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GM Reinvents the Data Center (May-14-13)
Involuntary IT Managers Cost a Bundle (May-13-13)
HP Takes Contact Centers Virtual (May-08-13)
Customers Want More of Help Centers (May-06-13)
Dig Deeper into Customer Experience (Apr-24-13)
Feds Get Creative with Dynamics CRM (Apr-22-13)
Study: Rising Rudeness in Social Media (Apr-12-13)
Customer Voice Key to Sales Success (Apr-11-13)
Bank of America's Transformation (Apr-08-13)
Microsoft Dynamics CRM Heads to NBA (Apr-04-13)
Have We Crossed 'Uncanny Valley'? (Mar-29-13)
Customers Like Travel Source Best (Mar-27-13)
MS Dynamics CRM Seen as a Catalyst (Mar-22-13)
5 Tips for Managing Contact Centers (Mar-14-13)
Hotels Bow to Free Wi-Fi Lobbying (Mar-13-13)
Program Certifies Contact Centers (Feb-28-13)
Salesforce Service Cloud Mobilized (Feb-28-13)
Benioff Talks Marketing in the Cloud (Jan-10-13)
MS Acts to Stem Xbox Outage Backlash (Dec-31-12)
MS Dynamics Cloud Now for Feds, Too (Nov-30-12)
Oracle Offers Govt. Tax Service Center (Nov-29-12)
Going Social Challenges Mid-Managers (Nov-21-12)
Facebook Launches Job Search App (Nov-14-12)
Cisco Unveils WebEx for Higher Ed (Nov-13-12)
HP Rolls Out Cloud-Based Help Desk (Oct-25-12)
Tim Cook Apologizes for Apple's Maps (Sep-28-12)
Microsoft Dynamics CRM Gets Game (Sep-26-12)
There's Brand Genius in Genius Bar (Aug-29-12)
Personalized Videos Explain AT&T Bill (Aug-07-12)
Nina Talks Customer-Service Apps (Aug-06-12)
Tips Offered on Social CRM Tracking (Jul-09-12)
Customers Expect More of Help Centers (Jun-26-12)
Stats Shed Light on Customer Service (Jun-19-12)
VoIP Call Centers Add Social Media (May-30-12)
Salesforce.com Targets Government (May-08-12)
IBM To Acquire Tealeaf Technology (May-02-12)
SmartCare Mobile 2.0 Unveiled (Feb-16-12)
Google Suspends Prepaid Credit Cards (Feb-13-12)
Unlocking Customer Satisfaction (Feb-07-12)
Mobile, Social, Cloud CRM for Small Biz (Feb-01-12)
Oracle Closes RightNow Acquisition (Jan-30-12)
SAP Sets Database Sights on Oracle (Jan-30-12)
Five Stars Gets You a Leather Case (Jan-27-12)
IBM Helping Businesses Go Social (Jan-13-12)
Report Rates Bank Communications (Jan-11-12)
New Outages, New Fee, New Outrage (Dec-30-11)
Go Daddy Backpedals After Protest (Dec-27-11)
Users Happy with the iPhone 4S (Dec-01-11)
Samsung Vows Nexus Volume-Bug Fix (Nov-23-11)
iPhone 4S Users Cite Poor Battery Life (Nov-01-11)
Geofluent for Liveperson Chat Debuts (Oct-25-11)
RIM Offers $100 in Free Apps (Oct-17-11)
Keeping the Customer in CRM (Oct-03-11)
Call Center Location ID Law Drafted (Sep-29-11)
Oracle Snaps Up CRM Player InQuira (Jul-28-11)

Customer Service Overview   | Older >>

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GM Reinvents the Data Center GM Reinvents the Data Center
To cut costs, better serve customers.
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HP Takes Contact Centers VirtualHP Takes Contact Centers Virtual
Teams with Avaya on CEaaS Offering.
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Customers Want More of Help CentersCustomers Want More of Help Centers
Rising expectations can be a challenge.
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Feds Get Creative with Dynamics CRMFeds Get Creative with Dynamics CRM
MS suite popular in U.S. agencies.
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Dig Deeper into Customer ExperienceDig Deeper into Customer Experience
Measuring a customer's lifetime value.
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Involuntary IT Managers Cost a BundleInvoluntary IT Managers Cost a Bundle
Small businesses lose productivity.
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GM Reinvents the Data Center Involuntary IT Managers Cost a Bundle

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Product Information and Resources for Technology You Can Use To Boost Your Business

Enterprise Hardware Spotlight
Dell Kills Its Public Cloud Effort, Will Offer Partner Marketplace
Putting the kibosh on its efforts to build out a public cloud, Dell has announced a new program to offer a choice of cloud Infrastructure-as-a-Service through a central marketplace of partners.
 
Dell's Dismal Quarter Shows PC Maker's Challenges
Dell's financial decay worsened during its latest quarter as the company slashed its personal computer prices in response to the growing popularity of smartphones and tablets in the beleaguered industry.
 
U.S. Defense Department Gives iOS 6 Security OK
In a vote of confidence for Apple's iOS devices, the Defense Department has given the all-clear for employees to use iPads and iPhones for work. But only those running iOS 6, and only if issued by the government.
 

Mobile Enterprise Spotlight
Walter De Brouwer's Magical Medical Tricorder
In cluttered old offices rooted in the past, Walter De Brouwer works feverishly to conjure the future, hammering away on a gadget that promises to revolutionize the way we monitor our health.
 
High-Tech Guns Can Be Disabled Remotely
Yardarm, a high-tech startup, is wading into the gun control debate with a wireless controller that would allow gun owners to know when their weapon is being moved -- and disable it remotely.
 
Consumer Satisfaction for iPhone Drops as Rivals Gain
Apple's iPhone has taken a favorability hit in the latest American Consumer Satisfaction Index, an annual survey of 70,000 consumers, while Samsung and Motorola put in strong gains.
 

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