Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
Mobile Tech
Tame your scariest paperwork. Find Out How
Average Rating:
Rate this article:  
ShoreTel Integrates Offerings with IBM Sametime, Apple iPad
ShoreTel Integrates Offerings with IBM Sametime, Apple iPad

By Jennifer LeClaire
April 3, 2013 3:01PM

    Bookmark and Share
ShoreTel rolled out ShoreTel Mobility 6 and ShoreTel Conferencing, two new releases optimized for turning the Apple iPad into a business communications tool, enabling integrated collaboration capabilities, increased accessibility and improved communications, regardless of the user's location.
 



California-based ShoreTel Inc. made major unified communications strides in March. The company, which bills its business communication solutions as "brilliantly simple," drove its work with tech giants IBM and Apple to the next level with several new announcements.

The first bit of news involves ShoreTel's roll out of its new ShoreTel Communicator for IBM Sametime, already in use at the Fashion Institute of Design and Merchandising. The collaboration and unified communications solution combines the power of ShoreTel's IP telephony and unified messaging with the real-time social capabilities of IBM Sametime.

Practically speaking, the integration of ShoreTel Communicator into both Sametime and IBM Lotus Notes means users can manage all of their collaboration in a familiar application interface. It also means one-click convenience for instant messaging, e-mail, and telephony interactions, which are initiated from the contact list.

Ken Landoline, a principal analyst at Current Analysis, told us that integration with popular collaboration and desktop platforms such as Sametime and IBM Lotus Notes is essential for the ultimate success of any unified communications telephony platform. Because of that, it was critical that ShoreTel incorporate interfaces to those products into its enterprise UC system.

"Since many enterprises with already implemented IM and collaboration platforms will be looking for UC telephony platforms that can accommodate their current embedded systems," he added, "the ShoreTel Communicator enhancements in this area will ensure that ShoreTel's systems will meet their requirements."

ShoreTel-IBM in the Field

ShoreTel Communicator for Sametime includes visual voice mail and remote call control, all integrated with a user's calendar and contacts. Users can show their online status as busy while making a call from the Sametime application with one click. There's also an option to "camp on" when a colleague is on the phone or has an unavailable presence, letting the system notify you when the person becomes available.

Roxanne Reynolds-Lair, chief information officer at the Fashion Institute of Design and Merchandising, said that "FIDM is a place where creativity and careers merge. We're hands-on and industry focused. Our students, faculty and staff all live and breathe within collaborative projects.

"When anyone contacts us, we pride ourselves on ensuring that there is always a live person to interact with, and our entire front office has embraced the simplicity of ShoreTel Communicator for Sametime as a smooth way to ensure continued collaboration -- no matter who we're communicating with," she said.

Driving BYOD

The company has also just rolled out its ShoreTel Mobility 6 release and ShoreTel Conferencing, both optimized for turning the Apple iPad into a business communications tool, enabling integrated collaboration capabilities, increased accessibility and improved communications, regardless of the user's location.

ShoreTel Mobility 6 delivers a native iPad user interface that makes multi-modal communications possible on the tablet. Users place and receive calls with their business persona, exchange instant messages, listen to voice mail messages and create multi-party calls by dragging names from enterprise directories together with a swipe of a finger.

ShoreTel Conferencing for iOS extends the communications experience with application collaboration capabilities. Users can share presentations controlled by their iPad or iPhone with remote participants or view shared desktops of their colleagues' PCs and Macs.

"We've seen widespread endorsement of BYOD initiatives across the board," said Michael Finneran, principal at dBrn Associates. "And based on our latest research, Apple devices appear to be coming into the enterprise at almost twice the rate of Android. ShoreTel's focus for making mobile applications easy to use could lead to higher user adoption."
 

Tell Us What You Think
Comment:

Name:

VoIP Boss:

Posted: 2013-04-25 @ 9:54am PT
I think it is good that they are doing some of the things they are doing, on the other hand some of it is old tech already. Avaya / BroadConnect have offered this for sometime now.



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Mobile Tech
1.   Virgin Mobile Offers Custom Plans
2.   Asana Revamps Mobile App
3.   Android 'Fake ID' Puts Millions at Risk
4.   FTC Wants Fix for Mobile Cramming
5.   Facebook To Force Use of Messenger


advertisement
Android 'Fake ID' Puts Millions at Risk
Users: stick to apps from Google Play.
Average Rating:
Dell, BlackBerry Downplay Threat
Say Apple-IBM alliance can't hurt them.
Average Rating:
BlackBerry Acquires Secusmart
German security firm offers street cred.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tor Internet Privacy Service Warns Users It Was Breached
You may never have heard of the Tor Project, but the Internet privacy service is making headlines. Tor’s devs say users might be victims of an attack launched against the project earlier this year.
 
Canadian Government Charges China With Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 

Enterprise Hardware Spotlight
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 
Watson Gets His First Customer Service Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
 

Mobile Technology Spotlight
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 
Facebook: You Will Use Messenger, and You Will Like It
Starting this week, Facebook users with Android and iOS phones will be forced to use the separate Messenger app to send Facebook messages. Pending messages will still be visible in the main app.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.