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Chief Customer Officers Boost Profits
Chief Customer Officers Boost Profits

Businesses are finding a bottom-line benefit from having a chief customer officer in the C-suite -- someone who is focused on the customer experience, customer engagement and loyalty.

  FULL STORY




  Chief Customer Officers Boost Profits
Did T-Mobile 'Cram' Customers? FTC Wants To Know T-Mobile Accused of Bogus Fees

FTC has filed a lawsuit for overcharges.

  FULL STORY
Salesforce1 for Retail Targets Digital Age Salesforce1 for Retail for Digital Age

To build relationships with customers.

  FULL STORY
Oracle Buys LiveLOOK for Customer Service Co-Browser Oracle Buys LiveLOOK Co-Browser

Aiming to improve customer service.

  FULL STORY
Domino's Introduces a 'Siri' To Take Mobile Orders Domino's Debuts Mobile Order Helper

App acts as a 'Siri' for pizza ordering.

  FULL STORY

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LogMeIn Pushes Live Chat into Mobile
Salesforce Desk.com Aims at Zendesk
Twitter Tops Web as Most 'Trustworthy'
The Future of Shopping Technology
China Bans Win 8 on Government PCs
Six Challenges Every CCO Faces
Amazon Introduces Twitter Service
Google Expands Same-Day Delivery
Is Snapchat Messaging Right for Biz?
CEOs Must Be Customer Evangelists
Salesforce Developing App SOS Button
Bezos Talks Grocery Delivery, Drones
Customers Need Marketing's Attention
Loop Puts Credit, Debit Cards on a Fob
HTC Boosting Customer Experience
'Augmented Reality' for Faster Buying
Hotels Hacked, Customer Data Stolen
Customer Care Needs To Be Job #1
UPS, FedEx Failed Many for Christmas
Yahoo's Mayer Sorry for Mail Outage
Voice of the Customer Key to Success
Chief Customer Officer Role Evolving
Sprint Dead Last in Consumer Survey
 
More on this topic...
T-Mobile Accused of Bogus Fees
FTC has filed a lawsuit for overcharges.
Average Rating:
Salesforce Desk.com Aims at Zendesk
Free offer to switch help desk systems.
Average Rating:
Why You Need To Hire a CCO
One reason: to increase the bottom line.
Average Rating:
Chief Customer Officers Boost Profits
CCO Council reporting the benefits.
Average Rating:
Salesforce1 for Retail for Digital Age
To build relationships with customers.
Average Rating:
Oracle Buys LiveLOOK Co-Browser
Aiming to improve customer service.
Average Rating:

Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Report: Chinese Hackers Hit U.S. Personnel Networks
Hackers from China broke into the computer networks of the U.S. Office of Personnel Management earlier this year with the intention of accessing the files of tens of thousands of federal employees.
 
Charges: Russian Stole Data from U.S. Restaurants, Zoo
A Russian man arrested on bank fraud and other charges hacked into computers at restaurants in Washington, hundreds of other retail businesses, and even the Phoenix Zoo, authorities say.
 
Another Month, Another IE-Focused Patch Tuesday
Microsoft rolled out 59 vulnerabilities for Internet Explorer in June. But the IE-patching party is not over yet. Redmond published six new security bulletins on Tuesday; two, critical; three, important.
 

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