Hackers Hit Washington Post Again
10 Tips for Top Call-Center Service
BlackBerry Pitches BBM for Biz
Facebook Selling Off Billions in Stock
Is IBM's 5 in 5 List Realistic?
The Washington Post seems to be a hacker favorite. The newspaper’s servers were breached again and employee user names and passwords were stolen, the paper reported on Wednesday.
So you want to equip your contact center agents to deliver better customer service in 2014. A flexible, easy-to-use CRM system is key, but top-notch people skills make all the difference.
A day after BlackBerry said its BlackBerry Messenger will come bundled on LG phones, the Canadian smartphone maker is touting the mobile messaging platform for enterprises.
As Facebook gets ready to join the Standard & Poor's stock index, the social network and its CEO Mark Zuckerberg are selling off millions of shares, which will make the stock more available on the market.
Big Blue has unveiled its eighth annual "IBM 5 in 5." It’s a list of innovations that IBM is betting has the potential to change the way people work, live and interact over the next five years.