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Customer Service
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Avaya Boosting Customer Experience (Jun-03-13)
Boost Sales with Location Intelligence (May-30-13)
Voice of the Customer Needs a Boss (May-23-13)
Involuntary IT Managers Cost a Bundle (May-13-13)
HP Takes Contact Centers Virtual (May-08-13)
Customers Want More of Help Centers (May-06-13)
Dig Deeper into Customer Experience (Apr-24-13)
Feds Get Creative with Dynamics CRM (Apr-22-13)
Study: Rising Rudeness in Social Media (Apr-12-13)
Customer Voice Key to Sales Success (Apr-11-13)
Microsoft Dynamics CRM Heads to NBA (Apr-04-13)
Have We Crossed 'Uncanny Valley'? (Mar-29-13)
MS Dynamics CRM Seen as a Catalyst (Mar-22-13)
5 Tips for Managing Contact Centers (Mar-14-13)
Program Certifies Contact Centers (Feb-28-13)
Salesforce Service Cloud Mobilized (Feb-28-13)
Benioff Talks Marketing in the Cloud (Jan-10-13)
MS Acts to Stem Xbox Outage Backlash (Dec-31-12)
MS Dynamics Cloud Now for Feds, Too (Nov-30-12)
Oracle Offers Govt. Tax Service Center (Nov-29-12)
Going Social Challenges Mid-Managers (Nov-21-12)
Facebook Launches Job Search App (Nov-14-12)
Cisco Unveils WebEx for Higher Ed (Nov-13-12)
HP Rolls Out Cloud-Based Help Desk (Oct-25-12)
Tim Cook Apologizes for Apple's Maps (Sep-28-12)
Microsoft Dynamics CRM Gets Game (Sep-26-12)
There's Brand Genius in Genius Bar (Aug-29-12)
Personalized Videos Explain AT&T Bill (Aug-07-12)
Nina Talks Customer-Service Apps (Aug-06-12)
Tips Offered on Social CRM Tracking (Jul-09-12)
Customers Expect More of Help Centers (Jun-26-12)
Stats Shed Light on Customer Service (Jun-19-12)
VoIP Call Centers Add Social Media (May-30-12) Targets Government (May-08-12)
IBM To Acquire Tealeaf Technology (May-02-12)
SmartCare Mobile 2.0 Unveiled (Feb-16-12)
Google Suspends Prepaid Credit Cards (Feb-13-12)
Unlocking Customer Satisfaction (Feb-07-12)
Mobile, Social, Cloud CRM for Small Biz (Feb-01-12)
Oracle Closes RightNow Acquisition (Jan-30-12)
SAP Sets Database Sights on Oracle (Jan-30-12)
Five Stars Gets You a Leather Case (Jan-27-12)
IBM Helping Businesses Go Social (Jan-13-12)
Report Rates Bank Communications (Jan-11-12)
New Outages, New Fee, New Outrage (Dec-30-11)
Go Daddy Backpedals After Protest (Dec-27-11)
Users Happy with the iPhone 4S (Dec-01-11)
Samsung Vows Nexus Volume-Bug Fix (Nov-23-11)
iPhone 4S Users Cite Poor Battery Life (Nov-01-11)
Geofluent for Liveperson Chat Debuts (Oct-25-11)
RIM Offers $100 in Free Apps (Oct-17-11)
Keeping the Customer in CRM (Oct-03-11)
Call Center Location ID Law Drafted (Sep-29-11)
Oracle Snaps Up CRM Player InQuira (Jul-28-11)
WestJet Deploys Voxify IVR Solutions (Jul-21-11)

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Social Media Haters Speak Up
Survey says, now showing a little love.
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Comcast Customer Service Fiasco
Lessons to be learned for all companies.
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T-Mobile Accused of Bogus Fees
FTC has filed a lawsuit for overcharges.
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Why You Need To Hire a CCO
One reason: to increase the bottom line.
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Chief Customer Officers Boost Profits
CCO Council reporting the benefits.
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Salesforce1 for Retail for Digital Age
To build relationships with customers.
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Social Media Haters Speak Up Comcast Customer Service Fiasco


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Network Security Spotlight
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
34 European Banks Hit by Android-Skirting Malware
Criminals have been finding gaping holes in Android-based two-factor authentication systems that banks around the world are using. The result: 34 banks in four European countries have been hit.

Enterprise Hardware Spotlight
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
Contrary to Report, Lenovo's Staying in Small Windows Tablets
Device maker Lenovo has clarified a report that indicated it is getting out of the small Windows tablet business -- as in the ThinkPad 8 and the 8-inch Miix 2. But the firm said it is not exiting that market.
Seagate Unveils Networked Drives for Small Businesses
Seagate is out with five new networked attached storage products aimed at small businesses. The drives are for companies with up to 50 workers, and range in capacity from two to 20 terabytes.

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