10 Tips for Top Call-Center Service
BlackBerry Pitches BBM for Biz
Facebook Selling Off Billions in Stock
Facebook Acquires SportStream
Is IBM's 5 in 5 List Realistic?
So you want to equip your contact center agents to deliver better customer service in 2014. A flexible, easy-to-use CRM system is key, but top-notch people skills make all the difference.
A day after BlackBerry said its BlackBerry Messenger will come bundled on LG phones, the Canadian smartphone maker is touting the mobile messaging platform for enterprises.
As Facebook gets ready to join the Standard & Poor's stock index, the social network and its CEO Mark Zuckerberg are selling off millions of shares, which will make the stock more available on the market.
To compete with Twitter in the real-time information market, Facebook is acquiring SportStream, a sport data firm that aggregates and displays real-time social media sports chatter.
Big Blue has unveiled its eighth annual "IBM 5 in 5." It’s a list of innovations that IBM is betting has the potential to change the way people work, live and interact over the next five years.