10 Tips for Top Call-Center Service
Facebook Acquires SportStream
Is IBM's 5 in 5 List Realistic?
LG To Offer Chrome OS All-in-One PC
HP Gives Whitman $1.5M Raise
So you want to equip your contact center agents to deliver better customer service in 2014. A flexible, easy-to-use CRM system is key, but top-notch people skills make all the difference.
To compete with Twitter in the real-time information market, Facebook is acquiring SportStream, a sport data firm that aggregates and displays real-time social media sports chatter.
Big Blue has unveiled its eighth annual "IBM 5 in 5." It’s a list of innovations that IBM is betting has the potential to change the way people work, live and interact over the next five years.
Google's thin-client Chrome operating system will be available on a new desktop computer from LG. The all-in-one LG Chromebase provides another form factor for the Net-oriented platform.
Meg Whitman, CEO of Hewlett-Packard, is getting a huge raise as she enters the third year of her attempt to turn around the slumping personal computer and printer maker, gaining $1.5 million.