Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Build Apps 5x Faster
For Half the Cost
Enterprise Cloud Computing

On Force.com
Personal Tech
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
Google Helpouts Offers Live Advice Now
Google Helpouts Offers Live Advice Now

By Jennifer LeClaire
November 5, 2013 10:27AM

    Bookmark and Share
To make its Helpouts service work Google will need to market the service but more importantly ensure quality and strictly enforce editorial policies. Google must be very selective about its experts and patient about building the Helpouts service, said Greg Sterling, principal analyst at Sterling Market Intelligence.
 



Putting a user-generated content twist on Amazon.com’s video-based customer service for Kindle Fire tablets, Google is now offering the masses a little interactive “helpout.” Google has officially rolled out a live, video platform dubbed Helpouts.

“What if getting help for a computer glitch, a leaky pipe, or a homework problem was as easy as clicking a button? What if you could connect via real-time video to a music teacher or a yoga instructor from the comfort of your home? What if you could get someone knowledgeable to get you ‘unstuck’ when you really need it?” -- those are the questions Udi Manber, vice president of Engineering at Google, posed to the masses in a blog post introducing Helpouts.

Manber described Helpouts as a new way to get and give help over live video. He said Google’s goal is simple: to help people help each other. Google wants to use the convenience and efficiency of the Web to make it possible for everyone, no matter where they are or what time it is, to easily connect with someone who can help.

Get Real Live Help Now

“Help might be a quick answer to a problem you’re having right now, like how to fix your garage door, or how to remove a computer virus; or it might be guidance completing a project, like building a deck,” Manber said. “It might be learning a new skill, like how to speak conversational French or how to draw cartoons; or it might be general advice on how to improve your fitness or your writing (I could use this right now).”

With Helpouts, Manber said, you can choose who you get help from based on that person's qualifications, availability, price, ratings and reviews. You can connect instantly or book in advance. And you can get help from individuals or from brands you already know and trust, like Sephora, One Medical, Weight Watchers, Redbeacon, and Rosetta Stone. Google is rolling out Helpouts piecemeal, starting with just a few categories.

“Once you’re in a Helpout, you can do more than just talk -- you can share your computer screen, collaboratively edit a presentation, or record your Helpout,” Manber said. “And if the experience doesn’t meet your expectations, we offer a full money-back guarantee.”

Can Google Make a Go of It?

We caught up with Greg Sterling, principal analyst at Sterling Market Intelligence, to get his take on Helpouts. He told us it is an interesting attempt to build a live expert network on the Hangouts video infrastructure.

“To make this work Google will need to market the service but more importantly ensure quality and strictly enforce ‘editorial’ policies,” he said. “The company must be very selective about its experts and patient about building the service.”

Sterling said it also remains to be seen whether consumers will want to pay live experts. Of course, the money back guarantee takes some of the risk out of the service. He also noted that many of the Helpouts sessions are free and expects those will be the ones consumers will turn to initially. However, he added, free Helpouts also risk simply being marketing sessions for books, products or other "offline" services, which Google seeks to prevent.

“There have been other expert and how-to networks in the past that have failed,” Sterling concluded. “But given the rise of remote education or distance learning it's possible that this is coming along at the right time.”
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Personal Tech
1.   Virgin Mobile Offers Custom Plans
2.   OkCupid Experiments with Daters
3.   Verizon Throttling Data Speeds
4.   Civil War Battle Sites Get Mobile App
5.   Protect Yourself from Identity Theft


advertisement
OkCupid Experiments with Daters
Unethical without user consent?
Average Rating:
Facebook Social Experiment Irks Us
Secretive test was legal, but ethical?
Average Rating:
Protect Yourself from Identity Theft
Even if your data was compromised.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tor Internet Privacy Service Warns Users It Was Breached
You may never have heard of the Tor Project, but the Internet privacy service is making headlines. Tor’s devs say users might be victims of an attack launched against the project earlier this year.
 
Canadian Government Charges China with Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 

Enterprise Hardware Spotlight
AMD's ARM-Based Opteron Out in $3K Dev Kit
It's dubbed "Seattle" and it's AMD's first 64-bit ARM-based Opteron processor. The low-power chip is being released as part of AMD’s Opteron A1100-series developer kit, and aimed at high-end data center needs.
 
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 

Mobile Technology Spotlight
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 
FTC Wants Fix for 'Perfect Scam' of Mobile Cramming
The U.S. Federal Trade Commission has issued new guidelines to curb “mobile cramming,” a troublesome practice that adds unauthorized third-party charges to mobile phone bills.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.