U.S. lawmakers have mandated that in order to qualify for government
funding for Internet access, schools must install filtering software to monitor where
students go on the Web. The legislation was introduced to prevent children from
accessing blacklisted Web sites with violent or pornographic content .
It turns out, however, that some of the companies providing the filtering software have
discovered the dollar value of their findings, and are selling students' Web-surfing
trends to private companies.
The practice has raised the eyebrows of legislators, privacy advocates and parents, and
is adding fuel to the recurring Internet debate surrounding the
tension between personalized Web use and privatization.
Online Hall Monitor
N2H2 (Nasdaq: NTWO) is one firm that watches what students do on the Internet. The
Seattle, Washington-based company's filtering technology serves as an Internet gateway by
monitoring sites visited, pictures downloaded and information provided by students
from kindergarten through high school.
But in addition to collecting data on the habits of young Web surfers, N2H2
also sells information derived from the data. The information aggregator, called Class
Clicks, is being marketed to interested companies.
Nonspecific data is provided about age, race and census district with regard
to students' Web travels, and is provided in a monthly report for a yearly fee
of US$10,000, according to published reports.
Worldwide Worry
The company reviews and categorizes Web content using artificial
intelligence tools to comb the Web 24 hours a day, organizing sites into
over 40 specific categories such as pornography, e-commerce and auctions.
The demand for such Web monitoring software is strong worldwide. N2H2 has more
than 16 million users and a network of more than 1,900 filtering-enabled
servers in 11 countries.
Big Brother, Where Art Thou?
Existing legislation aimed to protect the privacy of kids online, such as the U.S.
Children's Online Privacy Act (COPPA) which went into effect in 1999, makes it
a crime for commercial Web sites to collect personal information
from children under 13 without parental permission. This protects children
from general marketing efforts, but not from the sort of data collection undertaken
by N2H2.
The practice of selling information derived from this data in a separate
enterprise, though well within legal standards, is generating interest,
largely because school districts that purchased the company's filtering
software were not aware that the information would be sold.
Clients of the filtering software, when
notified, were split in their reactions. Some found the information unsettling,
while others deemed it harmless. According to reports, only two sales of the aggregated
data have been made so far: one to the U.S. Department of Defense and another to
BigChalk, an educational network that provides Internet services.
Harmless Data?
"We're still in the process of defining the boundaries of what is
acceptable," eMarketer analyst Steve Butler told Newsfactor Network. "It is
going to become a prevalent issue as more and more companies implement Web
analytic software."
Class Clicks marketing firm Roper Starch Worldwide makes it clear that
information made available as part of Class Clicks is general in nature and
does not target either specific schools or students -- and is not a cause for
alarm.
"We're not at all selling information that tracks back to individuals," Bob
Pares, senior vice president of Roper Starch Worldwide, told Newsfactor.
"The main users of this information are the e-learning sites, places looking
to better help set up Internet settings. It is quite honestly about
developing better education."
Says Butler, "N2H2 is above-board and compliant with the COOP, but there
will still be an emotional reaction from privacy groups." He acknowledges
that how that emotional reaction plays out during the process of defining the
boundaries of acceptable data collection remains to be seen.
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