A computer virus infection brings with it many costs, including the staff time required
to eradicate it; expensive hardware, software and file damage; system downtime; and
the most difficult cost to assess -- tarnished reputation.
In terms of sheer expense, sources generally rate the same three worms --
Nimda,
Code Red and
SirCam -- as the heaviest hitters of 2001, though
precise figures vary widely.
But antivirus and security experts agreed that they are more concerned
with fighting viruses and preventing their spread than with spending the time and
resources necessary to accurately assess the impact of a given outbreak.
Trend Micro global director of education David
Perry, who referred to discussions with insurance companies calling for better metrics
on the subject, said antivirus firms are similar to other businesses when it comes to
assessing the impact of malicious code.
"We never assess the cost of damage," Perry told NewsFactor. "We're busy keeping up with
new viruses and expanding our technology in the face of new exploits."
Between $10B and $100B?
However, Symantec Security Response
director of research Steven Trilling told NewsFactor that while antivirus companies are
not in the business of assessing the worldwide economic impact of large outbreaks, the
financial damage caused by worms is very real.
"The numbers certainly differ across the various organizations evaluating them,"
Trilling said. "Clearly there is some cost, and it's significant. Whether it was US$10
billion or $100 billion last year, it's hard to say."
Trilling noted that from his company's perspective, the effect of worms is best
measured by the number of submissions the company receives from clients, researchers and
others infected by various viruses.
"That gives us some relative idea of the damage," Trilling said. "It can give us an idea
of the magnitude of a SirCam or a Nimda."
No Time or Money
Forrester
associate analyst Laura Koetzle, who recently wrote a report on incident
assessment and response, told NewsFactor that companies can accurately evaluate some
"hard cost" impacts of a virus, such as employee hours consumed and hardware replacement
costs.
However, Koetzle said, other costs -- such as the price of downtime, lost staff
productivity and cost to reputation -- are often much more difficult to measure. In
addition, companies cannot devote IT staff resources to assessing threats because they
are usually busy trying to prevent them.
"They can't pull their ITs and network administrators (to assess damage)," she said.
"They usually shove them on the front lines to fight fires. (continued...)
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