Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
Eliminate costly downtime!
Find out how with Free White Paper
& enter to win a Samsung Galaxy Note

www.apc.com
Cloud Computing
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
Wealth Management Firm Cuts Costs with Dynamics CRM
Wealth Management Firm Cuts Costs with Dynamics CRM

By Jennifer LeClaire
August 16, 2013 12:35PM

    Bookmark and Share
"I have been critical of a lot of Microsoft software and services in the past, but I am a fan of Microsoft Dynamics CRM online. Microsoft has understood the value of CRM via the cloud pretty early on with this product. I applaud them for that," said Brad Shimmin, a principal analyst at Current Analysis.
 



Blackstone Wealth Management, an independent financial advisory services firm in the United Kingdom, needed a more strategic online CRM solution to help establish strong, trusting customer relationships during its growth phase.

The wealth management firm was relying on Sage ACT! CRM via a virtual private network -- even while in the office -- but the infrastructure was hosted in a data center that cost around $781 a month and required special client software.

"Access was slow, and upgrading our Sage ACT! licenses was going to be expensive, costing more than [$10,900] a year," said Mark Mace, IT manager at Blackstone Wealth Management. When the existing CRM system coming to the end of its lifecycle, Mace started looking for a solution that better met the firm's needs.

Supporting Growth, Saving Money

Specifically, Mace wanted to deploy a cost-effective, cloud-based system that offered advisers fast, reliable access to CRM tools whether they were working at the office or from remote locations. The CRM solution needed to be easily customizable and support the company's three-year growth roadmap by automating and streamlining line-of-business processes.

Microsoft Dynamics CRM Online matched Mace's requirements. Advisers can access the solution on any device with an installed client and Internet connection. Armed with implementation guidance, Mace was confident he could deploy the solution using out-of-the-box migration and deployment templates that are part of the Microsoft Dynamics CRM Software Development Kit.

The result: Blackstone has cut costs, boosted productivity, and enhanced client communications. The solution is flexible enough to allow the firm to respond to new business requirements quickly, and will scale easily to accommodate rapid growth. Blackstone also reduced its annual CRM licensing costs, while at the same time improving accessibility.

"We save around [$7,800] a year with Microsoft Dynamics CRM Online and our advisers can now use CRM tools on any device they choose," he says. "It's a better solution than the one we had before."

Better Client Service

In addition to cost savings, Mace reports that consistent communication drives better customer service. The CRM online system helps advisers follow up web inquiries more quickly and helps them work more productively.

For its part, the IT team has more time for strategic support. Mace no longer needs an independent backup service for CRM data because Microsoft Dynamics CRM Online is covered by Microsoft's 99.9 percent service level agreement.

"I have been critical of a lot of Microsoft software and services in the past, but I am a fan of Microsoft Dynamics CRM online," Brad Shimmin, a principal analyst at Current Analysis, told us. "Microsoft has understood the value of CRM via the cloud pretty early on with this product. I applaud them for that."
 

Tell Us What You Think
Comment:

Name:



Download this complementary white paper, Transitioning to a New Era of Human Information, and learn how you can easily manage, understand and leverage all forms of Big Data in real time to discover new opportunities and increase revenue.


 Cloud Computing
1.   New OpenStack Release Available
2.   EMC Moves Toward Hybrid Cloud
3.   Salesforce Partners with Philips
4.   IBM Launches Big Data Cloud Service
5.   Outlook, OneDrive Crypto Upgraded


advertisement
New OpenStack Release Available
Red Hat touts VMware integration.
Average Rating:
EMC Moves Toward Hybrid Cloud
Buys TwinStrata; debuts VMAX3 storage.
Average Rating:
Google I/O Brings a Lot for Biz Users
New apps, cloud features, analytics.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Another Month, Another IE-Focused Patch Tuesday
Microsoft rolled out 59 vulnerabilities for Internet Explorer in June. But the IE-patching party is not over yet. Redmond published six new security bulletins on Tuesday; two, critical; three, important.
 
Russian Arrested in Hacking Case Filed in Seattle
The U.S. Secret Service has arrested a Russian man who is accused of hacking store computers to steal thousands of credit card numbers, charging him with bank fraud, identity theft and more.
 
More Than Half of Networks Not Ready for Internet of Things
Most enterprises are prepared for the IoT and see its business potential. But the reality is that there may not be enough network capacity to handle the increased demand in connected devices.
 

Enterprise Hardware Spotlight
Another Day, Another Internet of Things Consortium Is Born
In the emerging Internet of Things, zillions of devices will be talking to each other. Samsung, Intel and Dell just formed a consortium to ensure each thing can understand what others are saying.
 
Gartner Sales Study Sees Tablets Up, PCs Down but Recovering
Are PCs on the comeback trail? That depends on how you define "comeback." While tablet sales remain strong, Gartner's latest study found PC shipments aren't dropping as fast as they did last year.
 
Review: Warming Up to Tablets with Keyboard Covers
If you've ever thought tablets with keyboard covers were just a poor excuse for a laptop, think again. Nokia's Lumia 2520 comes with an optional keyboard cover that just may change your mind.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.