-038, which will address the Internet Explorer 8 issue described in Security Advisory 2847140.   Surge of Venture Capital Buoys Tech Security Sector With companies and governments spending billions to repel cyberthreats, a surge of venture capital is pouring into companies developing cybersecurity technologies, the front line of the conflict.

Enterprise Hardware Spotlight

U.S. Defense Department Gives iOS 6 Security OK In a vote of confidence for Apple's iOS devices, the Defense Department has given the all-clear for employees to use iPads and iPhones for work. But only those running iOS 6, and only if issued by the government.   Cisco Surges After Profit Exceeds Analysts' Estimates Networking equipment giant Cisco's net income jumped 14 percent in the latest quarter as revenue at all four of its divisions rose for the first time in a year and a half, as tech spending increases.   HP and SAP Team To Advance HANA Database Technology The two tech leaders are working on a system that SAP says could fundamentally change the database market. HANA is SAP's technology that keeps data in-memory, for super fast processing.

Mobile Enterprise Spotlight

What's in Store for Apple's iOS 7? There's been talk recently that Apple's products are beginning to coast on their glorious past. So, with Apple's big Worldwide Developers Conference opening next month, speculation about iOS 7 is heating up.   Google Glass Raises Congressional Privacy Concerns The buzz around Google Glass continues, but it's not all good. Some in Congress have questions. "We are curious whether this new technology could infringe on the privacy of average Americans," their letter to Google says.   Windows Phone Now No. 3 in Market, BlackBerry No. 4 Has Microsoft Phone moved into a coveted though distant third place for smartphone platforms behind Google's Android and Apple's iOS? A new report says yes, while BlackBerry has slipped to No. 4.

Enterprise Technology Spotlight

U.S. Could Use Cyberattack on Syrian Air Defenses The Pentagon has cyberattack capabilities that allow the U.S. military to help blind Syrian air defenses without firing a shot -- abilities central to a debate over whether to intervene in the 2-year-old civil war.   HP and SAP Team To Advance HANA Database Technology The two tech leaders are working on a system that SAP says could fundamentally change the database market. HANA is SAP's technology that keeps data in-memory, for super fast processing.   Cloud Computing Gains Another Competitor with Google Amazon Web Services and Microsoft Azure now have a full-on rival in Google, with its I/O announcement that it is opening its hosted Compute Engine environment for virtual machines to all comers.

Navigation NewsFactor Network Home/Top News | Enterprise I.T. | Cloud & Virtualization | Applications | Unified Communications | Mobile Tech | Hardware | Business Intelligence World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech Press Releases NewsFactor Network Enterprise I.T. Sites NewsFactor Technology News | Enterprise Security Today | CRM Daily NewsFactor Business and Innovation Sites Sci-Tech Today | NewsFactor Business Report NewsFactor Services FreeNewsFeed | Free Newsletters | About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise Privacy Policy | Terms of Service © Copyright 2000-2013 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.