Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
World Wide Web
Tame your scariest paperwork. Find Out How
Average Rating:
Rate this article:  
Gmail Down for 12 Hours, Google Says
Gmail Down for 12 Hours, Google Says 'Sorry About That'

By Seth Fitzgerald
September 24, 2013 2:11PM

    Bookmark and Share
At least 10 million people dealt with partial Gmail outages throughout most of Monday. "We realize that our users rely on Gmail to be always available and always fast, and for several hours we didn't deliver. We're updating our internal practices so that we can more quickly and effectively respond to network issues," Google officials said.
 



Just as it is surprising when an Apple or Microsoft service goes down, it was just as surprising when Google's Gmail went down for hours yesterday. According to Google, the e-mail service did not "technically" go down and instead, there were some network errors causing e-mail to come in slower than usual for around 50% of Gmail users.

In reality, only about 1.5% of the service's user base endured true issues with Gmail. The rest of the users experienced "delays," receiving emails of 2.5 seconds.

Google Offers Explanation -- Sort Of

In a blog post, Sabrina Farmer, Google's site reliability manager, apologized and tried to explain why Gmail was slow or inaccessible for some users. She stated that the slow email delivery came as a result of a dual network failure which, according to Google, is a "very rare event."

Even though Google tried to respond to the outage as fast as possible -- and even made some empty promises as to when the service would be fully restored -- it took around 12 hours for Gmail to be working perfectly again. Users began reporting a slowdown around 10 a.m. Eastern on Monday and it was not until 10 p.m. Eastern that things were brought back to normal.

Farmer stated that 71% of all Gmail messages sent during the partial outage were unaffected and were not delayed. The actual network failures seem to have been unrelated but they occurred at just the right time to cause issues for Google and its e-mail platform. As to the technical reasons why the networks failed, Google has been quiet.

Protecting Against Future Issues

Google says that it will be trying to protect its networks from future issues that could potentially cause problems with Gmail or any of its other applications.

"We also plan to make changes to make Gmail message delivery more resilient to a network capacity shortfall in the unlikely event that one occurs in the future," Google said. "Finally, we're updating our internal practices so that we can more quickly and effectively respond to network issues. We'll be working on all of these improvements and more over the next few weeks."

These improvements, which should prevent an already rare event such as a dual network outage, will be rolling out over the next few weeks.

Despite the fact that only 1.5% of Gmail users were actually affected in a significant way, Gmail is huge, therefore 1.5% is a lot of people. Based upon Google's own statistics, there are more than 700 million Gmail users around the world.

This means that at least 10 million people dealt with partial e-mail outages throughout most of Monday. Google stated, "We realize that our users rely on Gmail to be always available and always fast, and for several hours we didn't deliver."

All in all, an outage that lasted only part of one day is not horrendous but when millions of people rely on Gmail every day, it is important that Google takes the appropriate measures to prevent another failure.
 

Tell Us What You Think
Comment:

Name:

Julie Needshergmail:

Posted: 2013-10-10 @ 6:51am PT
If the statistics of 1.5% are correct for yesterday then what is it today? I had fully operational gmail yesterday but not today.

Simply:

Posted: 2013-10-04 @ 4:32pm PT
Well, I go to check my e-mail today on gmail..........it won't open!

Me:

Posted: 2013-10-01 @ 1:37pm PT
The NSA was installing new wiretapping upgrades and something went wrong.

Freya Jordan:

Posted: 2013-09-24 @ 9:35pm PT
If you don’t want to lose any Gmail & Google Apps data in future, then create a backup of Gmail & Google Apps data with the help of software as below:
Gmail backup software: http://www.gmailbackup.org/
Google Apps backup software: http://www.googleapps--backup.com



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 World Wide Web
1.   New Technology Defeats Privacy Efforts
2.   Verizon Launches Rewards Program
3.   Social Media Feeds Rare Syndrome
4.   NY Proposes Virtual Currency Rules
5.   Visa Intros Online Payment Service


advertisement
Radical.FM's Freemium Biz Model
Online radio startup asks for donations.
Average Rating:
Facebook Social Experiment Irks Us
Secretive test was legal, but ethical?
Average Rating:
New Technology Defeats Privacy Efforts
Study identifies 3 browser techniques.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
34 European Banks Hit by Android-Skirting Malware
Criminals have been finding gaping holes in Android-based two-factor authentication systems that banks around the world are using. The result: 34 banks in four European countries have been hit.
 
New Web Tracking Technologies Defeat Privacy Protections
Recently developed Web tracking tools are able to circumvent even the best privacy defenses, according to a new study by researchers at Princeton and the University of Leuven in Belgium.
 
Juniper DDoS Solution Aims at High-IQ Networks
In the face of more complex attacks, Juniper Networks is boosting its DDoS Secure solution to help companies mitigate the threats with more effective security intelligence throughout the network fabric.
 

Enterprise Hardware Spotlight
Contrary to Report, Lenovo's Staying in Small Windows Tablets
Device maker Lenovo has clarified a report that indicated it is getting out of the small Windows tablet business -- as in the ThinkPad 8 and the 8-inch Miix 2. But the firm said it is not exiting that market.
 
Seagate Unveils Networked Drives for Small Businesses
Seagate is out with five new networked attached storage products aimed at small businesses. The drives are for companies with up to 50 workers, and range in capacity from two to 20 terabytes.
 
Another Day, Another Internet of Things Consortium Is Born
In the emerging Internet of Things, zillions of devices will be talking to each other. Samsung, Intel and Dell just formed a consortium to ensure each thing can understand what others are saying.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.