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Customer Service

Nexus One 'Support' Passes the Buck Better Employee-Training Sessions Customers Peeved by Luggage Fees JetBlue Hopes To Avoid Service Mess Online Brokerage Firms Want You! Nexus One Faces Growing Pains Need support for Google's Nexus One smartphone? You can finally call Google directly -- but you might not get all the answers you're looking for. You may get passed to another vendor. If you dread leading employee training sessions, chances are your trainees share that lack of enthusiasm, making it harder to transfer knowledge than it needs to be. Check out these tips for better results. The increase in baggage fees is prompting many passengers to ask: If airlines are charging more, shouldn't they do more to ensure bags arrive when intended? Some airlines are using new technology to help. The airline is transferring to a new reservation system that may initially cause longer lines and inconveniences. The biggest concern is ensuring a smooth transition and avoiding customer service nightmares. In a new wave of competition that's likely a big positive for individual investors, online brokerages are looking for ways to not only lure customers, but wrest existing investors from other firms. Amid myriad complaints, Google, HTC, and T-Mobile USA will have to work fast to resolve the ordering-process, technical, and support issues raised by the first crop of buyers of their new device.   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   Nexus One 'Support' Passes the Buck   Better Employee-Training Sessions Customers Peeved by Luggage Fees Do fees equal better customer service?   FULL STORY JetBlue Hopes To Avoid Service Mess Tech upgrade could be a nightmare.   FULL STORY Online Brokerage Firms Want You! Rediscovering their competitive mojo.   FULL STORY Nexus One Faces Growing Pains Steep customer-service learning curve.   FULL STORY Google Moves To Fix Nexus One Woes IRS Too Busy To Talk To Three in 10 AT&T, T-Mobile Boost 3G Networks Lenovo Skylight Stays Connected Manage Marriage Like a Business AT&T's New York iPhone Shutdown Google Devices May Be Just Research Tips for Upping Your Value at Work eBay's Last-Minute Delivery Push Skills-Based Routing Boosts Revenue Call Centers: Staffing for the Upturn Confronting China's Quality Gap Microsoft Resolves Infringement Issue You Want Wi-Fi with Those Fries? Web-Accessibility Efforts Under Way Users Complain About 27-Inch iMacs AT&T Moves To Limit Condemnation Google Rolls Out Real-Time Searches HP Opens New Mexico Support Center Disney Works for Repeat Customers A Sales-Prevention Department? Twitter Helps With Customer Service Business Owners' Holiday Plans   More on this topic...

Google Moves To Fix Nexus One Woes Android SDK released to developers. Average Rating: IRS Too Busy To Talk To Three in 10 Agency taken to task for poor service. Average Rating: Nexus One 'Support' Passes the Buck Google will handle order queries. Average Rating: Better Employee-Training Sessions Make training engaging and interactive. Average Rating: Customers Peeved by Luggage Fees Do fees equal better customer service? Average Rating: Online Brokerage Firms Want You! Rediscovering their competitive mojo. Average Rating:

Product Information and Resources for Technology You Can Use To Boost Your Business CRM Systems   Experience CRM—and Business—Success today with Salesforce.com. Data Storage   AT&T Synaptic Storage as a Service. Learn more. Enterprise Hardware   Trade in your old printer and save up to $400.   Find out why now is the best time to buy a new APC Smart-UPS!   HP ProLiant G6 Servers. Perform like a superstar, Save like an accountant. Enterprise I.T.   Tell us what you think. Take a survey.   AT&T Synaptic Storage as a Service. Learn more.   Find out why now is the best time to buy a new APC Smart-UPS!   Stand out from other IS Professionals and increase your earning potential. Enterprise Software   Read the Top 10 Reasons to Upgrade to Windows Server 2008 R2. Microsoft/Windows   Read the Top 10 Reasons to Upgrade to Windows Server 2008 R2.

Enterprise Hardware Spotlight

Nvidia Auto-Switches Notebook GPU To Save Battery Life Nvidia has taken the wraps off a notebook technology that chooses the best graphics processor for any given application and automatically routes the workload to Nvidia or Intel processors.   Microsoft Says Battery Woes Not Caused By Windows 7 Battery problems on Windows 7 machines are not caused by the operating system. That's the position of Stephen Sinofsky, head of the Windows division, in a long posting on the Windows engineering blog.   IBM's New POWER7 Servers Save Energy with Big Loads IBM has unveiled high-capacity servers that are the first to be based on its new, multi-core POWER7 chip. It said the new line is designed "to manage the most demanding emerging applications."

Enterprise Technology Spotlight

Intel Launches Quad-Core Itanium 9300 Series Processor After two unexpected delays, Intel has launched the Itanium 9300 series, a 64-bit, quad-core processor code-named Tukwila that is expected to double the performance of its predecessor.   Google May Add Facebook, Twitter Links to Gmail Google will reportedly roll more social-networking features into Gmail, the fastest-growing e-mail service. The new features could save users the trouble of switching to Facebook or Twitter.   IBM's New POWER7 Servers Save Energy with Big Loads IBM has unveiled high-capacity servers that are the first to be based on its new, multi-core POWER7 chip. It said the new line is designed "to manage the most demanding emerging applications."

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