Newsletters
News & Information for Technology Purchasers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Enterprise I.T. Cloud Computing Applications Hardware More Topics...
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
Applications
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
Feds Get Creative with Microsoft Dynamics CRM
Feds Get Creative with Microsoft Dynamics CRM

By Jennifer LeClaire
April 22, 2013 2:22PM

    Bookmark and Share
Why is Microsoft Dynamics CRM so popular with federal agencies? "One, the product works," said analyst Rob Enderle. "Two, Microsoft over the last decade has been set up to sell to the federal government. That means they are capable of going through all the paperwork required at a scale that allows them to bid very aggressively."
 



Microsoft is serving up another round of Dynamics Customer Excellence Awards. This time the recipients of the awards -- which are offered each year to Microsoft Dynamics customers that most effectively use technology to transform their organizations -- are government agencies.

Although reducing costs is a key initiative for federal agencies using Microsoft Dynamics CRM, many are also adopting the software to better align with Executive Order 13571. That order calls for agencies to embrace technologies to more efficiently provide citizen services. Microsoft said federal leaders are turning to the platform in place of expensive legacy systems in an effort to modernize their infrastructures and streamline operations.

"Federal government leaders are balancing the reality of significant budget cuts with the need to meet increasing citizen service expectations in this era of digital government," said Greg Myers, vice president of U.S. Federal Government at Microsoft. "A number of agencies are adopting Microsoft Dynamics CRM to overcome complex challenges, cut costs and modernize legacy IT environments."

The VA's Overhaul

For example, the Department of Veteran Affairs used Dynamics CRM to overhaul the Veterans Benefits Administration National Call Centers and its Pension Call Center. Through the VA's Veterans Relationship Management initiative, the agency used Dynamics CRM to integrate access to 13 different databases. Those databases previously had to be individually queried and are now viewed simultaneously.

"Microsoft Dynamics has helped VRM provide a platform to help millions of veterans and their families each year," said Maureen Ellenberger, director of VRM. "To date, over 1 million calls have been better supported using CRM. We are already planning expanded deployments to other VA call centers."

Meanwhile, the Air Force is using information technology to project global military power through air, space and cyberspace. The implementation of Microsoft Dynamics CRM helps the Air Force create, manage and advance its capabilities in workforce management, mission planning, event management and visitor access and to offer more efficient access to personnel records, resulting in improved mission execution.

Why So Much Fed Interest?

Microsoft has other Dynamics CRM federal customers, including the Office of the Secretary of Defense, the Joint Chiefs of Staff, all military departments and the Unified Combatant Commands. These federal agencies use Microsoft Dynamics solutions for intelligence gathering, mission planning, operations, workforce management, onboarding, correspondence and targeted outreach, task management, and more.

Microsoft also named AgFirst, the Peace Corps, the U.S. Department of State, INTERPOL Washington, The Bureau of Indian Affairs Division of Human Services, and the Choctaw Nation of Oklahoma as new customers. The U.S. Risk Management Agency is also using Microsoft Dynamics CRM.

We asked Rob Enderle, principal of the Enderle Group, why Microsoft is so popular with federal agencies. He told us there are several reasons.

"One, the product works. Two, Microsoft over the last decade has been set up to sell to the federal government. That means they are capable of going through all the paperwork required at a scale that allows them to bid very aggressively," Enderle said.

"And they are used to being aggressive in terms of bidding. At a time when the government doesn't have a lot of money a company in Microsoft's class that provides a cost-effective solution will get in the door. Microsoft represents relatively low risk and that gives the government a relatively high value."
 

Tell Us What You Think
Comment:

Name:



Your Next Generation Data Center Is Here! Vblock™ Systems: the world's most advanced converged infrastructure are built on the Cisco Unified Computing System with Intel® Xeon® processors. Vblock™ Systems deliver extraordinary time to market, ROI and TCO, and flexibility to meet your continually changing demands with 5X faster deployment, 96% less downtime, and 1/2 the cost. Click here to learn more.


 Applications
1.   Android Gets Chrome Remote Desktop
2.   Silverpop: IBM Marketing Gets Personal
3.   VMware Horizon 6 Folds In AirWatch
4.   Cuban Twitter Creates New Hurdles
5.   Wedding in the Palm of Your Hand


advertisement
Last Fixes Tuesday for XP, Office 2003
Microsoft closing out support for two.
Average Rating:
VMware Horizon 6 Folds In AirWatch
Delivers both published apps, desktops.
Average Rating:
Cuban Twitter Creates New Hurdles
More work for bloggers, dissidents.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
NewsFactor Network
Home/Top News | Enterprise I.T. | Cloud Computing | Applications | Hardware | Mobile Tech | Big Data | Communications
World Wide Web | Network Security | Data Storage | Small Business | Microsoft/Windows | Apple/Mac | Linux/Open Source | Personal Tech
Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.