News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Gartner ranks Druva #1
in overall product rating for
enterprise endpoint backup
for the second year in a row!
You are here: Home / Microsoft/Windows / Microsoft Dynamics Comes to Retail
Gartner's #1 for endpoint backup
Microsoft Dynamics Now Helping Retailers Regain Their Edge
Microsoft Dynamics Now Helping Retailers Regain Their Edge
By Jennifer LeClaire / NewsFactor Network Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
JANUARY
24
2013


As part of the National Retail Federation's Annual Convention and Expo, Microsoft executives rolled up their sleeves to demonstrate how top retailers are using Microsoft technology to attract customers, empower employees, and manage operations.

One of Microsoft's goals at the retail expo was to showcase how some of its new technologies and partner solutions can help retailers take their business to the next level. Perhaps the most important product introduction was for Microsoft Dynamics for Retail -- a software-based solution encompassing customer relationship management (CRM), customer engagement management (CEM), and a host of related functions, from financial and forecasting to store operations, supply chain management, and more.

Big Show, Big Challenge

The NRF expo, which is positioned as "Retail's BIG Show," ran from January 13-16th at New York's Javits Convention Center, with more than 27,000 retail professionals in attendance, including CEOs, small business owners, and a full range of marketing staffers.

One key theme of the show was dubbed "socialnomics" -- short for social economics and focused on transforming the way retailers need to do business in order to be profitable in today's social, mobile, digital world.

Brendan O'Meara, Microsoft's managing director for Worldwide Retail Sector, addressed the topic, emphasizing that a customer-centric approach is critical to making the sale these days. Why? Because today's 24/7 mobile and digital lifestyle has put customers in the driver's seat. Customers are armed with more information, more options and more expectations.

"Retailers have to deliver very personal, very relevant experiences to their customers in order to differentiate themselves from the crowd," O'Meara said.

Dynamics for Retail

As a highlight of their presentation, Microsoft execs announced the availability of Microsoft Dynamics for Retail, and demonstrated how it can help retailers reduce complexity.

Microsoft Dynamics for Retail is an end-to-end solution designed to help a retailer manage every aspect of the business, from store operations and supply chain to merchandising, call centers and financials, explained Michael Griffiths, who serves as global product industry director for Microsoft Business Solutions.

The software-based solution promises to help businesses connect better with customers by letting them buy, pick up, return, or exchange items on their own terms. Microsoft said Dynamics for Retail also helps empower salespeople and service reps by delivering relevant, real-time information as they interact with customers.

Demonstrating Dynamics

NRF attendees had a chance to see a Lotus Formula One race car parked at the booth, representing the breadth of capabilities Microsoft can provide. Lotus turned to Microsoft to help fine tune every aspect of its business, from managing the design, manufacturing, and testing of up to 20,000 parts on each car and analyzing real time data at the racetrack to managing their merchandising and e-commerce. (continued...)

1  |  2  |  Next Page >

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
IT departments are embracing cloud backup, but there's a lot you need to know before choosing a service provider. Learn all the critical things you need to know by accessing the white paper, "5 Things You Didn't Know About Cloud Backup". Access the White Paper now.
MORE IN MICROSOFT/WINDOWS
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 
Are Government Spies Tipping Off Tor?
Less than a month ago, tech news headlines heralded a Tor Project breach. Now, some are saying that government spies are sharing information with Tor to help it prevent future breaches.
 
Backoff Malware Hits 1,000+ Businesses, Likely More
More than 1,000 businesses across the U.S. might have been affected by Backoff, a new kind of point-of-sale (PoS) malware, according to the Department of Homeland Security.
 

Enterprise Hardware Spotlight
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 
Alert: HP Recalls 5 Million Notebook AC Power Cords
HP is recalling about 5.6 million notebook computer AC power cords in the U.S. and another 446,700 in Canada because of possible overheating, which can pose a fire and burn hazard.
 
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 

Mobile Technology Spotlight
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 
Verizon Hops on the Voice-Over-LTE Bandwagon
Wireless provider Verizon is gearing up for a nationwide launch of its Voice-over-LTE service over the next several weeks, promising clearer and crisper phone calls and a Skype-like video service.
 
Smartphone 'Kill Switch' Law in California; Will Other States Follow?
California’s new law -- signed by Gov. Jerry Brown on Monday -- aimed at deterring cellphone theft could mean most mobile phones sold in the U.S. will soon include similar “kill-switch” tech.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | CRM Systems | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.