Epicor Mobile Field Service eliminates the data synchronization issues resulting from antiquated technology lacking connectivity between the enterprise and field service staff. With the rapid advancement in mobile device technology and the power of Epicor Mobile, organizations handling intricate field service teams can maintain robust and secure mobile access to key business functions without the need for a continuous connection.

Epicor Mobile Field Service is uniquely designed for the ever-increasing needs of field-based service engineers whose success is linked to accurate and timely information. Featuring in-context, easy-to-use workflows, global positioning system (GPS) support, document attachments, and step-by-step task 'wizards', Epicor Mobile Field Service simplifies job fulfillment and data entry on location. Meanwhile, service call job rosters, labor, equipment, materials, and inventory can be managed, modified, updated, and tracked using a mobile scheduling and dispatch console or directly within Epicor next-generation ERP.

"Epicor Mobile is an excellent extension of our existing Epicor 9 ERP system," explained Jonathon Bonnici, systems implementation manager with Tieman Industries – an early adopter of both Epicor 9 and Epicor Mobile Field Service. Tieman is the leading manufacturer of liquid road tankers, dock products, freight hoists, scissor hoists, tail lifts and vehicle disability access equipment in Australia. "Our business provides support at remote locations for very specialized products, so achieving visibility into a wireless workforce is a serious step forward. It will allow us to better manage our assets in real-time and makes life easier for employees on location."

"Mobile Field Service helped us to reduce data errors and streamline data entry – with increased efficiency of asset utilization and our workforce," explained John Falconer, information systems manager at Air Liquide Healthcare. Air Liquide is a world leader in gases for industry, health, and the environment – featuring a global network of over 550 production plants, seven high-tech research facilities and 28,000 employees. "It has been a central part of integrating our office operations with activities in the field." (continued...)

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