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Customer Service
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Chief Customer Officers' Clout Grows (Jul-30-14)
Watson's First Consumer-Facing Gig (Jul-27-14)
Social Media Haters Speak Up (Jul-23-14)
Comcast Customer Service Fiasco (Jul-16-14)
'May I Help You?' Asks Jibo the Robot (Jul-16-14)
Why You Need To Hire a CCO (Jul-08-14)
Chief Customer Officers Boost Profits (Jul-03-14)
T-Mobile Accused of Bogus Fees (Jul-02-14)
Salesforce1 for Retail for Digital Age (Jun-26-14)
Oracle Buys LiveLOOK Co-Browser (Jun-22-14)
Domino's Debuts Mobile Order Helper (Jun-22-14)
LogMeIn Pushes Live Chat into Mobile (Jun-20-14)
LogMeIn Pushes Live Chat into Mobile (Jun-20-14)
Salesforce Desk.com Aims at Zendesk (Jun-19-14)
Twitter Tops Web as Most 'Trustworthy' (Jun-13-14)
The Future of Shopping Technology (May-28-14)
China Bans Win 8 on Government PCs (May-20-14)
Six Challenges Every CCO Faces (May-08-14)
Amazon Introduces Twitter Service (May-07-14)
Google Expands Same-Day Delivery (May-05-14)
Is Snapchat Messaging Right for Biz? (May-01-14)
CEOs Must Be Customer Evangelists (Apr-28-14)
Salesforce Developing App SOS Button (Apr-24-14)
Customers Need Marketing's Attention (Mar-12-14)
Loop Puts Credit, Debit Cards on a Fob (Feb-20-14)
HTC Boosting Customer Experience (Feb-18-14)
'Augmented Reality' for Faster Buying (Feb-07-14)
Hotels Hacked, Customer Data Stolen (Feb-03-14)
Customer Care Needs To Be Job #1 (Jan-10-14)
UPS, FedEx Failed Many for Christmas (Dec-26-13)
Yahoo's Mayer Sorry for Mail Outage (Dec-17-13)
Voice of the Customer Key to Success (Dec-14-13)
Chief Customer Officer Role Evolving (Nov-26-13)
Sprint Dead Last in Consumer Survey (Nov-21-13)
Microsoft Unveils Dynamics Upgrades (Nov-18-13)
Chief Customer Officer Award: MetLife (Nov-06-13)
Google Helpouts for Live Advice Now (Nov-05-13)
Can Verizon Help Obamacare Site? (Oct-23-13)
IBM Buys Xtify in M-Commerce Play (Oct-09-13)
Amazon Hires Big for Customer Service (Oct-02-13)
Call Centers In Midst of Hiring Boom (Sep-25-13)
Do You Need a Chief Customer Officer? (Sep-19-13)
Dynamics CRM Is Winning with Banks (Sep-18-13)
Managing the Customer Experience (Sep-11-13)
PayPal Revolutionizing How We Pay (Sep-10-13)
Top Tips for Great Customer Service (Sep-04-13)
Delta Flies Digital with MS Dynamics (Aug-28-13)
Amazon Web Services Down Again (Aug-26-13)
Dynamics CRM Gets Mobile, Cuts Costs (Aug-16-13)
Educators Excel with Dynamics CRM (Aug-15-13)
Salesforce Boosts CRM Performance (Aug-14-13)
NICE Intros Contact Center V-Recording (Aug-08-13)
Great Service Still Requires Live Reps (Aug-07-13)
Dynamics CRM Helps City Cut Costs (Aug-02-13)
AT&T Revamps Retail Experience (Aug-01-13)

Customer Service Overview   | Older >>

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Chief Customer Officers' Clout Grows
Marketers' domination lessening.
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Social Media Haters Speak Up
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Comcast Customer Service Fiasco
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T-Mobile Accused of Bogus Fees
FTC has filed a lawsuit for overcharges.
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Why You Need To Hire a CCO
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Watson's First Consumer-Facing Gig
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Network Security Spotlight
Tor Internet Privacy Service Warns Users It Was Breached
You may never have heard of the Tor Project, but the Internet privacy service is making headlines. Tor’s devs say users might be victims of an attack launched against the project earlier this year.
 
Canadian Government Charges China With Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 

Enterprise Hardware Spotlight
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 
Watson Gets His First Customer Service Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
 

Mobile Technology Spotlight
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 
Facebook: You Will Use Messenger, and You Will Like It
Starting this week, Facebook users with Android and iOS phones will be forced to use the separate Messenger app to send Facebook messages. Pending messages will still be visible in the main app.
 

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