MaintenanceNet, Inc. today announced it has implemented a comprehensive, cloud-based service contract management platform for Panasonic System Communications Company of North America, which is the primary B2B technology solutions division of Panasonic Corporation of North America, the principal North American subsidiary of Panasonic Corporation.
Panasonic, a leader in delivering technology solutions for government, enterprise, SMB (small to midsize business) and many other vertical markets, utilizes a channel-based route to market in which products are offered to end users through reseller partners, who in turn order via authorized distribution partners. The Panasonic Services Portal, currently being rolled out to its distribution partners across North America, acts as a sales lead generator and provides a centralized online location from which sales agents can quickly and easily view their customers' warranty purchases and track expiring service contracts.
Powered by MaintenanceNet, the portal is offered free of charge and currently supports four main product categories including computers and tablets (including Toughbook® mobile computers), professional displays (including plasma, LCD and LED), projectors and video surveillance.
A key component of MaintenanceNet's offering to Panasonic is the automated delivery of service entitlement certificates to end customers. These certificates are generated for the warranty services purchased by customers in association with the thousands of products that Panasonic sells each month. By automating the back office process of capturing the entitlement data, and issuing the entitlement certificates to customers as proof of the services that they purchased, MaintenanceNet streamlines a once time-consuming administrative task.
The recent enhancement to the Services Portal is just one example of how Panasonic is committed to providing greater support to its channel partners.
"With MaintenanceNet, we have gained an efficient, 'no-touch' approach to addressing the thousands upon thousands of entitlement certificates that must be generated for our customers across North America each month," said Sheila O'Neil, vice president, channel management, Panasonic. "By automating this process, and using the platform as an inventory management system, we are able to better track service contract lifecycles while also staying on top of customers' critical asset management needs."
Comprehensive Data Core Fuels Service Contract Management Success
In implementing the Panasonic Services Portal, MaintenanceNet first established a complete data core that integrated all registration, warranty and service contract data from data sources. With the initial data core in place, MaintenanceNet is constantly updating the platform with new information as more services are sold, making it easier for sales teams and channel partners to track service lifecycles, take action on available service renewal and product refresh opportunities, and measure service sales performance.
According to Shayne Skaff, vice president of business development for MaintenanceNet, the overall effort sets the stage for better customer service for Panasonic.
"This partnership represents an exciting new opportunity for Panasonic and its maintenance services business," said Shayne Skaff, vice president of business development for MaintenanceNet. "With complete visibility into its service contract inventory, Panasonic will be able to better serve its customers' maintenance service requirements and proactively assist them with renewals. In addition, the platform drives higher levels of sales efficiency by enabling partners to easily manage and track maintenance purchases."
For more information on MaintenanceNet, visit www.maintenancenet.com.